Paying Your Kaiser Bill Over the Phone: A Quick and Easy Option

Paying your Kaiser medical bill over the phone is a convenient way to take care of your payments without having to leave home. At Kaiser we offer multiple phone payment options to fit your needs. Whether you want to make a one-time payment or set up recurring payments our knowledgeable representatives can assist you quickly and easily.

Here are the steps you need to take to pay your Kaiser bill over the phone. We’ll cover:

• The benefits of paying your Kaiser bill by phone
• How to make a one-time payment over the phone
• Setting up recurring payments over the phone
• Tips for an easy phone payment experience
• Answers to frequently asked questions

Why Pay Your Kaiser Bill by Phone?

Paying your medical bills over the phone offers many advantages

• It’s fast and easy. Our automated system is available 24/7 for quick payments. Representatives are also available if you need assistance.

• Multiple payment options, You can make one-time payments or set up recurring payments to fit your schedule

• Secure process. Our phone payments are secure. We encrypt all payment information to protect your privacy.

• Accessible. Paying by phone allows you to take care of bills from anywhere, anytime—no need to login online.

• Personal assistance. If you have any questions about your bill or payment options, our friendly staff is here to help.

• No postage required. Paying by phone eliminates the need to mail in bills and checks.

It’s hard to beat the phone for quick and easy bill payment. Read on to learn how it works.

How to Make a One-Time Payment

Making a one-time phone payment to Kaiser is easy. Here are the steps:

1. Call our automated pay-by-phone number at 1-800-700-6718. This line is available 24/7.

2. Enter your Kaiser Permanente ID number when prompted.

3. Select the “Make a Payment” option.

4. Choose the amount you want to pay. Confirm the payment amount when prompted.

5. Enter your debit/credit card information or checking account information.

6. Follow the automated prompts to complete your payment. Be sure to record your confirmation number.

The entire one-time payment process takes just a few minutes when using our automated system. Representatives are also available Mon-Fri 7am-7pm if you prefer to speak to someone directly.

Setting Up Recurring Payments

For ongoing bills like premiums, recurring payments may be more convenient. Here’s how to set up automated recurring payments over the phone:

1. Call 1-800-700-6718 and select “Make a Payment” when prompted.

2. When the system asks for payment information, say “Representative” to be connected with a live agent.

3. Explain to the representative that you want to set up recurring payments. They will guide you through the process.

4. Provide your Kaiser ID, billing information, payment amount and frequency (monthly, bi-weekly, etc).

5. Provide your credit/debit card or bank account details for automated payments.

6. Confirm your preferred payment date each month when prompted.

7. Make sure to get a confirmation number from the representative once setup is complete.

The whole process takes about 10-15 minutes. After setup, your payments will automatically be deducted on the payment date each month, saving you time and hassle.

Tips for an Easy Payment Experience

Follow these tips for smooth sailing when paying your Kaiser bill by phone:

• Have your Kaiser member ID card on hand to reference your ID number.

• Review your bill beforehand so you know the balance owed.

• Enter payment info carefully to avoid processing delays or errors.

• Opt for recurring payments to avoid forgetting future bills.

• Schedule payments for paydays or when you know sufficient funds are available.

• Note confirmation numbers for your records and billing questions.

• Contact Kaiser billing with any changes to your credit/debit card or bank account details.

Taking a few minutes to plan ahead helps ensure your phone payments go through on time without issues.

Answers to Common Kaiser Bill Phone Payment Questions

Paying Kaiser bills by phone typically goes smoothly. If you still have questions, though, here are some that are often asked:

Can I pay my full account balance or partial payments?

Yes, you can pay any amount up to your full balance owed using our automated system or representatives.

When will you deduct my recurring payment each month?

Your recurring payment will be deducted on the payment date you select each month when setting up autopay.

What credit or debit cards do you accept?

We accept Visa, Mastercard, American Express and Discover cards for phone payments.

What happens if my payment doesn’t go through?

If your payment fails, we’ll send you a notice asking you to update your payment info or arrange another payment. Failed payments could result in lapsed coverage.

How do I change my payment method for recurring bills?

To update your autopay payment method, call member services and speak with a representative. They can switch your payment info.

Who do I call for billing questions?

For billing questions, call our general member services line at 1-800-464-4000. Representatives can review your account and answer questions.

Those cover the basics of paying your Kaiser Permanente bill quickly and easily by phone. With 24/7 automated payments or help from our knowledgeable reps, managing your medical bills is simple and painless. Give us a call the next time your Kaiser bill comes due for fast, dependable service.