How to Pay Your Water Bill in Jones County, Georgia

Paying your water bill is an essential responsibility for all residents and businesses in Jones County, Georgia The county provides water and sewage services to around 13,000 customers across the region To ensure continuous service, it’s important to pay your bill on time and through the proper channels. This article will walk you through everything you need to know about paying your Jones County water bill.

Overview of Jones County Water Systems

The Jones County Water System is managed by the Jones County government. It was originally formed by consolidating smaller systems across Jones County in the 1960s Today, it maintains an extensive infrastructure consisting of

• Over 200 miles of water mains
• 60 miles of sewer pipelines
• 7 water treatment plants
• 9 water towers

This infrastructure services the entirety of Jones County, providing water distribution and wastewater management to around 13,000 total customers

The Jones County Board of Commissioners is in charge of the water system. The Jones County Water Systems department is in charge of day-to-day operations.

Water Bill Payment Options

Jones County offers several convenient options for paying your water bill each month:

Pay Online

The easiest way to pay is through the online payment portal. You can pay using a credit card, debit card or eCheck. No additional fees are charged for online payments.

Have your account number and the amount you owe ready when you go online. Before making a payment, first-time users must sign up for an account online.

Pay by Phone

Call 1-800-303-3774 to pay over the phone using our automated system. You’ll need to enter your account number and payment details. Visa, MasterCard, Discover and eCheck are accepted.

Pay by Mail

Water bills can be paid via mail by sending a check or money order to:

Jones County Water Systems
PO Box 8207
Gray, GA 31032

Be sure it arrives by the due date to avoid late fees.

Pay in Person

You can pay your water bill in-person at:

• Jones County Water Systems Office (270 Highway 49, Macon, GA 31211)
• Jones County Government Center (166 Industrial Blvd, Gray, GA 31032)

Both locations accept cash, check, money order or debit/credit card.

You can also put your money in the box outside of the CITGO gas station at 1359 GA-22, Haddock, GA 31033.

Understanding Your Water Bill

Water bills in Jones County have a straightforward format that’s easy to understand. Here’s what to look for:

• Account number – Your unique account number for water service.
• Service address – The address receiving water service.
• Billing date – The date your bill was issued.
• Due date – Payment must be received by this date to avoid late fees.
• Previous balance – Any past due balance carried over from your last bill.
• Payments – Payments received since your last bill.
• Water usage – Total gallons of water used during the billing period.
• Sewer usage – Total gallons of wastewater discharged (usually matches water usage).
• Water charges – Cost of water usage based on base rate + volumetric rate per 1,000 gallons.
• Sewer charges – Cost of sewer usage based on base rate + volumetric rate per 1,000 gallons.
• Taxes & fees – Any additional taxes, franchise fees, etc.
• Total current charges – Sum of all charges on your current bill.
• Total amount due – Previous balance + Total current charges.

Compare your current usage to previous bills to watch for anomalies like leaks or other issues. Contact Jones County Water Systems if you have any questions about charges on your bill.

Water Bill Due Dates and Late Fees

Jones County water bills are sent out at the end of every month and are due by the 15th of the next month.

If your payment is not received by the close of business (5:00 PM) on the 15th, a $15 late fee will be assessed on the 16th.

Your water service is subject to disconnection if your bill remains unpaid for 7 days after the late fee is applied. A $50 reconnection fee will be charged to restore service once payment is received.

Avoid late fees and service interruptions by paying your bill on time each month. Mark your calendar with the due date or enroll in paperless billing and automated reminders.

Setting Up New Water Service

New customers must sign up for water service at the Jones County Water Systems office before an account can be established.

Bring the following when signing up for new service:

• Photo ID for account holder
• Proof of ownership/lease for the property
• $25 application fee
• Refundable deposit ($50 for water only, $75 for water and sewer)

The deposit amount varies based on your service address and meter size. It’s fully refundable after you close the account and pay any final bill.

Water Conservation Tips

Practicing water conservation can help reduce usage, saving money on your water bill. Here are some tips:

• Fix any leaky faucets, pipes, sprinklers, etc. This prevents wasted water.
• Install water-efficient appliances like low-flow toilets and showerheads.
• Run full loads in your washing machine and dishwasher.
• Avoid letting the water run while brushing teeth, washing dishes, etc.
• Water your lawn and garden in the early morning or evening to reduce evaporation.
• Sweep driveways and sidewalks instead of hosing them off.
• Check your water meter regularly to monitor usage.

Contact Jones County Water Systems for more conservation programs and tips tailored to your property. Responsible water usage benefits the entire community!

Questions about Your Water Service?

Contact Jones County Water Systems with any questions or issues related to your water service or billing account:

Jones County Water Systems
270 Highway 49
Macon, GA 31211

(478) 743-3211

[email protected]

The knowledgeable customer service team can answer billing questions, set up new service, resolve service problems, and more. They’re available Monday-Friday from 8AM to 5PM.

Paying your monthly water bill doesn’t have to be a chore. Jones County offers simple payment options and excellent customer service. Following the guidelines above makes it easy to keep your water service flowing smoothly all year long. Consistent payments also help the county maintain the infrastructure supporting this vital resource.