Paying your monthly electric bill to Nashville Electric Service (NES) is an important responsibility for homeowners and renters in Nashville, TN. As the city’s primary electric provider, NES powers hundreds of thousands of homes and businesses across Davidson County Failing to pay your NES bill on time can lead to late fees, service interruption or even disconnection
In this comprehensive guide, we’ll explain the different ways to pay your NES bill so you can avoid late payments and keep the power flowing.
Online Payment Options
The easiest and most convenient way to pay your NES bill is online NES offers several online payment options that allow you to securely pay your bill 24/7 without ever leaving home.
Pay Online via My Account
Signing up for an NES My Account is the best way to pay online. This makes a safe online account for you where you can check how much electricity you’re using, see old bills, pay them, and more.
To use My Account to pay your bill, just log in to nespower.com. com and click on “Pay Bill. Then you can pay with a debit or credit card, an electronic check, or a checking account. You can also set up automatic payments through My Account so that your bill is paid on time every month without you having to do anything.
Pay Online Without Logging In
Don’t want to signup for My Account? No problem. NES allows you to pay your bill online without logging in. Just go to nespower.com/pay-my-bill and enter your 10-digit NES account number. You can then pay by debit/credit card, Apple Pay, PayPal or Venmo.
There is a $2.25 convenience fee when paying online without logging in. You’ll avoid this fee by signing up for My Account.
Pay by Phone
If you prefer to pay your NES bill over the phone, call 615-736-6900. This automated payment line is available 24/7. You’ll need to enter your 10-digit NES account number and can then pay by debit/credit card or checking account.
The $2 fee is the same as when you pay online without logging in. 25 convenience fee when paying by phone.
Pay by Mail
Paying by mail is easy if you’d rather send a physical check or money order. Each monthly bill from NES includes a payment stub and return envelope. Simply write your check or money order payable to “Nashville Electric Service”, enclose your payment stub, and mail to:
Nashville Electric Service
PO Box 305099
Nashville, TN 37230-5099
Be sure to allow 5-7 business days for your mailed payment to reach NES and post to your account.
Pay in Person
You can also pay your NES bill in person at a number of places in Nashville. Here are some convenient walk-in payment options:
NES Customer Lobby
The NES customer lobby located at 1214 Church Street is open Monday-Friday from 8AM to 4PM. You can pay by cash, check or money order. Credit/debit cards are not accepted.
Scan to Pay Kiosks
NES has partnered with Paymentus to offer “Scan to Pay” kiosks at certain grocery stores and pharmacies. Look for these kiosks at retailers like Food Lion, Walgreens and CVS.
To use them, access the barcode on your phone and scan it at the kiosk. You’ll need to enter your NES account number. There is a $2.95 fee when paying this way.
NES Payment Kiosks
Standalone payment kiosks are available 24/7 outside the NES customer lobby and at select Enbright Credit Union branches. Pay by cash, credit/debit or e-check. Cash payments are fee-free but cards and e-checks have a $2.25 convenience fee.
Authorized Walk-In Payment Locations
NES has partnered with a number of retailers and grocery stores to offer in-person payment. Look for authorized pay agents like Ace Cash Express, Speedy Cash, Walmart, CVS and more. Fees vary by location.
Automatic Payments
The easiest way to avoid late NES bills is to enroll in automatic payments, also called AutoPay. This securely links your NES account to your bank account so your bill gets paid automatically each month.
To start AutoPay, login to your My Account and click “AutoPay”. Just note there is a $2.25 convenience fee per transaction unless you pay via e-check. But avoiding late fees is worth it!
Payment Assistance Programs
If you’re struggling to pay your NES bill on time, check out their payment assistance programs like Budget Billing, Flex Pay and Energy Assistance. There are also external agencies that provide utility bill assistance.
Reaching out early can help you avoid service disruption while getting your NES account back on track.
Avoid Late Fees and Disconnection
Sign up for My Account, AutoPay or reminder alerts so your payment is never late. And reach out early if you need assistance paying your bill each month. Taking these simple steps will help ensure your NES bill gets paid and the lights stay on!
NES offers assistance to help customers pay electric bill
FAQ
Where can I pay the NES bill?
Send payments to Nashville Electric Service, P O Box 305099, Nashville, TN 37230-5099. In Your Neighborhood: Pay your bill with cash or money order at area Kroger and Walmart stores. You will need your NES account number. The service provider charges a convenience fee of $1. 50 – $2. 50.
How to get help with electric bill Nashville TN?
If you are struggling to pay your NES bill, help is here. The last thing we want is for a customer to have their power disconnected. If you just need a little extra time to pay, call 615-736-6900, 24 hours a day, 7 days a week and follow the prompts to request a payment arrangement, or contact us.
What electric company does Nashville use?
NES is one of the 11 biggest utilities in the country. It serves almost 460,000 customers, including all of Nashville and Davidson County and parts of six other counties that cover 700 square miles.
How do I talk to a person at Nashville Electric Service?
How do I pay a NES Bill in Nashville TN?
In Your Neighborhood Authorized Payment Agents like Walmart and Kroger are approved by NES to accept payments. The service provider charges a convenience fee of $1. 50 – 2. 50. Mail: Include a check or money order with the payment slip found at the base of your bill and send it to P O. Box 305099, Nashville, TN 37230-5099.
How do I pay my Nashville Electric Bill?
Sign up here, or call Customer Relations at 615-736-6900 to see if Balanced Billing is right for you. Nashville Electric Automatic Transfer (NEAT) makes it easy to pay your bill. The exact amount you owe is automatically deducted from your bank account each month.
How do I pay my nes e-Bill?
Online Register for NES E-bill to pay online using your bank account. Or, make a one-time payment by e-check, card, PayPal, Venmo or ApplePay. * Phone Use a credit/debit card or e-check to pay your bill by phone. * Self-Service Kiosk Make a payment with cash, card or e-check at one of our new self-service kiosks!.
Can Nashville Electric service help you pay your power bills?
Nashville Electric Service is offering additional assistance to help customers having trouble paying their power bills. NASHVILLE, Tenn. (WTVF) — Nashville Electric Service is offering additional assistance to help customers having trouble paying their power bills.
How do I contact NES If I need a bill pay assistance?
To help customers figure out their options, NES made a website called www.nes.com that is only for helping customers who need help paying their bills. NESHelps. com. NES also encourages customers to call NES to speak to a service advisor at (615)-736-6900. They will guide customers through navigating available resources.
Where can I pay NES?
At NES: Our friendly tellers are available in the customer lobby located at 1214 Church Street, Monday through Friday from 8 a.m. to 4 p.m. Pay in cash, check or money order. Sorry, card payments are not accepted.
