It can be hard and confusing to pay medical bills, which is why Kaiser Permanente offers easy online bill pay options and customer service to help you keep track of your payments. This article goes into detail about how to get help from Kaiser Bill Pay customer service with your medical and pharmacy bills.
Overview of Kaiser Bill Pay
Kaiser Bill Pay allows you to view and pay your medical bills online through your Kaiser Permanente account. You can pay one-time payments as a guest or log in to manage recurring payments for premiums or outstanding balances.
Kaiser Bill Pay covers payment for
- Monthly premiums for individual, family, Medicare, and COBRA plans
- Outstanding balances for medical services and prescriptions
- One-time guest payments for others’ medical bills
In addition to online payments, Kaiser Bill Pay offers customer service to help with:
- Billing and payment questions
- Financial assistance programs
- Payment plan options
Customer service is available by phone and online to provide personalized support.
Getting Help Paying Your Bills
If you’re struggling to pay a medical bill, Kaiser Bill Pay offers several options
Financial Assistance
Kaiser provides financial assistance programs that can lower or eliminate your medical bills based on your income, expenses, and eligibility. To find out if you qualify, you can:
- Call Kaiser’s financial assistance line at 1-800-390-3507
- Apply online through the Kaiser Bill Pay website
- Speak to a customer service agent for help
Payment Plans
For manageable amounts, you can set up a monthly payment plan to pay your balance over time. Payment plans allow you to break payments down into smaller installments without accruing interest.
To set up a payment plan:
- Call Kaiser Bill Pay customer service at 1-800-390-3507
- Request a payment plan when speaking with a customer service agent
Medicaid/Medical Financial Assistance
If you don’t make much money, you might be able to get Medicaid to pay for your medical bills. Kaiser Bill Pay customer service can help you:
- Determine if you’re eligible for Medicaid
- Apply and submit required documentation
Hardship Exceptions
If you have unusual circumstances or expenses, Kaiser can make exceptions on a case-by-case basis. This includes waiving fees, extending payment due dates, and approving additional payment plans.
To request a hardship exception, speak with a Kaiser Bill Pay customer service agent. Be prepared to provide documentation to verify your situation.
Contacting Customer Service for Help
Kaiser Bill Pay customer service is available to help with any questions related to billing, payments, and financial assistance.
Phone Support
To talk to a Kaiser Bill Pay customer service rep, call 1-800-390-3507. Phone support is available Monday through Friday from 7 a. m. to 7 p. m. in your time zone.
When you call, be ready with:
- Your Kaiser Permanente ID number
- Details about your issue or question
- Relevant account information if asking about a payment
Some key reasons to call include:
- Questions about your bill or coverage
- Setting up financial assistance or a payment plan
- Making a payment by phone
- Checking the status of a payment or application
- Reporting errors on your statements
Online Chat
You can also access customer service through online chat on the Kaiser Bill Pay website. Look for the chat widget on the bottom right corner of the screen.
Online chat is useful for:
- Quick billing and payment questions
- Following up on an existing issue
- Checking information without calling
Chat support is available Monday through Friday from 7 a.m. to 7 p.m. in your time zone.
You can email Kaiser Bill Pay customer service at [email protected] with questions that don’t need an answer right away. org. Email lets you send detailed information and make complicated issues easy to understand.
You can expect an email reply within 1-2 business days. Use email for general questions and non-urgent issues.
Tips for Contacting Customer Service
To get the best help from Kaiser Bill Pay customer service, keep these tips in mind:
- Have your account information ready – This includes your Kaiser Permanente ID, date of birth, account number for bills, etc.
- Take notes during calls – Write down names, reference numbers, and follow up items.
- Ask about documentation – Request email or mail confirmation for financial assistance applications or payment plans.
- Follow up on open issues – If a problem persists, keep contacting customer service until you reach resolution.
- Provide detailed information – Explain your situation fully so agents can assist accurately.
- Be patient and polite – Remember agents are here to help – kindness and cooperation go a long way.
The Kaiser Bill Pay customer service team is available to provide billing help and make sure you understand your payment options. Don’t hesitate to reach out by phone, online, or email when you need assistance managing medical payments.
Kaiser Permanente Community Support Hub
You might be able to lower your monthly costs, like housing, food, transportation, and more, through government and community programs. You could then use the extra money to pay your medical bills.
Medical Financial Assistance (MFA)
The MFA program provides financial assistance to qualified patients who are having difficulty paying their medical and pharmacy bills.
Eligibility and guidelines
The MFA program is available to patients that have an outstanding bill for health care services, appointments, or pharmacy prescriptions through Kaiser Permanente. Patients may be eligible if their family income is at or below 300% (for applicants in Colorado, Georgia, Hawaii, Washington, Maryland, Virginia, and Washington D. C. ) or 400% (for applicants in California, Oregon, and Northwest Washington) of the federal poverty guidelines. Patients may also be eligible if they have unusually high medical and/or pharmacy expenses, regardless of household income.
Paper applications and guideline materials are available in other languages. Learn more about the MFA program
Apply online: Complete an MFA application You may also print, complete and submit an MFA application via one of the following options.
Northern California
View the MFA Application (PDF), the MFA Policy (PDF), and the MFA Program Summary (PDF). Fax your application to 1-800-687-9901 or write to Kaiser Permanente at Attention: Medical Financial Assistance Unit P. O. Box 30006 Walnut Creek, CA 94598 Drop off Submit a completed application to Patient Financial Operations at any Kaiser Permanente facility. Need help? Call 1-800-390-3507 (TTY 711), Monday through Friday, 8 a. m. to 5 p. m. , Pacific time.
Southern California
Colorado
View the MFA Application (PDF), the MFA Policy (PDF), and the MFA Program Summary (PDF). Fax your application to 1-855-300-3684 or mail it to Kaiser Permanente Northfield Support Services, Attention: MFA Program, 11000 E. 45th Avenue Denver, CO 80239-3004 Drop off Submit a completed application to Patient Registration at any Kaiser Permanente medical office. Need help? Call 303-338-3555, Monday through Friday, 10 a. m. to 3 p. m. , Mountain time.
Georgia
Hawaii
Maryland, Virginia, Washington D.C.
Oregon and Southwest Washington
Washington
View MFA Application (PDF) View MFA Policy (PDF) View MFA Program Summary (PDF) Fax 1-206-877-0640 Mail Kaiser Permanente MFA Program PO Box 34584 Seattle, WA 98124-1584 Drop off Submit a completed application to the Business Office or check-in desk at any Kaiser Permanente facility. Need help? Call 1-800-442-4014 (TTY 711), Monday through Friday, 8 a.m. to 5 p.m., Pacific time
Paying Your Bill: Kaiser Permanente
FAQ
What is the number for 1 800 443 0815?
Medicare Members: To request a hard copy of Kaiser Permanente’s provider directory, please call our Member Services department at 1-800-443-0815, seven days a week, 8 a. m. to 8 p. m. Kaiser Permanente will mail a hard copy of the provider directory to you within three (3) business days of your request.
How to pay Kaiser Covered CA?
Pay Online For first-time payment: sign in to your CoveredCA. com account and follow the payment instructions. To make your monthly payment online, visit http://MolinaPayment. com.
Why did Kaiser send me a bill?
You’ll get a bill after most visits. It will show the charges for the services you got, what you paid, what your health plan paid, and the amount you owe. Depending on the care you received, you may get a medical bill, a dental bill or a venture bill.
Where can I pay my Kaiser Premium online?
There are three ways to pay your premium bill. For members in California, Colorado, Hawaii, Georgia, Oregon, and Southwest Washington: Go to kp. org/payonline . For members in Maryland and Virginia: Go to kp. org/mas/onlinebilling .
How do I pay my medical bills at Kaiser Permanente?
Explore Kaiser Permanente Community Support Hub With a kp. org account, you can view your medical bills and make payments online. View and pay medical bills You may also use guest pay to make one-time medical bill payments on behalf of another member. Make a guest payment Certain medical bills include the option to set up a 0% interest payment plan.
Does Kaiser Permanente offer a medical and pharmacy bill pay program?
Kaiser Permanente has many ways to pay your bills and resources to help you keep track of your pharmacy and medical costs. The MFA program provides financial assistance to qualified patients who are having difficulty paying their medical and pharmacy bills. Eligibility and guidelines.
How do I register a patient at Kaiser Permanente?
Call 1-800-390-3507 (TTY 711), Monday through Friday, 8 a. m. to 5 p. m. , Pacific time Colorado Submit a completed application to Patient Registration at any Kaiser Permanente medical office. Need help? Georgia Submit a completed application to Patient Registration at any Kaiser Permanente medical office. Need help? Hawaii.
How do I apply for Kaiser Permanente?
Northern California Submit a completed application to Patient Financial Operations at any Kaiser Permanente facility. Need help? Call 1-800-390-3507 (TTY 711), Monday through Friday, 8 a. m. to 5 p. m. , Pacific time Southern California Submit a completed application to your local Kaiser Permanente Hospital Admitting Department.
What is Kaiser Permanente charitable health coverage (CHC)?
Kaiser Permanente’s Charitable Health Coverage program provides coverage and subsidies to qualified applicants that help pay for monthly premiums and most out-of-pocket medical costs at Kaiser Permanente facilities. Learn about the CHC program.
How do I get help after a death at Kaiser Permanente?
Find after-death resources and care Get troubleshooting tips for video visits, the Kaiser Permanente app, and kp. org issues. Or get support by phone for remote monitoring devices and online physical therapy. Technical support for virtual care Troubleshoot website and app issues.
