Paying your water bill on time is important to avoid late fees and service disruptions The Suffolk County Water Authority (SCWA) offers several convenient payment options to customers In this article, we’ll provide a step-by-step guide to paying your Suffolk Water Authority bill online, by phone, by mail or in person.
Overview of SCWA Bill Payment
Over 1 million people get water from the Suffolk County Water Authority. 2 million Suffolk County residents. SCWA bills are issued on a quarterly basis. Usually, the due date is three weeks after the bill is sent out.
If you fail to pay your bill by the due date, a 10% late charge will be added to your account. If your bill remains unpaid for 60 days, your water service may be shut off. Restoration of service will require payment of all past due charges as well as a reconnection fee.
To avoid late fees and service disruptions, SCWA offers several payment options:
- Online
- Phone
- Text
- In person
- Third party bill pay locations
Below we’ll explore each of these bill payment options in detail.
Paying Your SCWA Bill Online
Paying your Suffolk Water Authority bill online is the quickest and most convenient option.
To pay online, you’ll first need to create an online account on the SCWA website. You’ll need your 9-digit SCWA account number and 4-digit access code, which can be found on your paper bill.
It’s easy to make a payment once you have an account. Just log in and click “Pay Bill.” It is possible to pay with a debit card, credit card, or electronic check.
When you pay online, the money goes straight into your account, so you don’t have to worry about it getting lost in the mail. You’ll have peace of mind knowing your payment was received.
SCWA does not charge convenience fees for online payments. But your bank might charge you extra for using a debit or credit card to pay or for electronic checks.
In addition to one-time payments, you can also enroll in auto-pay to have your bill paid automatically each quarter. SCWA also offers paperless e-billing, allowing you to receive bills electronically rather than by mail
Paying Your SCWA Bill by Phone
If you prefer to speak with a customer service agent, you can pay your Suffolk Water Authority bill by phone.
To pay by phone, call (631) 698-9500. SCWA’s call center is open Monday-Friday from 8:30am to 8:00pm and Saturdays 8:00am to 4:30pm.
When prompted by the automated system, say “pay bill.” You’ll be connected with a customer service representative who can take your payment over the phone.
You’ll need to provide your 9-digit account number and billing address. Payments can be made using a credit card, debit card or electronic check. A $1.00 convenience fee applies to phone payments.
After providing your payment info, the agent will confirm your payment details and email you a payment receipt. The payment will be immediately applied to your account.
Paying Your SCWA Bill via Text
For quick, on-the-go payments, SCWA offers a text pay option.
To enroll in text pay, first complete a one-time payment through the SCWA online payment portal. On the payment confirmation page, click “Activate Pay by Text Now” and follow the prompts to register your mobile number.
Once activated, you’ll receive a payment notification text from SCWA prior to each bill due date. To pay, simply reply to the text with the provided payment code. SCWA will automatically process the payment using your pre-authorized payment method on file, typically a bank account or credit/debit card.
Text payments avoid the need to login or speak with an agent. With a few quick taps on your smartphone, your bill is paid!
Paying Your SCWA Bill by Mail
Paying by mail is a traditional bill payment method still utilized by many customers.
To pay by mail, write a check or money order payable to Suffolk County Water Authority and mail it to:
Suffolk County Water Authority
PO Box 9044
Hicksville, NY 11802-9044
Be sure to include your 9-digit SCWA account number on the check or include a copy of your bill stub. This ensures your payment is applied to the correct account.
Mailed payments take 5-7 business days to reach the payment processing center and be applied to your account. Payments must be received by the due date to avoid late fees, so be sure to mail at least 7 days in advance.
Paying Your SCWA Bill In Person
For those who prefer in-person bill pay, SCWA offers a customer service office and authorized third-party retail locations.
The SCWA Customer Service Center is located at 2045 Route 112 in Coram, NY. It is open Monday-Friday from 8:30am to 4:30pm and Saturdays 8:00am to 4:00pm.
At the customer service center, you can pay your bill in cash or by check. Debit and credit card payments are also accepted for a $1.00 convenience fee. Staff can provide you with a printed receipt immediately.
In addition to the customer service office, SCWA bills can be paid at local CVS, Dollar General, Speedway, Walmart, 7-Eleven, Family Dollar and Walgreens locations. You’ll need to present your payment stub or EZ-Pay badge. A $1.99 convenience fee applies at these retail locations.
Payment Arrangements and Assistance
If you are having difficulty paying your SCWA water bill, you may be eligible for a payment plan or financial assistance.
SCWA offers payment arrangements to spread your balance across multiple smaller payments over time. Arrangements can be set up by calling customer service at (631) 698-9500.
The Suffolk County Department of Social Services may also be able to provide emergency utility assistance for customers facing financial hardship. Additional bill payment assistance programs are offered by local charities.
By reaching out early, SCWA can help get your past due balance back on track and avoid service shut offs.
Avoid Late Fees with Prompt Payment
SCWA offers flexible options like online, phone, text and mail-in payments for your convenience. Sign up for e-billing and auto-pay to simplify your bill management. And contact SCWA early if you need help with past due balances.
Keeping your water account in good standing provides reliable service and can help improve your credit. If you have any other questions about SCWA billing and payment, contact their customer service department at (631) 698-9500.
New Bill Pay Options Are Available
Pay By Text, Apple & Google Pay
2024 Drinking Water Quality Report
View our latest drinking water quality report, which covers all of our testing for the calendar year.
Suffolk homeowners could soon be paying $1.73 more a month of water bill
How do I pay my Suffolk County Water Authority Bill?
Thank you for using the Suffolk County Water Authority’s one-time payment service. This service allows you to make a payment by credit card, debit card, or bank account. To pay your bill you will need the security code from your bill and the premise zip code. NEW: SCWA now offers a retail cash payment option.
Where does the Suffolk County Water Authority get its water?
The Suffolk County Water Authority supplies water for approximately 1. 2 million residents of Suffolk County, New York. Established in 1951, the Suffolk County Water Authority sources its water solely from the Long Island Aquifer System to help the area sustain its continuing growth.
How do I create a Suffolk County water account?
If you already have an account, you just need to login to the Suffolk County Water site. Suffolk County Water accepts credit cards, debit, and direct deposit. Click here to login. Want to create a new account? You can create a new account on the Suffolk County Water website.
Does Suffolk County Water Authority have a walk-in center?
The Suffolk County Water Authority focuses on providing great customer service. They offer many ways to pay, such as online and E-Billing, and have a walk-in center open weekdays and Saturdays. Information about water quality, customer service, and contact details.
Does Suffolk County water accept credit cards?
Suffolk County Water accepts credit cards, debit, and direct deposit. Click here to login. Want to create a new account? You can create a new account on the Suffolk County Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit.
What is the Suffolk County Water Authority Education Center?
Reserve Your Spot for a Fall or Winter Tour. The Suffolk County Water Authority Education Center tells the story of the Authority’s past and shows what the future holds for the public water supply. Most importantly, it teaches people how important it is to protect our most valuable resource: our underground drinking water supply.
