It is possible to pay your water bill in Johnston County, North Carolina, in person, over the phone, or online. Johnston County makes it easy for people to pay their utility bills by giving them a number of convenient options. In this article, we’ll show you how to pay your Johnston County water bill in each way.
Paying Online
The fastest and easiest way to pay your Johnston County water bill is online. Here are the steps to pay online:
- Go to the Johnston County Public Utilities website.
- Click on the “Pay Water Bills Online” button. This will take you to the payment portal powered by Paymentus.
- If you are a first time user, click on the “First Time Users” link and follow the instructions to set up your account. You will need your account number and an email address.
- If you already have an account, simply log in with your username and password.
- Select whether you want to pay with a credit/debit card or electronic check. Make sure you enter all required card details.
- Enter the amount you wish to pay. Note there is a $2.15 transaction fee for payments up to $250. You will need to process multiple transactions if paying over $250.
- Review payment details and click “Submit Payment” to complete.
- You will receive a confirmation email with your payment details. The payment will typically process in 1-2 business days.
You can avoid lines and extra fees by paying online. It’s also quick and safe. Just make sure you have your email address, account number, and payment information ready.
Paying by Phone
You can also pay your Johnston County water bill easily over the phone Here is how to pay by phone
- Call the Johnston County Public Utilities automated payment line at 844-845-2151. This number is available 24/7.
- Enter your 13-digit account number when prompted.
- Select option 1 for English or option 2 for Spanish.
- Follow the voice prompts to enter your payment info. You can pay with Visa, Mastercard, Discover or electronic check.
- Enter the payment amount when prompted. Note there is a $2.15 transaction fee for payments up to $250.
- Stay on the line to receive your confirmation number. Be sure to write this down.
Paying by phone is quick and convenient, especially for those who prefer talking to an automated system versus typing information. Just have your account number, payment method, and amount ready to go.
Paying In Person
You can also go to the Johnston County Public Utilities office and pay your water bill in person. Here are the steps:
- Go to the Johnston County Public Utilities office located at 309 E Market St, Smithfield, NC 27577.
- Get in line to speak with a customer service representative. Wait times are usually shortest first thing in the morning or mid-afternoon.
- When called, provide your 13-digit account number to the representative.
- Indicate if you will be paying with cash, check, money order, or credit/debit card. Note there is a fee for credit card payments over $250.
- The representative will collect your payment and provide a printed receipt.
- Payments made in person before 5pm on business days are typically processed same day.
Paying in person allows you to talk directly with a customer service rep and get instant confirmation of payment processing. Just be aware of potential wait times during peak hours.
Important Payment Tips
Keep these tips in mind when paying your Johnston County water bill:
- Have your 13-digit account number ready for any payment method. This links the payment to your account.
- Know your account balance beforehand. Online and phone payments require you to enter the payment amount.
- Allow 1-2 business days for online/phone payments to process. In-person payments process same-day.
- Late payments incur a $50 penalty. Pay on time to avoid extra fees.
- Payment receipts contain important confirmation numbers. Keep these for your records.
- Balances showing a credit or zero balance cannot be paid online. Call or visit in person instead.
- Disputed payments cannot be refunded or reversed after payment is submitted.
Troubleshooting Payment Issues
Hopefully you won’t run into any problems, but here’s what to do if issues pop up:
- For online payment issues, email [email protected] or call 919-989-5075 during business hours for assistance.
- If your phone payment didn’t process properly, call the automated line again or contact customer service.
- If you don’t receive an online payment confirmation, check spam folders before contacting customer service.
- For in-person payment issues, speak to a customer service rep on duty for help. They can look into any receipt or processing issues.
- Be ready to provide your account number, payment date/time, method, and amount paid when reporting issues.
The utilities department will work quickly to research any payment difficulties and get them sorted out.
Payment Options for Water Service
In addition to paying your monthly water bill, Johnston County offers options for starting or stopping service:
- To start new water service, fill out the online application or visit the office in person to set up an account. A deposit may be required.
- To stop services, use the online utility service cancellation form or call customer service. Provide your account number and stop date.
- You can also sign up for monthly auto-draft payments to have your bill paid automatically each month. Simply complete the online application to enroll.
Whether you need to pay your bill, start service, or stop service, Johnston County offers a simple experience. Pay online for the fastest option, call to make a quick automated payment, or visit the office in person – whatever works best for you!
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How do I pay my Johnston County public utilities bill online?
Welcome to Johnston County Public Utilities’ Online Payment service powered by Paymentus. (Recommended browser is Google Chrome) You can pay your bill quickly and easily any time using Visa, MasterCard, Discover or electronic check. Effective May 30, 2023, the bank service fee of $2. 15 will be added to your payment of any amount up to $250. 00.
What does Johnston County public utilities do?
Provides water and sewer services, payment options, and customer assistance. Johnston County Public Utilities, located in Smithfield, North Carolina, provides essential services to the community. The organization specializes in water and sewer services, ensuring a reliable supply of clean water and efficient wastewater management.
How do I create a Johnston County Public Utilities – West Water Account?
If you already have an account, you just need to login to the Johnston County Public Utilities – West Water site. Johnston County Public Utilities – West Water accepts credit cards, debit, and direct deposit. Click here to login. Want to make a new account? Go to the Johnston County Public Utilities – West Water website and do that.
Where does Johnston County buy water?
Johnston County also purchases water from the Town of Smithfield (Neuse River) and Harnett County (Cape Fear River). Under the authority of the Safe Drinking Water Act, the EPA requires Johnston County Public Utilities – West to assess local water quality each year and distribute a Consumer Confidence Water Quality Report.
Does Johnston County Rural Water District 3 charge a fee?
Depending on the financial institution, they may or may not charge a fee for the service. Payments may take up to seven business days to post to the customer’s account. Please consult with your bank for more information. Welcome to the Official Website of Johnston County Rural Water District No. 3 in Tishomingo, OK!.
Does Johnston County Public Utilities – West have a water quality report?
The Safe Drinking Water Act tells Johnston County Public Utilities – West that they have to check the water quality in the area every year and send out a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.