Con Edison is an energy company that provides electricity and natural gas utility over 3. 3 million New Yorkers. A subsidiary of Consolidated Edison, Inc. Con Edison is headquartered in New York City, New York, and serves several NY service areas including Long Island, Manhattan, Brooklyn, the Bronx, West Side, and Westchester County. With the largest number of substations in NY, the company leads several energy infrastructure projects in the area. This article explains how the Con Edison bill payment system works, as well as how to set up and manage your Con Edison NYC electric utility account. byAmanda SmithPosted December 11, 20228m Read.
It’s easy to pay your Con Edison bill if you know who to call and have the right information on hand. If you live in New York and are a Con Edison customer, you can pay your bill over the phone by calling Con Edison, This article will show you how to pay your Con Edison bill over the phone, step by step, and answer some of the most common questions people have about the process.
When to Call to Pay Your Bill
The best time to call Con Edison to pay your bill is before the due date listed on your monthly statement. This will help you avoid late fees or service interruptions. Con Edison offers 24/7 phone support so you can call to pay your bill at a time that is convenient for you – day or night.
However, call volumes are usually highest on the due date, so calling a few days ahead of time will probably mean shorter wait times. To make sure you pay your bill on time, Con Edison suggests calling at least two business days before the due date.
Have This Information Ready Before Calling
To pay your Con Edison bill over the phone, have the following information ready:
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Account number: You can find this on your monthly bill. It will be faster to get to your account if you know your account number.
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Service address: The address where Con Edison provides service to you Give the full street address, if there is an apartment number, along with the city, state, and zip code.
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Payment amount – The total amount listed on your current bill that is due. Note that any past due balance will be due immediately.
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Payment method – How you will pay your bill – credit/debit card or electronic funds transfer from your bank account.
Having this key information ready before you call will save time and allow the payment process to go smoothly.
Step-by-Step Guide to Paying Your Bill by Phone
Follow these steps when you call 1-800-75-CONED (1-800-752-6633) to pay your Con Edison bill:
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Call 1-800-75-CONED and select the “Pay by Phone” option when prompted.
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When the automated system asks for your account number, enter it using your phone keypad.
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Next, you will be asked to verify your service address. Speak clearly and provide the full address associated with your account.
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Then, the system will state your current balance due and ask for your payment amount. Enter the full balance due or another amount you wish to pay.
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Select your preferred payment method – credit/debit card or bank account electronic funds transfer.
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For card payments, you will be transferred to Con Edison’s payment processing agent to enter your card details. For bank account payments, provide your bank routing and account numbers.
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After providing account details, your payment will be processed right away.
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Make note of the reference number for your phone payment, which will also be emailed to you.
Following these simple steps will ensure your Con Edison bill gets paid accurately and on time. The whole call usually takes 5-10 minutes.
Payment Confirmation and Receipt
After making your payment by phone, you will receive an email confirmation with reference details for your records. This will be sent to the email address associated with your Con Edison online account.
If you do not have an online account, request to have the payment receipt emailed to you when prompted during the call. Be sure to note the confirmation number at the end of the call in case you need to contact Con Edison regarding your payment.
The amount paid will be reflected on your next monthly statement. Log in to your Con Edison account online or on the mobile app to see your updated account balance and payment history anytime.
Other Ways to Pay Your Con Edison Bill
In addition to paying over the phone, Con Edison offers many payment options including:
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Online – Log in to your Con Edison account to pay by credit/debit card or electronic check. Schedule recurring payments.
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Mobile app – Download the Con Edison app and pay on your device 24/7.
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By mail – Send a check or money order payable to Con Edison with your payment stub. Allow 5-7 days for processing.
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In person – Pay with cash, check or money order at an authorized payment center.
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Automatic bank draft – Sign up for AutoPay to have payments automatically drafted from your bank account each month.
Paying by phone is just one convenient way to pay your Con Edison bill. Choose the option that fits your needs and preferences each month.
Frequently Asked Questions About Paying by Phone
Here are answers to some common questions about paying your Con Edison bill over the phone:
Is there a fee to pay by phone?
No, Con Edison does not charge a fee for paying your bill over the phone using electronic funds transfer from your bank account. A transaction fee from the card issuer may apply for credit/debit card payments.
Can I set up a payment plan?
Yes, you can call Con Edison at 1-800-75-CONED to set up a payment plan if you cannot pay the full balance due. Payment plans allow you to pay the past due amount in installments over time. An extension can also be requested to avoid late fees.
What if I don’t have my bill?
You can still pay your bill without your statement by providing your account number and service address. The automated system will be able to lookup and state your total amount due.
What if I can’t pay the full balance?
Partial payments can be made by specifying the payment amount. However, any remaining balance will still be due by the due date to avoid late fees or disconnection. Partial payments will help reduce the total owed.
What if I’m having trouble paying my bill?
If you are struggling to pay your Con Edison bill, you may qualify for a financial assistance program. Call 1-800-75-CONED to discuss bill payment options and energy affordability programs that provide bill discounts or grants.
Can I get a receipt for my phone payment?
Yes, your phone payment receipt will be emailed to you after the call. Be sure to note the confirmation number provided at the end of the call for your records until the email receipt arrives.
Paying your Con Edison bill over the phone is quick and easy when you call 1-800-75-CONED and have your account information handy. This article has hopefully provided you with a helpful guide to the phone payment process and answered your questions about paying your utility bill by phone. Maintaining an on-time payment history can help avoid late fees or service disruptions.
How to Lower Your Con Edison Bill
Deregulated energy plans allow customers to choose from several rates from multiple competitive energy distributors and suppliers. Check the âPrice to Compareâ â the default rate offered by the Con Edison â and compare it with licensed electricity supplier prices.
Arborâs free TrueRate Protection is the best way to ensure that you always pay the lowest rate against your current âPrice to Compare. â.
For example, the companys current electricity Price to Compare is 6. 29 cents per kilowatt-hour. Arbor scans the electricity utility markets for the best rates, and will generally find lower rates than your current supplierâs price.
When your term is expiring, Arbor finds the best rate and switches you again. You always pay the best rate and never have to worry about overpaying for electricity ever again.
You can use the free savings calculator to find out how much you could save in each case. Because it can be hard to keep track of your electricity bills, many people trust Arbor to handle their service, which saves them money on their bills.
What to Do if Thereâs a Power Outage
In case you experience a power outage or see a damaged electricity/gas line, vacate the area immediately and call 1-800-752-6633. It is requested that you DO NOT attempt to repair or handle damaged power lines yourself.
You can also call 911 if you are worried about your health because of the COVID-19 (coronavirus) pandemic or if you need extra help keeping your home safe during an outage.
