Paying your utility bill to the City of Richland just got a whole lot easier thanks to their online bill pay system. As a Richland resident, I’ve been using this system for years to pay my water, sewer garbage, and electricity bills and I’m going to walk you through exactly how it works.
The site is https://ecare the first thing you need to know. ci. richland. wa. us/MakeaPayment. aspx. This is where you pay your bill every month.
When you arrive at the site, you’ll see a simple login page that asks for your Customer # and Account #. These can be found printed on your monthly utility bill. After entering them, click “Login,” and you’ll be taken to the dashboard for your account.
Here’s a quick look at your account, showing you the current balance, due date, and account status. There is also a box called “Online Payment ID” that will always show you the confirmation number after you make a payment.
To make a payment, find the “One Time Payment” button below your account information. If you click this, you’ll be taken to a safe page where you can pay. Use a credit card or bank account to make a payment here. After you send the payment, a new window will appear to complete the deal.
One important note Make sure to disable your pop-up blocker or you won’t be able to see the payment window
After entering your details and submitting, you’ll get a confirmation page with your Online Payment ID number. Your account page will also now show the new updated balance with your payment deducted.
And that’s it! In just a few clicks you can pay your utility bill safely and securely online 24/7. No more mailing checks or sitting on hold with the city’s call center.
Now let’s go over a few other useful tidbits about the online bill pay system:
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You can setup recurring payments so your bill gets paid automatically each month. Just select this option during payment.
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Sign up for paperless billing to get your statement emailed instead of mailed. This saves trees!
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If your account is past due or disconnected, you can pay online to restore service. But make sure to also call customer service.
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You can login anytime to check your balance or view payment history for the past 12 months.
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For added security, there’s an option to change your password anytime.
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Customer service can still be reached weekdays 8am-5pm at (509) 942-1104 if you need help.
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Watch out for scams! The city will never call asking for personal info like social security numbers.
If you have any other questions on the process, don’t hesitate to call the city’s customer service line. The reps are very knowledgeable and can walk you through setting up your account if you’re new. Or you can check out the FAQs and “How To” articles on the website.
Living in Richland, we truly are lucky to have the technologies and amenities of a big city while still enjoying that small town feel. Being able to pay my bills in my pajamas is just one of the many perks! So next time your utility statement comes, skip the stamps and envelopes and just log into the online portal. In minutes you can review your charges, submit payment, and be done. It’s the modern and convenient way to pay your City of Richland bill.
Richland Great Value – Bill Pay
How do I make a bill payment in West Richland WA?
If you would like to use the automated phone service for your bill payment, call 866-293-7771. Mail – Please allow at least fifteen days for your payment to be delivered to the City. Please mail your payment stub along with a check or money order to: West Richland, WA 99353.
What payment options does West Richland offer?
For your convenience, we offer the following ways to pay: West Richland SmartPay—Join the City’s SmartPay program to avoid having to remember to pay your utility bill every month. After you sign up, your payment can be taken out automatically on either the 10th or 25th of every month.
What is West Richland SmartPay?
West Richland SmartPay -Take the stress out of remembering to pay your utility bill every month and sign up for the City’s SmartPay program. By signing up, you can have your payment auto-deducted from your checking account on either the 10th or 25th of each month. This service is free of charge and makes paying your utility bill a breeze.
How do I pay my utility bill?
Telephone Payment – Please call utilities at 509-967-3431 option 4, during business hours. If you would like to use the automated phone service for your bill payment, call 866-293-7771. Mail – Please allow at least fifteen days for your payment to be delivered to the City. Please mail your payment stub along with a check or money order to:
What happens if I don’t contact Richland utility?
Failure to contact us may result in continued interruption of service (s). SCAM WARNING! The City of Richland is warning utility customers about a nationwide scam that tricks people into providing personal financial information in exchange for the false promise of getting their utility bills paid by the federal government.
How do I contact Richland energy services?
To start service, stop service, or for questions about your utility account, please visit the Customer Service webpage, call 509-942-1104, or reach out via email. The public power company run by the city is called Richland Energy Services (RES). It provides safe, reliable, and not-for-profit electricity to people in the city of Richland.
