To keep your lights on and avoid late fees, it’s important to pay your Hawaiian Electric bill on time and in full every month. Hawaiian Electric offers a number of convenient payment options to suit your needs. This article will explain the different ways you can pay your bill quickly and easily.
Overview of Hawaiian Electric
Hawaiian Electric provides electricity to 95% of Hawaii’s population across Oahu, Maui County, and Hawaii Island. They service approximately 460,000 customers statewide. Hawaiian Electric aims to deliver reliable, affordable clean energy while achieving Hawaii’s renewable energy goals.
Ways to Pay Your Hawaiian Electric Bill
Online Payment
The fastest and most convenient way to pay your Hawaiian Electric bill is online through their customer portal You can make a one-time payment or set up recurring automatic payments each month
To pay online:
- Go to www.hawaiianelectric.com
- Click on “Log On” and enter your account number and password
- Select “Make Payment” and enter your payment details
- Payments post to your account immediately
Online payment is free and you can use a checking/savings account, debit card, or credit card.
Mobile App
Download the free Hawaiian Electric mobile app for iPhone or Android to easily pay on the go. The app allows you to:
- View your current bill
- Make a one-time payment
- Check payment history
- Update payment methods
- Report outages
Pay by Phone
Call Hawaiian Electric at 1-888-826-5006 to pay your bill over the phone using automated system. You can pay using a checking/savings account, debit card, or credit card. Payments post to your account immediately.
A convenience fee of $3.25 per transaction applies when paying by phone.
Pay by Mail
Mail your payment to:
Hawaiian Electric
P.O. Box 3730
Honolulu, HI 96811
Please allow 5-7 days for mailed payments to post to your account. Include your account number on the check or money order.
In-Person Payment
Make a cash, check, or money order payment at an authorized Western Union location. Bring your bill or account number. Find a location near you on Hawaiian Electric’s website.
A convenience fee of up to $1.50 applies when paying in-person.
Budget Billing
To make managing your electric bill easier, Hawaiian Electric offers Budget Billing which averages your payments over a 12 month period to even out seasonal highs and lows. Your monthly budget bill amount gets recalculated every 3 months.
Financial Assistance
Hawaiian Electric offers payment arrangements and low-income assistance programs to help customers facing financial hardship pay their electric bills. Visit their website for complete details on qualification and how to apply.
When to Pay Your Bill
After the bill date, 21 days have passed since the bill date. To avoid late fees, make sure you pay the whole amount shown on your bill by the due date.
If you can’t pay your full bill on time, call Hawaiian Electric right away to make other arrangements.
Late Payment Fees
You will be charged a 1. 5% late fee on the outstanding balance. You will get a Final Notice before your service is cut off if your payment is more than 15 days late.
Other Billing Resources
Hawaiian Electric provides many resources to help you understand your bill and manage your electric account:
- Online Account Management
- Bill Payment Alerts
- Paperless Billing
- Bill Calculators
- Energy Saving Tips
- Outage Information
By paying your Hawaiian Electric bill promptly and utilizing money-saving programs, you can maintain affordable electric service for your home or business. Reach out to their customer service team if you need assistance getting your account up-to-date.
Pay Bills Using Automatic Bill Payment
With Automatic Bill Payment, your bank, savings and loan, or credit union will pay your electric bill automatically each month on the due date (15 calendar days after your bill is generated) by deducting it from any account you choose. This service is free. To sign-up, simply log in to your Online Customer Account to enroll or download and complete the Automatic Bill Payment Form (PDF).
Pay Bills Using One-Time Payment Service
We offer a free one-time payment service from your bank account through our Online Customer Service Center. By using one-time payment, you can pay your bill online and eliminate paper bills by receiving it electronically. This service is free! Please allow 3 to 5 business days for payment to be posted to your account.
To make a one-time payment, please log in to our Online Customer Service Center.
How to Read Your Hawaiian Electric Bill
FAQ
What is the average electric bill in Hawaii for one person?
The average electric bill in Hawaii comes in at $203, which is almost 90% higher than the national average. If you boil it down to the base cost, the price per kilowatt hour (kWh) in Hawaii as of February 2023 was 44. 24 cents per kWh, compared to the national average of 15. 96 cents per kWh.
Does Hawaiian Electric have an app?
The Hawaiian Electric Mobile App: Our app for Apple and Android phones and tablets lets you get to important information more quickly and easily. From your phone, you can get updates on known outages, see outages close to where you are, and report outages.
Why is my Hawaiian Electric bill so high?
Seasonal Use. On shorter, cooler winter days, one can expect to use more electricity due to increased lighting and hot water use. Longer, warmer summer days can lead to longer use of air conditioners and fans. Extra trips to the refrigerator/freezer for cool drinks and ice also use more electricity.
How do I pay my Hawaiian Electric Bill?
Hawaiian Electric partners with Paymentus, to provide an easy way to pay your electric bill using your checking, savings, or money market account, your MasterCard, Visa, Discover, AMEX, or your ATM or Debit Card (with a STAR, PULSE, or NYCE logo), PayPal, Venmo, Apple Pay, Google Pay, or Amazon Pay. No sign-up is necessary.
How can Hawaiian Electric Help you save money?
Hawaiian Electric wants to meet your needs with great customer service while helping you save money on your electricity bills. They do this by showing you how to read your bill and giving you tips on how to save energy. Pay your electric bill automatically each month. Pay your bill online and eliminate paper bills by receiving it electronically.
How do I pay my Hawaiian Electric bill through Western Union?
Pay your Hawaiian Electric bill through Western Union by visiting a retailer like Foodland, Safeway, Walmart, and more! Just bring your remittance stub and form of payment (cash only and some locations still accept debit card) to the customer service agent and ask to pay your bill through Western Union.
Does Hawaiian Electric offer a payment arrangement plan?
Yes. Hawaiian Electric is offering special payment arrangement plans for those facing financial challenges wherein the current total balance due will be paid over the next several billings.
What is the Hawaiian Electric mobile app?
Our free Hawaiian Electric Mobile App makes it easier for you to view your bill, update payment settings, start/stop/move service, and make a payment. Learn about the various options available to pay your Hawaiian Electric bill. You can also view electric rates, file a damage claim, and learn about available financial energy assistance programs.
How long does it take Hawaiian Electric to verify a bank account?
A National Clearing House Association rule requires newly added bank accounts to be validated before use for payments, for fraud detection purposes. Please allow up to 5 business days for Hawaiian Electric to verify a new bank account. Any scheduled payment tied to an invalid bank account will be canceled. Why did I receive an estimated bill?
