As a responsible renter or homeowner, you need to pay your utility bills on time. The city of Lake Wales, Florida, has an online utility billing system that makes it easy and convenient for residents to pay their electric, water, sewer, and garbage bills. This complete guide will teach you everything you need to know to create an account and pay your City of Lake Wales bills online.
An Overview of City of Lake Wales Utilities
The City of Lake Wales provides electric, water, sewer and garbage services to residents within the municipality. The city operates its own electric utility called Lake Wales Utilities, which sources electricity from a mix of coal, natural gas and renewable sources. For water and sewer, the city sources, treats, stores and distributes potable water as well as collects and treats wastewater. Garbage collection includes weekly curbside pickup of household garbage, recycling and yard waste.
The Finance Department’s Utility Billing division is in charge of billing for utility services. The city sends out paper bills every month, and customers can pay their utility bills in a number of ways, such as online, over the phone, in person, or by mail.
Why Pay Your Utility Bill Online
Paying your City of Lake Wales utility bill online is the most convenient way to pay. Here are some of the benefits of online bill pay:
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Accessibility – You can pay your bill from anywhere using a computer, smartphone or tablet. This makes paying more convenient versus having to pay by mail phone or in-person.
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Speed – Online payments post to your account immediately whereas mailed payments can take several business days to process. Paying online avoids delays.
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Security – The city’s online payment portal uses industry-standard encryption to protect your financial information. Paying online is more secure than sending your account details via mail.
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Simplicity – The online system stores your payment information for future transactions. This makes paying your monthly bill fast and easy.
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Control – Online access allows you to view your balance and payment history. You’re in better control of your account.
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Discounts – Paying online gives you the option to enroll in paperless billing and auto-pay, both of which qualify you for a $1 discount per service on your monthly bill.
How to Set Up an Online Account
It doesn’t take long to make an online account with the City of Lake Wales. You’ll need two key pieces of information to get started:
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Your PayID – This account number is printed on your monthly utility bill under “PayID”. It generally starts with a letter.
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Your Address Number – This is your mailing address house or unit number that also appears on your utility bill.
Follow these steps to set up your online account:
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Go to the utility billing online payment website at https://secure.lakewalesfl.gov/ubs1/index.html.
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Enter your PayID in the first box labeled “PayID or Account Number”.
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In the second box labeled “Password”, enter your house/unit mailing address number.
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Click “Login”.
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The system will prompt you to change your password. Enter a new secure password you’ll remember.
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Follow the steps to register your account contact information and payment details.
Once your account is set up, you’ll be able to log in anytime and view your bill balance, payment history and make secure online payments.
Making an Online Payment
When you receive your new utility bill and are ready to pay, simply follow these quick steps:
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Log into your account at https://secure.lakewalesfl.gov/ubs1/index.html
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From the top menu, click on “Pay Bill”.
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Select the amount you want to pay, either the total amount due or a custom amount.
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Enter your payment information and submit.
The online system accepts Visa, MasterCard and electronic checks as payment methods. Credit and debit card payments incur a 2.45% processing fee. Paying by e-check from your bank account is free.
Your payment will be immediately processed and applied to your account. You’ll receive a confirmation email and the payment will appear in your account in the “Receipts” section. Paying your utility bill online is fast, easy and secure!
Helpful Tips for Managing Your Utility Account
Here are some additional tips for managing your City of Lake Wales online utility account:
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Set up automatic payments so your bill is paid on time each month automatically.
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Go paperless by opting into e-bills only. This saves paper and earns a $1 monthly discount per service.
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Monitor your daily water usage under the “Water Usage” tab. This helps identify leaks and excessive use.
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Update your contact information under “My Profile” if you move or change phone numbers.
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If moving, make sure to close your account so you don’t continue getting billed.
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If unable to pay, apply for utility financial assistance programs before your bill is past due.
Contacting Customer Support
If you have questions or issues with your City of Lake Wales utility account or online bill pay, customer support is available:
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Call Utility Billing at 863-678-4196 during business hours 8am to 5pm, Monday through Friday.
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Email [email protected] for the fastest response.
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Visit the Utility Billing office in person at City Hall, 201 Central Ave W.
The friendly and knowledgeable utility billing staff will be happy to assist you with any account or payment issues.
Paying your utility bill online is the best way to easily and securely manage your City of Lake Wales electric, water, sewer and garbage services account. By setting up an online account, viewing your balance, and making quick online payments, you can stay on top of your monthly charges and avoid any late fees. Automate and streamline your utility bill management by paying online today!
Information about Online Bill Pay for City Utilities
FAQ
What is the phone number for Lake Wales utilities bill payment?
You may pay your bill online after contacting Billing and Collections Department or call 863-676-4775 to set up your online account. Phone payments can be made by calling 844-323-8134; the utility account number is required to make a payment.
What is the average electric bill in Lake Wales Florida?
Electric bills in Lake Wales, FL: The average monthly electric bill for a home in Lake Wales, FL is $310, which is found by multiplying the average monthly usage by the average electric rate, which is $1,681. 00 kWh * 18 ¢/kWh.
How to pay Palm Beach County water bill?
Pay with a check by phone by calling 561-740-4600 or 877-477-1305, option #2. Mail your payment using the pre-addressed return envelope that is included with your bill. Please remember, you must return the proper portion of your bill with your payment so your account will be properly credited.
How do I pay a bill in Lake Wales?
You can make your payment in person using cash, check, money order, or credit card at the City of Lake Wales Administration Building, located at 201 W. Central Avenue. You may pay your bill online after contacting Billing and Collections Department or call 863-676-4775 to set up your online account.
What does Lake Wales Water Department do?
Provides clean, safe drinking water to Avon Park, Florida, sourced from the Lower Colorado River Authority and treated to meet state and federal standards. Looking for Lake Wales Water Department billing, payments & services?.
Who provides water services in Lake Wales Florida?
Over 17,000 people in Lake Wales, Florida get their water from this company. The water comes from the Floridan aquifer, and you can pay your bill online. The Lake Wales, Florida, Water Department serves more than 17,000 customers, which includes 60% of the city’s population.
How do I pay my utility bill?
Phone payments can be made by calling 844-323-8134; the utility account number is required to make a payment. You may also pay your bill by automatic bank debit after contacting Billing and Collections Department 863-676-4775. We also accept payment by check or money order via U.S. Mail to the following address: City of Lake Wales
Does Lake Wales comply with WCAG standards?
The City of Lake Wales is working diligently to ensure our electronic documents, forms, and web page content meet or exceed the WCAG 2. 0 Level AA and federally mandated accessibility standards. If you have questions or require additional information, please contact the City Clerk at [email protected].
Who accredits Lake Wales Police Department?
The Lake Wales Police Department achieved its certificate of accreditation on Thursday, June 29 from The Commission for Florida Law Enforcement Accreditation, Inc. Read on You may not like spiders and snakes, and the Golden silk orb-weaving spider might certainly stop you in your tracks. Read on Don’t be left out.
