How To Pay Your City Of Chino Bill Online

It’s easy to keep up with your payments when you pay your City of Chino utility bill online. e-BillPay is an online bill pay service offered by the City of Chino. It lets people see their bills, make one-time payments, set up recurring payments, and more. Here is all the information you need to know about how to pay your City of Chino bill online.

What Bills Can I Pay Online?

The City of Chino’s online bill pay system allows you to pay the following bills

• Water bill
• Sewer bill
• Trash collection bill
• Storm drain fee
• Business license fees

So any utility services provided by the City of Chino can be paid online through e-BillPay.

How Do I Sign Up For e-BillPay?

It’s simple and takes a short time to sign up for e-BillPay. Just follow these steps:

1. Go to www.onlinebiller.com/chino_city/.

2. Click on “e-BillPay” at the top of the page.

3. Choose “Sign Up” under the log in fields.

4. Enter your account number, address, and email. Click “Continue”.

5. Create a username and password. Agree to the terms of use.

6. Enter your payment information to finish enrolling.

Once you complete registration, you’ll have an e-BillPay account tied to your City of Chino utility account.

How Do I Pay My Bill Through e-BillPay?

Here are the steps for paying your bill online after you’ve enrolled in e-BillPay:

1. Go to www.onlinebiller.com/chino_city/ and log in.

2. Click on “Pay Bill” in the top menu.

3. Select the account you want to pay from the drop-down menu.

4. Enter the payment amount and select a payment method.

5. Review the payment details and click “Continue”.

6. Confirm the payment to submit it.

You’ll see confirmation that your payment was submitted successfully. The payment will typically process in 1-2 business days.

What Payment Methods Can I Use?

e-BillPay gives you several options for paying your City of Chino bill:

• Credit/debit card – Visa, MasterCard, American Express, Discover
• e-Check – Use your checking or savings account

You can keep payment methods saved in your account for future use. There are no fees for paying by e-check. Credit and debit card payments incur a service fee.

Can I Set Up Recurring Payments?

Yes, you can opt into automated recurring payments through e-BillPay. This ensures your bill gets paid on time each month.

To set up recurring payments:

1. Go to your e-BillPay account and click on “Recurring Payments” in the top menu.

2. Choose the account, payment method, payment date and payment amount.

3. Review the details and click “Finish”.

Your payments will now process automatically going forward. At any time, you can use your account to cancel or change recurring payments.

Are There Any Fees For Using e-BillPay?

There are no fees for paying your bill through e-BillPay using an electronic check from your bank account. If you pay by credit or debit card, there is a service fee of $3.95 per transaction.

The fee covers the cost of credit card processing. But you can avoid it by using your checking account to pay instead.

Can I View My Payment History?

Yes, e-BillPay allows you to see your past payments and billing history. To view it:

1. Go to your e-BillPay account.

2. Click on “Payment History” or “Billing History” at the top.

3. Select the account you want to see history for.

You can search for payments and bills during a specific date range. The system stores several years of history so you can look back.

How Do I Update My Account Information?

If you need to update your name, address, email, or payment method on file, you can do so right within your e-BillPay account.

1. Click your name in the top right corner.

2. Choose “Update Account” from the menu.

3. Update your personal or payment details.

4. Click “Save Changes” at the bottom.

The City of Chino will be notified of any address changes so your paper bills go to the right place.

Can I Receive Paperless Billing?

e-BillPay gives you the option to go paperless. Instead of mailed paper bills, you’ll receive email notifications when your new bills are ready to view and pay online.

To go paperless:

1. Go to “My Profile” in the top menu.

2. Click on “Paperless Options”.

3. Choose “Go Paperless”.

4. Select “Email” as your delivery preference.

You can switch back to paper billing at any time if you change your mind.

What If I Have Questions or Issues?

If you need any help with e-BillPay, you can contact Customer Service:

• Email: [email protected]
• Phone: (909) 334-3264

Customer service representatives are available Monday to Friday during normal business hours.

You can also look for answers in the e-BillPay FAQs page. It covers common questions about using the online bill pay system.

Key Benefits of Paying Your Bill Online

Paying your City of Chino utilities online with e-BillPay offers a number of benefits:

• Convenience – Pay anytime, anywhere with no need to mail payments
• Payment tracking – See all your payment history in one place
• Paperless billing – Reduce clutter and waste
• Automatic payments – Set and forget recurring payments
• Account management – Update details and view bills
• Secure – Encrypted payments and account access
• Receive alerts – Get email notifications when new bills are ready
• Customer support – Get help by phone or email if needed

So if you live in Chino and need to pay your city utility bill, consider enrolling in e-BillPay for easy online payments. It streamlines the process while saving you time and hassle.