How to Pay Your Louisville Water Bill Online: A Step-by-Step Guide

Paying your water bill online is the fastest and most convenient way to keep your account in good standing. The Louisville Water Company offers several easy online payment options to fit your needs. This comprehensive guide will walk you through everything you need to know about paying your Louisville water bill online.

Overview of Online Payment Options

The Louisville Water Company offers the following online payment options

• Pure Connect lets you see and pay your bills, keep track of how much water you use, and manage your account information. This is the best option for setting up recurring payments.

• Quick Pay: Make one-time payments without registering an account. There is a $2.50 transaction fee per use.

• AutoPay: Automatically pay your bill from your bank account each month. Full balance will be deducted on the due date.

• Pay by Phone: Call to make one-time payments from your bank account or credit card. There is a $2.50 transaction fee per use.

• Payment Kiosk: At the Louisville Water corporate office, there is a kiosk where you can pay with a credit card, cash, or check.

Step 1: Register for Pure Connect

The easiest way to pay your bill online is by signing up for Pure Connect. This allows you to store payment information and set up recurring payments.

To register:

• Go to louisvillewater.com and click on “Pure Connect” at the top of the page.
• Click on “New User Registration” below the login.
• Enter your 10-digit Louisville Water account number and the primary account holder’s SSN to verify identity.
• Create a username and password. Be sure to record these for future logins.
• Follow the steps to register contact information, payment methods, and paperless billing preferences.

Once registered, you can log in anytime to view bills, see payment history, update information, and make one-time or recurring payments.

Step 2: Make a One-Time Payment

To pay your water bill through Pure Connect:

• Log into your Pure Connect account.
• From the homepage, select “Pay Bill” in the top menu.
• On the payment page, confirm the Total Due and select a Payment Amount.
• Choose a payment method from your stored options, or enter a new card.
• Review payment details and select “Continue” to process the payment.

You’ll receive a payment confirmation email with transaction details. Payments made before 3 PM EST on a business day are applied the same day.

Step 3: Set Up AutoPay

For hands-free bill payment, enroll in AutoPay through Pure Connect. This safely links your Louisville Water account to your bank account so that the full monthly bill is paid every month.

To enroll:

• Log into Pure Connect and click on “My Profile” then “Payment Methods.”
• Click “Add New” and select your bank account type.
• Enter your bank account number and routing number.
• Check the box to enroll in AutoPay and agree to the terms.
• Select what day each month you would like payments to process.

You can cancel or change AutoPay anytime through your profile. Every billing cycle, payments will be made automatically until you change your mind or close the account.

Step 4: Pay Without an Account (Quick Pay)

If you don’t want to register for Pure Connect, you can make one-time payments through Quick Pay.

To use Quick Pay:

• Go to louisvillewater.com and select “Quick Pay” at the top.
• Enter your 10-digit account number and billing zip code.
• Select your payment amount and complete card payment details.
• A $2.50 convenience fee will be added per transaction.

You’ll receive an email confirmation with payment details for your records.

Step 5: Pay by Phone

You can also make one-time water bill payments over the phone by calling (502) 583-6610. Please have the following information ready:

• Louisville Water account number
• Payment amount
• Bank account or card information

There is a $2.50 fee per phone payment transaction.

Payment Policies and Security

• A 2.5% processing fee is charged for debit/credit card payments. E-checks from a bank account are free.
• Payments made by 3 PM EST on business days are posted same day.
• All online payments are securely processed via encryption and firewalls.
• Your personal account information is never shared or stored.
• You can view payment history and print receipts through Pure Connect.

Avoid Late Fees and Disconnection

Pay your water bill on time every month to avoid late fees, collections notices, and potential service disconnection. Online payments make it easy to stay on track. If you need assistance with past due balances, contact customer service to set up a payment plan.

Paying your Louisville water bill through the convenient online options allows you to easily manage your account and payments. Sign up for Pure Connect to gain full account access or make one-time Quick Payments as needed. Go online today and get set up with online Louisville water bill pay.