How to Pay Your New Bern Utility Bill Online

Paying your utility bill in New Bern, North Carolina is easy and convenient with the city’s online payment options The City of New Bern offers services for electricity, water, sewer, sanitation, and more Read on to learn everything you need to know about paying your New Bern utility bill online.

Overview of New Bern Utility Services

The City of New Bern provides the following utility services to residents and businesses

• Electric New Bern provides electric service to over 18,500 customers in Craven County

• Water: The city supplies drinking water to around 15,500 water customers in New Bern.

• Sewer: New Bern’s wastewater system serves over 12,500 sewer customers.

• Sanitation: Trash and recycling collection services.

• Stormwater: Maintaining storm drains, ditches, and infrastructure.

In addition to these core utility offerings, the city also provides services like street lighting, street sweeping, mosquito control, and more.

Why Pay Your Bill Online

Paying your utility bill online with the City of New Bern provides many benefits:

• Convenience: Pay anytime, anywhere with an internet connection. Avoid driving to the utility office or mailing in payments.

• Save Time: Paying online is fast and easy. The whole process takes just a few minutes.

• Payment Options: Choose from credit/debit cards, electronic checks, and more.

• Account Management: View balance info, payment history, and update account details.

• Paperless Billing: Go green by signing up for email billing notifications.

• Avoid Late Fees: Receive reminders before your bill is due to avoid penalties.

• Access Past Bills: Look up previous utility bills for your records.

How to Pay Your Bill Online

Follow these simple steps to pay your utility bill online with the City of New Bern:

1. Visit the Payment Portal

   Go to https://www.newbernnc.gov/departments/administration/finance/utilities_business_office/pay_my_bill.php. This is the main payment page for New Bern utility customers.

2. Enter Your Account Number

   Locate your account number on your latest bill and enter it on the payment portal. This allows the system to pull up your account.

3. Select a Payment Method

   Choose to pay by credit/debit card, electronic check, or automatic bank draft. See the full list of payment options and fees.

4. Enter Payment Details

   For credit/debit payments, enter your card number, expiration date, and security code. For e-checks, enter your bank account and routing number.

5. Confirm Payment Amount

   Verify that the payment amount matches your current utility bill balance. Add any additional fees if applicable.

6. Submit Payment

   Review all entered details to ensure accuracy. Click “Submit” or “Pay Now” to complete the transaction.

7. Get Confirmation

   You will receive an on-screen payment confirmation with transaction details. Retain this for your records.

Now all you have to do is follow these easy steps to pay your New Bern utility bills online. It will only take a few minutes.

Payment Plan Options

If you need some extra time to pay your bill, New Bern offers payment plan options. Complete the payment plan request form and a representative will contact you. Payment plans allow you to divide your balance into multiple smaller payments over time.

Account Management Tips

When paying your bill online, take advantage of account management features like:

• Updating contact information and email address
• Enrolling in paperless e-billing
• Setting up automatic payments
• Reviewing payment history

This allows you to take full control of your New Bern utility account.

Avoid Late Fees and Disconnection

Pay your bill by the due date listed to avoid penalties. New Bern charges a 5% late fee on overdue balances. Accounts unpaid after 10 days past the due date incur a $30 processing fee and face disconnection. Reconnection also involves fees.

If your service goes down, call (252)639-2750 with your confirmation number to get it back up and running. After hours, call (252)636-4070. Avoid service interruptions and extra fees by paying on time.

Payment Assistance Programs

For customers having difficulty paying their utility bills, New Bern offers programs like:

• Deferred payment plans
• Senior/disabled customer discount
• Project Share heating assistance

Contact the city at (252)639-2750 to learn more about bill pay assistance options.

In-Person, Mail, and Kiosk Payment

While online payments are most convenient, New Bern does accept bill payments via:

• Mail (to PO Box 63005, Charlotte, NC 28263)
• The drive-thru office at 606 Ft. Totten Drive
• The after-hours drop box
• In-person at the utility office
• Payments kiosks at local retailers

See the city’s website for details on payment locations and fees.

Understanding Your Utility Bill

Your New Bern utility bill charges for services after they are provided. Due dates are listed on each bill. Review the billing days of service, usage charges, account number, due date, and amount due. Usage is measured in units like kilowatt-hours for electric and 1000 gallons for water.

Learn more about deciphering your utility bill by checking the city’s bill explanation page.

Contact New Bern Utility Customer Service

If you need any help with your online bill pay or have questions about your account, the New Bern utility customer service team is available by phone at (252)639-2750 Monday-Friday from 8am-5pm. You can also email questions to [email protected].

Paying your utilities online is the fastest and most convenient way to take care of your New Bern electric, water, sewer, and sanitation bills. By following the steps outlined and taking advantage of account management features, you can avoid late fees, service disruptions, and free up more of your time. Contact the utility office if you need assistance signing up, making payments, or understanding your bill. Keeping up with your city utility payments is easy when you go online.