Digital banking gives you quick, direct access to your funds. Our mobile app or online banking let you easily access your accounts and set up automatic payments for your bills. You can manage your money whenever you want.
Welcome to my blog! In this article I will be explaining everything you need to know about Navy Federal’s bill pay service.
Navy Federal Credit Union has an easy-to-use bill pay service that lets members pay their bills online. With bill pay, you can set up one-time or recurring payments to people or businesses. It’s a good way to keep track of bills and make sure they are paid on time every month.
As a Navy Federal member myself, I use bill pay regularly to manage payments. But I know many folks have questions about how it works and the fine details. That’s why I’ve put together this Navy Federal bill pay FAQ to answer some common questions about this helpful service.
How Does Navy Federal Bill Pay Work?
Navy Federal’s bill pay service allows you to pay bills in a few different ways
-
Standard bill pay: Schedule one-time or recurring payments to companies or service providers. This could include bills like your mortgage, utilities, phone service, etc.
-
Person-to-person payments: Pay individuals like friends, family, or service providers. You can pay using an email address or mobile number.
-
Same day bill pay: For urgent payments, you can schedule same day payments for a small fee.
Before you can use bill pay, you have to set up each payee on your list. You can add company names, account numbers, addresses, etc. You can set up one-time or recurring payments once the payee is set up.
Payments can be made from your Navy Federal checking or savings account. The payment is debited from your account and delivered to the payee either electronically or by mailed check.
How Long Does It Take for Payments to Process?
How long it takes for bill pay payments to process depends on the delivery method:
-
Electronic payments: Usually take 1-2 business days to process.
-
Mailed checks: Can take up to 4 business days until received by payee.
-
Payments made the same day will be taken out of your account the same day. Check with payee for receipt time.
So for any urgent payments, I recommend using the expedited same day payment option to ensure the funds arrive quickly.
Is There a Fee to Use Bill Pay?
The good news is Navy Federal provides bill pay as a free service for members. There are no monthly fees or per payment fees to use standard bill pay.
The only exception is if you choose to make a same day payment, there is a $20 fee per same day payment. But urgent same day payments are completely optional.
What Bills and Payees Can I Pay With Bill Pay?
You can pay almost any type of bill with Navy Federal bill pay. Here are some examples of common payees:
- Mortgage company
- Auto loan lender
- Utilities like gas, electric, water
- Telecommunications like phone, cable, internet
- Insurance companies
- Credit cards
- Government agencies
- Charities or nonprofits
- Individuals like friends, family, babysitters etc.
As long as you have the proper name, address, account number and any other details, you should be able to set the payee up in bill pay.
How Do I Set Up Payees for Bill Pay?
Setting up each new payee only takes a few minutes. You’ll need the following information handy to add a new payee:
-
Company/Payee name – The official name of the company or individual payee.
-
Account number – Any account number or identification number needed by the payee.
-
Address – The mailing address for mailed check payments.
-
Phone number – Optional but recommended.
Once you enter this info and save the payee, you’re ready to start scheduling payments. You can pay almost any company, service provider, contractor or individual using bill pay.
Can I Set Up Recurring Payments?
Absolutely! Setting up recurring payments for bills that are the same each month is a huge time-saver. Rather than logging in to schedule each payment, just set it up to recur monthly.
When setting up a recurring payment, you’ll select:
- Payee
- Payment amount
- Payment frequency (monthly, quarterly, etc)
- Payment date each period
And Navy Federal will automatically deduct the payment each period. You can cancel or edit recurring payments anytime.
Can I Pay Bills From a Mobile Device?
Yes, Navy Federal offers a mobile app for iOS and Android that allows you to manage bill pay on the go. You can set up new payees, schedule one-time or recurring payments, and manage bill pay all through the mobile app.
So if you’re out and about and remember a bill is due, it only takes a minute to schedule through the app. No need to wait until you’re back at your computer.
How Do I Know Payments Went Through?
Navy Federal has a few ways to keep you updated on bill pay payments:
-
Email notifications – Get emails when payments are processed and sent.
-
Payment history – Your payment history shows the status of each payment.
-
Account alerts – Set up alerts to be notified about payments.
I recommend enabling email alerts so you don’t need to constantly log in to check. Get notified when key events happen.
Can I Cancel a Payment?
If you need to cancel an upcoming one-time payment, you can do so through bill pay as long as the check has not been mailed yet or the funds already sent electronically.
Just log into your bill pay account and find the pending payment. You should see a “Cancel Payment” option if it’s not too late to stop.
For recurring payments, you can cancel the entire recurring schedule. Any upcoming instances will be cancelled.
Is Navy Federal Bill Pay Safe and Secure?
Absolutely! Navy Federal has robust security measures and technology in place to keep bill pay safe.
-
Bill pay is only accessible through your secure online banking login.
-
Payments and account data are encrypted end-to-end.
-
Activity is monitored 24/7 for unauthorized access.
-
You’re protected from fraud liability.
So you can feel fully confident using Navy Federal’s bill pay service. I’ve been using it for years with no issues.
What If I Have Trouble With a Payment?
Hopefully you never run into issues, but if you do, Navy Federal has a team ready to help. You can contact Member Services 24/7 for assistance with bill pay.
Some common reasons to contact support are:
- You need help setting up a new payee
- You want to cancel a pending payment
- A payment is late or missing
- You found an error in a payment
No matter what the issue, Navy Federal will work to resolve it as quickly as possible. They may be able to cancel payments or speed up correct ones.
Is There a Payment Limit for Bill Pay?
Navy Federal does not disclose the exact dollar limits for security reasons. However, published reports indicate that the bill pay limit is around $100,000 per transaction.
For personal use, that limit allows you to pay even very large bills like mortgage and tuition payments. But for extremely large or high risk payments over six figures, additional verification may be needed.
In Summary
Hopefully this FAQ gave you a full overview of how Navy Federal’s bill pay service works. The convenience of paying bills online can’t be beat!
With bill pay, you can ditch paper bills and checks to easily manage monthly payments. Setting up recurring payments makes bill payment automatic. And handy features like mobile access and email alerts keep you in control.
What number will the security code come from?
The message will come from 739-49.
What’s security code verification?
It’s a security feature that adds an additional layer of protection when enrolling in digital banking. Composed of random numbers, we’ll send you this unique code to enter during your enrollment session to further verify your identity. Please make sure the mobile phone number we send to is able to receive text messages. *.
Navy Federal Mobile Banking: Bill Pay | Alaska
FAQ
How long does nfcu bill pay take?
If you choose to pay from a Navy Federal account, you’ll receive credit for the payment on the same day. However, keep in mind that if you make your payment using an external account, the payment could take 2 to 5 days to post to your account. Setting up automatic payments is one way to keep up with your payments.
How does a bill paying service work?
When you use an online bill pay service, a payment is taken out of your account and sent to the service provider. A bill pay service may be included as part of a checking account’s features.
How do I pay my Navy federal bills?
With Bill Pay, you can pay all of your bills from outside of Navy Federal and send money to accounts outside of Navy Federal from your phone* or computer. Get Started Bill Pay is best for third-party payments. Use Transfers for Navy Federal accounts and loans. If you’re using the new mobile app, you can find step-by-step instructions here.
How do I pay my Navy federal loan online?
If you have a mortgage through Navy Federal Credit Union, using HomeSquad (our mortgage portal) to set up online payments is your best bet. For other Navy Federal loans, such as credit cards, you can use the Transfers feature through online banking to schedule customer payments up to a year in advance.
How do I use transfers for Navy Federal accounts & loans?
Use Transfers for Navy Federal accounts and loans. If you’re using the new mobile app, you can find step-by-step instructions here. Select Bill Pay from the bottom navigation bar. Tap the + in the top right to add a new biller. Indicate if the biller is a Person or Company, or search for them in our list of suggested billers.
How do I use bill pay?
Bill Pay is best for third-party payments. Use Transfers for Navy Federal accounts and loans. If you’re using the new mobile app, you can find step-by-step instructions here. Select Bill Pay from the bottom navigation bar. Tap the + in the top right to add a new biller.
Will Navy Federal call me if I have a security code?
No, Navy Federal will never call you to ask you for your code. What number will the security code come from? The message will come from 739-49. Are there six minutes for me to finish the verification? You have six minutes to finish the verification. If you run out of time, tap or click the link to resend your code.
Should I use nfcu bill pay?
Don’t use it for small companies, especially if you manually add the billers info. It will be sent as a draft check & can get lost in the mail. No tracking #. I use NFCU bill pay for literally all of my bills and have had no issue. I also work on the digital team for a local credit union and have to deal with these bill pay issues all the time.
