Convenient Ways to Pay Your City of Lexington Utility Bill

As a homeowner or renter, it’s important to pay your utility bills on time every month. The City of Lexington makes it easy for residents to pay for utilities like electric, water, sewer, trash collection, and more. Residents can choose from a number of convenient payment options. There are several ways to pay your City of Lexington utility bill. This article will explain them all so you can pick the one that works best for you.

Online Bill Pay

One of the most popular ways to pay your City of Lexington utility bill is online through the city’s website. This option allows you to securely pay your bill 24/7 from the convenience of your home computer or mobile device

You will need to make an account on the website before you can use the city’s online bill pay service. To do this, you need to give some basic information, like your name, address, account number, and email address. After making an account, you can log in at any time to see your current utility bills and pay them.

The City of Lexington offers two options for online payments

• Credit/Debit Card – Visa, MasterCard, American Express and Discover cards are accepted Convenience fees apply based on the payment amount

• E-Check – Pay directly from your checking or savings account. E-checks do not have any additional fees.

You don’t have to worry about late fees if you pay online on time because the payment is processed right away. You can also set up recurring payments to have your bill paid for you every month.

Pay by Phone

In addition to online payments, the City of Lexington also lets people pay over the phone. Their automated payment line is (336) 248-3960, and you can pay your bill with a credit or debit card or a checking account. There’s no need to log in to the website to make a payment this way. It’s quick and easy.

Pay by Mail

If you prefer to mail in your utility payments, you can send a check or money order along with your payment stub to:

City of Lexington Utilities
P.O. Box 1625
Lexington, NC 27293

To avoid late fees, be sure to allow 5-7 business days for your mailed payment to reach the utility office. Write your account number on your check or money order and include the payment stub to ensure proper crediting to your account.

Pay in Person

For those who want to hand-deliver their payments, the City of Lexington has a walk-up payment window located at:

City of Lexington Municipal Building
28 W. Center St.
Lexington, NC 27292

Their office hours are 8:00 am to 5:00 pm, Monday through Friday. You can pay your utility bill at the window by cash, check, money order or credit/debit card.

Recurring Bank Draft

One of the most convenient and worry-free options is to enroll in a recurring bank draft, also known as auto-pay. This allows the City of Lexington to automatically withdraw the amount due for your monthly utility bill directly from your checking or savings account.

To signup for recurring bank drafts, you just need to complete an authorization form with your account information and submit a voided check. You can obtain the form on the city’s website or at their utility office. There are no fees for using this payment method.

The automatic payments happen on the due date each month, so you don’t have to remember to pay your bill. You can cancel the bank draft authorization at any time if you decide you no longer want to continue the automated payments.

Payment Centers and Authorized Pay Agents

In addition to the city’s utility office, you can pay your City of Lexington utility bill at an authorized payment center or pay agent location. This adds even more options and flexibility when it comes to paying your bill.

Some of the authorized pay agents include:

• Lexington Post Office
• BB&T Bank
• First National Bank
• Various grocery stores and pharmacies

Payment centers allow you to pay your utility bill in person with cash or check. They may charge a small convenience fee. Look on the city’s website for an up-to-date list of authorized pay agents in your area.

Budget Billing

To make utility payments more predictable and consistent throughout the year, the City of Lexington offers an optional budget billing program. This allows you to pay a “levelized” bill amount each month based on your average annual usage.

At the end of each year, your account is reconciled and your monthly budget amount is adjusted up or down accordingly. Budget billing helps avoid the fluctuation of higher bills during peak usage months. To be eligible, you need at least 12 months of service with the city utilities.

Financial Assistance Programs

If you are having trouble paying your City of Lexington utility bill, there are some programs available to provide financial assistance:

• Lexington Assistance Program – Offers a discount up to $12 per month for eligible low-income residents. You must apply and be approved.

• Crisis Intervention Program – Provides emergency financial assistance to households experiencing a personal crisis such as job loss, illness or death of a spouse.

• Share the Warmth – Helps pay heating bills during the winter for qualified limited income households.

Contact the City of Lexington utility office to learn more about these and other assistance programs that may be available to help pay your utility expenses.

Avoid Late Fees and Service Disruption

It’s important to pay your City of Lexington utility bill in full and on time each month. Failure to pay will result in late fees being charged to your account. If your bill remains unpaid for an extended period of time, your services may be disconnected.

In addition to late fees, there are reconnection fees that apply if your utilities are disconnected for non-payment. Avoid these extra charges and potential service interruptions by paying your bill through one of the many convenient methods discussed in this article.

The City of Lexington offers multiple easy payment options so every customer can pay their utility bill on time. Online, phone, mail, in person, recurring bank drafts and authorized pay agents provide flexibility to suit your preferences. If paying the full amount presents a hardship, be sure to inquire about financial assistance programs that may be available. Stay current on your utility account to avoid penalties and keep essential services like power, water and sewer functioning for your home or business.