Paying Your Utility Bill With Lake County Department of Utilities

Paying your utility bill on time and accurately is important. The Lake County Department of Utilities makes it easy to pay your bill online, by phone by mail or in person. With multiple options you can choose the payment method that works best for you.

Online Bill Pay

The easiest way to pay your Lake County utility bill is online. Simply go to the Lake County website, click on Departments, then Utilities. On the Utilities page, you’ll see a link for Online Account Access. Click here to log in or register for an account.

You can see your current charges, payment history, water use, and more once you’re logged in. To pay your bill, just click on Pay Now. The payment page will open, and you can pay with a credit card or an e-check. The whole process takes just a few minutes.

When you pay online, the money goes straight into your account, so you don’t have to worry about it getting lost in the mail. You’ll have a receipt emailed to you for your records.

Pay By Phone

The Lake County Department of Utilities has an automated phone payment system you can use to pay your bill over the phone. Call 440-350-2070 or 440-428-4348 and choose option 1 to use it.

You’ll need to enter your 10 digit account number and the amount you owe. The system accepts payments by credit card or checking account. Just like online payments, phone payments are posted instantly.

The automated system is available 24/7, so you can pay your bill whenever it’s convenient for you. Just be aware that payments made after 5pm will be posted the next business day.

Pay By Mail

It is still possible to pay by mail, though it’s not as quick and easy as electronic payments. Writing your 10-digit account number on a check or money order is how you pay by mail. Send it to:

Lake County Department of Utilities
P.O. Box 8005
Painesville, OH 44077

Be sure to allow 7-10 business days for your mailed payment to reach the utility office and be posted to your account. Late fees can be assessed if your payment arrives after the due date.

To avoid late fees, consider signing up for online bill pay instead. It ensures your payment will be received and posted on time.

Pay In Person

You can also pay your utility bill in person at the Lake County Administration Building:

105 Main Street
Painesville, OH 44077

In-person payments can be made weekdays from 8am to 4:30pm, except on holidays. Cash, check, money order and credit cards are accepted.

When paying in person, be sure to bring your utility bill or know your 10 digit account number. Get a receipt from the clerk to confirm your payment.

Payment Options At A Glance

For quick reference, here are all the ways you can pay your Lake County utility bill:

• Online – Pay anytime at lakecountyohio.gov. Posting is instant.

• Phone – Call 440-350-2070 or 440-428-4348, option 1. Available 24/7.

• Mail – Send check or money order to P.O. Box 8005, Painesville, OH 44077. Allow 7-10 days.

• In Person – Visit 105 Main Street, Painesville, OH 44077. Weekdays 8am-4:30pm.

Payment Methods Accepted

The Lake County Department of Utilities offers flexibility in how you pay:

• Credit Cards – Visa, MasterCard, Discover
• Debit Cards
• Checks – personal or cashier’s check
• Money Orders
• Automatic debits from checking or savings accounts
• Cash (in-person payments only)

Review your options and choose the most convenient payment method for you.

Account Registration

Before paying online or by phone, you’ll need to register your utility account. Registering is free and only takes a few minutes. It connects your account to your payment information for faster checkout.

To register, you’ll need your 10 digit Lake County utility account number and an email address. Just provide these when prompted during registration.

Once your account is registered, you can log in anytime to pay your bill or manage your account. Saved payment methods make checking out quick and easy.

Payment Receipts

No matter how you pay your utility bill, be sure to keep your payment receipt for record keeping. Here’s where to find receipts:

• Online – Email receipts are sent automatically. You can also view and print receipts from your account.

• Phone – A confirmation number is provided after paying.

• Mail – Keep the cancelled check as your receipt.

• In Person – Get a paper receipt from the clerk.

Saving receipts makes it easy to track payments and resolve any billing disputes.

Avoid Late Fees

Utility bills are due 20 days after the billing date. A 10% penalty is added if payment is not received by the due date.

To avoid late fees, pay your bill early, especially if paying by mail. The due date is based on when your payment is received, not when it’s sent.

You can also enroll in paperless billing and automatic payments to prevent ever missing a payment. Just log into your account and select your preferences.

Payment Assistance Programs

If you’re struggling to pay your utility bill, Lake County offers programs that can help, including:

• Payment arrangements – Set up a payment plan for past due balances.

• Balanced billing – Pay a fixed amount each month to even out seasonal highs/lows.

• Low income assistance – Discount programs for those meeting income guidelines.

Contact Customer Service to learn more about bill pay assistance options. They’ll work with you on a solution.

Paying your Lake County utility bill is fast and easy when you use the online and phone payment options. Just register your account, then select your preferred pay method each month. Keep receipts and pay on time to avoid any late fees. Reach out if you need bill pay assistance.