How to Pay Your Topeka Water Bill Online in Just a Few Steps

It’s important to pay your water bill on time to avoid late fees and service interruptions. Anyone in Topeka can easily and quickly pay their water bill online through the City of Topeka. There are only a few easy steps you need to take to pay your Topeka water bill online. These are they:

Creating an Online Account

To get started you’ll first need to create an online account on the City of Topeka’s website. Here’s how

• Go to www.topeka.org/payonline and click on “Create a PayOnline Account.”

• Enter your utility account number and the last name on the account. Click “Next”

• Enter your email address and create a password. The password must be at least 8 characters with 1 capital letter, 1 lower case letter, and 1 number. Click “Next.”

• Verify your information is correct. Check the box to agree to the terms and conditions. Click “Create Account.”

• A verification code should have been sent to your email. Enter it on the website. Your account is now created!.

Creating an online account is a one-time process. Once your account is set up, you can use it to easily pay your water bill going forward.

Logging In To Pay Your Bill

Once you have an account, it’s easy to pay your bill every month through the online portal:

• Go to www.topeka.org/payonline and click on “Pay Your Utility Bill Online.”

• Enter your email and password and click “Login.”

• Your account dashboard will display any outstanding balances. Click “Pay Now” to pay your water bill.

• Enter the payment amount and select a payment method. Cash, debit card, or electronic check can be used to pay.

• Click “Continue” to proceed to the payment page and enter your payment details.

• Review the payment summary and click “Process Payment” to complete the transaction.

And that’s it! The online system will immediately process your payment and you’ll receive a confirmation email with your payment details. Paying your Topeka water bill online takes just a few minutes each month.

Payment Options

The online payment system gives you different options to pay your water bill:

• Credit/Debit Card – Visa, MasterCard, Discover and American Express cards are accepted. Convenience fees apply.

• Electronic Check – Pay from your checking or savings account. No convenience fees.

• AutoPay – Set up recurring payments to be automatically deducted each month.

• In Person – Pay with cash, check or credit/debit card at the Utilities Department counter.

• By Mail – Send a check or money order to the address printed on your water bill.

• By Phone – Call 785-368-9100 to pay over the phone using credit card or electronic check.

Paying online is the quickest and most convenient option, but you can choose the payment method that works best for you.

Benefits of Paying Online

Paying your Topeka water bill through the online payment system offers many benefits:

• It’s fast – Make a payment in just a few minutes anytime, day or night.

• It’s easy – The online system is simple and user-friendly.

• Pay on your schedule – Access the website to pay whenever it’s convenient for you.

• Avoid late fees – Pay on time without worrying about due dates.

• Go paperless – Sign up for paperless billing to get your bill electronically each month.

• Payment history – Your online account stores payment history for easy reference.

• Automatic payments – Set up AutoPay to have payments automatically debited.

• Secure transactions – The online system uses encryption and security measures to protect your information.

Paying your water bill online with the City of Topeka allows you to save time while avoiding late fees. It’s the most convenient way to pay each month.

Understanding Your Water Bill

When you receive your monthly Topeka water bill, it contains detailed information about your charges. Here are some key items to understand on your utility bill:

• Account number – This unique number identifies your household account.

• Service address – The location where water service is being provided.

• Billing date – The date the bill was issued.

• Due date – Payment is due by this date to avoid penalties.

• Previous balance – Any past due balance carried over from prior bills.

• Water usage – How much water in gallons your household used for the billing period.

• Water rates – The utility rates for water service based on your usage.

• Sewer rates – Rates for sewer service also based on metered water usage.

• Charges – Total charges including water, sewer, fees, taxes, adjustments, and outstanding balances.

• Payments – Any payments made to your account during the billing period.

• Amount due – Total amount owed for the current billing period.

Reviewing the details on your water bill helps you understand the charges and ensure accuracy. Contact the City of Topeka Utilities Department if you have any questions.

Avoid Late Fees and Service Disruption

It’s important to pay your Topeka water bill by the due date printed on your invoice. Here are some tips to avoid late fees and potential service disruption:

• Mark your due date on your calendar so you remember when payment is due each month.

• Enroll in paperless billing to get an email when your bill is ready to view online.

• Set up automatic payments or recurring reminders to pay your bill on time.

• Pay online as soon as you receive the bill to avoid forgetting.

• If you’ll be out of town, pay early or set up AutoPay.

• Contact the utility billing office if you need to make payment arrangements.

• A late fee of 10% of the unpaid balance is added if payment is not received by the due date.

• Accounts more than 30 days past due may have water service disconnected.

Paying on time is essential to avoid penalties and keep your water flowing. The online bill pay system makes it easy to pay your Topeka water bill when it’s most convenient for you. Sign up for an account today!

Frequently Asked Questions

What are the customer service hours to call about my water bill?

You can call 785-368-9100 from 8am to 5pm Monday through Friday to speak with a customer service representative about your Topeka water bill.

What if I’m struggling to pay my bill on time?

Contact the utility billing office as soon as possible if you’re having difficulty making payments. They can discuss payment plan options and assistance programs that may be available.

Can I dispute a charge on my water bill?

If you believe there is an error on your bill, contact the utility billing office right away. They will investigate disputed charges and make any needed corrections to your account.

How can I check previous bills and payment history?

Your online account stores payment history and previous bills for reference anytime. You can also call customer service to check past billing details.

How do I change the account name or service address?

Contact the utility billing office to update the name or service location listed on your water account. Valid identification will need to be provided to make account changes.

Paying your water bill on time is quick and easy with the City of Topeka’s online payment options. Sign up for an account to conveniently pay your Topeka water bill anytime, avoid late fees, and keep your water flowing. Contact customer service if you have questions about your charges or account.