How to Pay Your Columbus Water Bill Online: A Step-by-Step Guide

Paying your Columbus water bill online is a convenient way to stay on top of your payments. The City of Columbus offers several options for paying your water bill electronically whether through their website, payment app, or automatic payments. This guide will walk you through the process of paying your Columbus water bill online using the most popular options.

Overview of Paying Water Bills Online in Columbus

Through the Public Utilities Customer Portal, the City of Columbus Department of Public Utilities lets people pay their water and sewer bills online. This portal lets you make one-time payments or set up automatic payments that happen on a regular basis.

Some key things to know about paying your Columbus water bill online:

• To log in and get to your account, you will need your 10-digit account number. This can be found on your paper bill.

• The online payment portal accepts Visa, MasterCard, Discover, American Express, and eChecks.

• A convenience fee of $1. 19 is charged for credit/debit card payments. eCheck payments do not have a fee.

• You can also pay your water bill through the MyColumbus mobile app, which has the same payment options.

• Aside from the website, you can also pay your bill in person, by mail, at a payment drop box, or at places like grocery stores that are authorized to take payments.

• If you’re having trouble paying your bill, the city offers payment plans and assistance programs.

Step 1: Locate Your Columbus Water Account Number

Before you can pay your water bill online, you’ll need to have your 10-digit Columbus water account number handy. Here’s how to find it:

• It will be printed on the top right corner of your paper billing statement.

• If you’ve enrolled in paperless billing, you can find it by logging into your online account and viewing any of your past eBills.

• You can also call Columbus Water Customer Service at 614-645-8276 and they can provide the account number to you.

• One more option is to search for your account number using your service address on the “Check for Unpaid Sewer Charges” page on the city’s website.

Once you have your 10-digit account number, write it down or keep it handy as you’ll need to enter it to access your account online.

Step 2: Go to the Online Payment Website

Now that you have your account number, you’re ready to log into the payment portal.

• Go to https://www.columbus.gov/Services/Make-a-Payment/Pay-a-Utility-Bill in your web browser.

• Under “Payment Portal” click on the link that says “Public Utilities Customer Portal”. This will open the login page for the payment website.

• Alternatively, you can install the MyColumbus app on your smartphone and make payments through the app.

Step 3: Enter Your Account Details

On the Public Utilities Customer Portal login page:

• Enter your 10-digit account number with no spaces or dashes.

• Enter the email address associated with your Columbus water account.

• Click “Log In”.

If you don’t have an email on file or don’t remember which one you used, you can click “Forgot Email/Account Number?” to retrieve it.

Step 4: Select a Payment Method

Once logged into your account, you’ll arrive at the payment page. Here you can choose how to pay:

• Credit/Debit Card: Visa, MasterCard, Discover, and American Express cards are accepted. A $1.19 convenience fee will be charged per transaction.

• eCheck: Pay directly from your bank account with no convenience fees. You’ll need your account number and routing number.

• AutoPay: Set up recurring automatic payments from a credit card or bank account. No convenience fees for eCheck auto-pay.

Enter your payment details for the option you choose. Make sure your billing address matches what’s on file with your bank or card issuer.

Step 5: Confirm Payment Details

Before submitting payment, carefully review the payment details on the confirmation page:

• Check that the account number and amount due match your bill.

• Make sure the payment date is correct – payments post the same day if submitted by 6 PM.

• Verify your chosen payment method, billing details, and email receipt option.

If everything looks good, click “Submit Payment” to complete the transaction.

Payment Confirmation and Receipt

Once your payment goes through, you’ll see a confirmation page with your payment reference number. Be sure to note down this number in case you need to contact Columbus Water about your payment.

You’ll also receive a receipt by email or mail according to your selected preferences. Save this for your records in case you need to dispute a payment or reference past bills.

And that’s it! With just a few quick steps, you can pay your Columbus water and sewer bill conveniently online. Signing up for automated payments makes it even easier to maintain your account. Contact Columbus Water Customer Service if you have any other questions about online bill pay.