The City of Glendale has many payment options that make it easy and convenient to pay your water and power bill. You can view your account information and make secure payments online, by phone, by mail, or in person. Keep reading to learn about the different ways you can pay your City of Glendale utility bill.
Online Payment Options
The most popular and easiest way for most customers to pay their City of Glendale water and power bill is online The city has upgraded their online payment system to make the process smooth and user-friendly There are a couple different online options
New Customer Connect Portal
The City of Glendale has made a new website called Customer Connect that can be used to pay utility bills. This is an easy and quick way to make a one-time payment without setting up an account. Simply go to https://www. glendaleaz. com/PayMyBill and click on the “New Customer Connect Portal” link.
You’ll be redirected to the secure payment page where you can enter your account details and payment information to pay your bill right away. It only takes a few minutes!
Registered Account Access
The Customer Connect portal also lets you sign up for an account online, which is more convenient. This lets you see information about your account, like your payment history, how much you’ve used, and sign up for auto-pay.
After signing up, you can always log in to make a payment, change how you pay, and keep an eye on your account. It only takes a minute to sign up, but it will save you time in the long run.
Paymentus Bill Pay System
The City of Glendale also uses an upgraded bill pay system called Paymentus. This system has an improved layout and additional features like digital wallet support.
With Paymentus you can use credit/debit cards, eChecks, PayPal, Venmo or other digital wallets to pay your utility bill. It also enables scheduled future payments.
The Paymentus system works well for quick one-time payments or for setting up recurring payments through a registered account. It’s designed for flexibility to pay your way.
Pay By Phone
If you prefer to pay your City of Glendale utility bill over the phone, that option is available too. Call (623) 930-3639 anytime to make a payment by credit card or debit card.
Telephone payments are processed through an automated system so your payment will be applied instantly. Just have your account number and payment details ready when you call.
Pay in Person
For those who prefer in-person bill payment, you can stop by the Glendale Civic Center Annex during business hours. The utility customer service office is located at:
5752 W Glenn Dr.
Glendale, AZ 85301
Lobby hours are 8:00am to 5:00pm, Monday through Friday excluding holidays. You can pay by cash, check or credit/debit card when you visit the payment office.
Use the Payment Kiosk
Another in-person option is to use the 24/7 payment kiosk located outside the Civic Center Annex entrance. This walk-up payment kiosk accepts cash, checks, and cards. It’s available all day, every day for your convenience.
Just enter your account details on the touchscreen display and insert your payment. The kiosk offers a quick way to pay without having to go inside the building.
Mail In Your Payment
If you would rather mail in a check or money order payment, you can send it to:
City of Glendale
P.O. Box 500
Glendale, AZ 85311-0500
Be sure to include your remittance stub or write your account number on the check so your payment gets applied properly. Allow 5-7 business days for mailed payments to process.
Use the 24-Hour Dropbox
Lastly, the City of Glendale has a convenient drop box located on the east side of the Civic Center Annex. You can drop off check or money order payments here 24/7. The box gets emptied and payments processed each business day.
Auto-Pay and Paperless Billing
For ultimate convenience, consider enrolling in auto-pay and paperless billing. You can set this up in the Customer Connect online portal.
With auto-pay, your monthly water/power bill gets paid automatically on the due date by debiting your bank account or credit card on file. No more remembering when to pay!
Going paperless means you’ll receive an email notification when your new statement is ready to view online instead of receiving a mailed paper bill. This saves paper and ensures prompt delivery of your bill each month.
Payment Assistance Programs
If you are having difficulty paying your City of Glendale utility bill, be sure to inquire about available payment assistance programs like:
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Glendale Care – Provides payment assistance for qualified low-income households.
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Payment Arrangement Plan – Allows a past due balance to be paid over an extended time.
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Helping Hand Program – Offers crisis financial aid for utility bills to eligible residents.
The City of Glendale understands hardships happen and offers these programs to help residents maintain essential utility services. Contact their billing office for more information on qualifications and applying for assistance.
Avoid Late Fees and Disconnection
To avoid late fees on your City of Glendale water/power bill, make sure payment is received by the due date printed on your statement. Bills are typically due around the 20th of each month.
If a bill remains unpaid for multiple months, your services could eventually be disconnected. Payment arrangements must be made to have service restored once disconnected. Avoid interruption by paying on time each month.
Moving In or Out of Glendale?
If you are establishing new water/power service with the City of Glendale, you’ll need to contact billing to set up your new account which includes paying a deposit.
When moving out, you must notify them a few days ahead of your move date to schedule a final meter read and closing of your account. This prevents continued billing at the service address after you vacate.
Be sure to update your address and contact details anytime you move. This ensures accurate delivery of your utility statements each month with no gaps in service.
Convenient Bill Management
With 24/7 online access, telephone and in-person choices, paying your utility bill is quick and easy. Be sure to look into auto-pay and paperless billing for maximum convenience. And take advantage of customer assistance programs if you ever have trouble making a payment.
Keeping your City of Glendale utility account current ensures your essential services continue without disruption. Pay on time and take advantage of the various payment methods for a hassle-free experience.
Understanding Glendale Water and Power’s Rate Increases – A Podcast Discussion
FAQ
How do I cancel Glendale water and power?
You must be logged in to stop or transfer your service. Once you have logged into your account, navigate to Manage Services > Stop, Start, or Transfer Service, as pictured to the right. Please login below or register your account if you have not done so previously.
What is the average utility bill in Glendale Arizona?
On average, Glendale, AZ residents spend about $283 per month on electricity. That adds up to $3,396 per year. That’s 21% higher than the national average electric bill of $2,796.
Where is the city of Glendale?
Where can I pay my utility bill at Glendale Civic Center?
Have your utility bill or account number handy to use the kiosk. DROPBOX: The drop box on the east side of the Civic Center Annex can be used to pay with a check or money order. IN PERSON – Customer Service is now located at the Glendale Civic Center Annex – 5752 W. Glenn Dr.
Who is Glendale Water & Power?
Glendale Water & Power is a municipal utility that serves Glendale, CA. We provide our customers with reliable and sustainable water, and power services that are cost effective and innovative. Sign up for our bi-monthly e-newsletter at www. glendaleca. gov/fromthesource for updates on GWP news, programs, and events.
What is Glendale’s new bill payment system?
The new bill payment system enables Glendale customers to pay your way with the convenience and flexibility of a modern solution that embraces online and mobile preferences. It’s free to use! How do I access this Service?.
Where can I send a payment to the city of Glendale?
Or send your payment to City of Glendale, PO BOX 29099, Glendale, CA 91209. Drop Box: You can leave your payment at the front door or at the end of the driveway at 141 N. Glendale Ave. Glendale, CA 91206. Pay In Person – Visit us at 141 N. Glendale Ave. Level 2 Glendale, CA 91206.
Where can I send a check or money order to Glendale Civic Center?
DROPBOX – For check or money order payments, use the drop box located on the east side of the Civic Center Annex. IN PERSON – Customer Service is now located at the Glendale Civic Center Annex – 5752 W. Glenn Dr. Our lobby hours are 8:00am to 5:00pm, Monday to Friday (excluding City observed holidays).
Does Glendale have a water shortage?
We’ve been lucky enough to get rain in Glendale lately, but that doesn’t mean the water supply shortage is over. GWP will remain in Phase III of the Mandatory Water Conservation Ordinance, which limits outside watering to two days a week: Tuesday’s and Saturday’s for no more than 10 minutes at each watering station.
