Paying your water bill is an essential part of being a resident in the City of Sanford. While it may seem confusing at first, this process is actually quite straightforward once you understand the various options available. In this comprehensive guide, we will walk through the step-by-step process for paying your Sanford water bill online, by phone, by mail or in person.
Overview of Paying Your Sanford Water Bill
The City of Sanford provides water and sewer utilities to residents and charges for this service through regular water bills These bills are typically sent out monthly and payment is due by the due date printed on your bill to avoid late fees or service disruption
There are a few key pieces of information you will need to have on hand to pay your bill:
-
Account number—This is a nine- to ten-digit number that is unique to your property and is shown on your bill.
-
Amount due – Your current charges for water/sewer service and any previous balance.
-
Due date – The date your payment must be received by to avoid late fees.
With these details, you can then utilize one of the following payment options:
- Online via Click2Gov
- By phone
- By mail
- In person at City Hall
We will now go through how to use each of these payment methods step-by-step.
Paying Your Water Bill Online
The easiest and most convenient way to pay your Sanford water bill is online through the Click2Gov online payment portal. Here is how to do this:
-
Select “One Time Payment”
-
Enter your 9 or 10 digit account number from your water bill
-
Enter the last name on the account
-
Select your payment method – credit/debit card or checking account
-
Enter your payment information and complete the transaction
Online payments are processed the next business day, so make sure to pay before the due date to avoid late fees. You can also set up recurring payments through Click2Gov.
Paying Your Water Bill by Phone
You can use the automated payment system to pay your City of Sanford water bill over the phone.
To pay by phone:
-
Call 1-800-830-9098
-
Enter your 9 or 10 digit account number when prompted
-
Follow the automated prompts to enter your credit card information and complete payment
This automated phone payment system is available 24/7 and charges will post to your account the next business day.
Paying Your Water Bill by Mail
If you prefer, you can mail in a payment for your Sanford water bill.
To pay by mail:
-
Write your 9 or 10 digit account number on your check or money order
-
Make the check or money order out to “City of Sanford”
-
Write your service address on the payment
-
Mail your payment to:
City of Sanford
Attn: Utility Billing
PO Box 1788
Sanford, FL 32772
Be sure to mail your payment several days before the due date to ensure it arrives on time.
Paying Your Water Bill in Person
You can also pay your water bill in person at the Utility Customer Service desk at Sanford City Hall.
To pay in person:
-
Bring your payment (cash, check, credit/debit card)
-
Bring a photo ID if paying by check
-
Provide your account number and billing address
-
Make your payment at the customer service desk
City Hall is open Monday – Thursday 7AM – 5:30PM and Friday 8AM – 1PM for in-person payments.
Avoid Late Fees and Service Disruption
If you want to avoid late fees and have your water service restored, you must pay your Sanford water bill by the date it says on the statement. Late fees are 10% of the past due balance.
If your service is disconnected for non-payment, you will also have to pay a $50 reconnection fee on top of your past due balance to resume service. Avoid these extra charges and hassle by paying on time using one of the options outlined above.
Get Account Alerts and Go Paperless
The City of Sanford offers both paperless billing and account alerts to help you stay on top of your water bill. You can enroll in paperless billing through Click2Gov and receive your bill via email instead of mail.
You can also sign up for due date reminders and past due alerts through Click2Gov so you never miss a payment. Enable these notifications under “My Profile”.
Going paperless and setting up alerts helps guarantee you pay your Sanford water bill on time every month.
Review Billing History and Update Account
Through Click2Gov, you can also view your billing history and make changes to your account details. It is a good idea to periodically check your history for abnormalities and update details like your phone number or email.
You can also set up automatic payments through Click2Gov for hassle free bills. Just be sure to regularly review your charges first before payments are processed.
Get Assistance from Customer Service
If you have any questions or issues related to your Sanford water bill or account, reach out to the customer service team for assistance:
Phone: 407-688-5100
Email: [email protected]
The helpful and friendly customer service team can help with clarifying bills, extending due dates, making payment plans, starting service, making final payments, and ending service. Don’t hesitate to contact them!.
In Summary
Paying your water bill on time is a key responsibility as a City of Sanford utility customer. Avoid the stress of late fees and service disruption by utilizing one of the many payment options – online, phone, mail or in person.
Sign up for paperless billing and account alerts to stay on top of your bill. Review your charges and billing history periodically. And contact customer service if you ever need assistance. Following these steps makes paying your Sanford water fast, easy and hassle-free!
Set Up Utility ServiceSet up Residential or Commercial Utility billing
If you have an unusually high bill, please contact the City of Sanford Utilities at 407. 688. 5100 or email at utilitycustomerservice@sanfordfl. gov and request a Re-Read work order right away. The customer is still responsible in making a payment until the matter is resolved.
The City of Sanford reads each meter monthly utilizing Automatic Meter Reading (AMR) Technology. Meter reading equipment is built into city-owned vehicles. This lets the meter reader drive slowly while the reading equipment takes the readings automatically. With AMR, the reader doesn’t have to read the meters in a certain order or get out of the car to do it; they just have to drive to the service area once a month and get the readings. Each meter is read between 28 and 35 days in the customer’s billing cycle. This technology allows for the meter readers to read meters in a controlled environment with pin point accuracy in a timely an efficient manner. For more information call Utility Customer Service at 407. 688. 5100.
Please call Customer Service at 407. 688. 5100 and ask for the Water Quality Specialist. The water quality issue can either be on the Customer side or City side with a number of possibilities. A work order can be generated to send City Staff to the address to investigate.
To help a Sanford Neighbor with emergency assistance to pay their utility bill, the City of Sanford Utilities has “A Good Neighbor Utility Fund”. Candidates can obtain an application through customer service or online at www. sanfordfl. gov. The employees donate different items to raise funds for this program and quarterly applicants are selected, and portion of the funds that are raised gets applied towards our Sanford Residents water bill.
The NLC Service Line Warranty Program offers protection against normal wear and tear, which is not covered under most traditional homeowners policies. If lines break, leak or clog – SLWA will repair the line using local, licensed contractors who are familiar with local code and can ensure a timely response. This program provides up to $4,000 in coverage with an additional allowance for Public Street or sidewalk cutting. Additionally, the program has no annual or lifetime limits, service fees or deductibles – just protection when you need it most and just what you would expect from a National League of Cities program. For questions about this service, or to enroll, please contact Service Line Warranties of America at 866-922-9006 or visit www.SLWofA.com.
Utility News and Projects
**This Email is not reviewed till after 4pm – for afterhours assistance ONLY.
The City of Sanford Water, Wastewater and Reclaimed Water Management System Service Areas include land within the City of Sanford and unincorporated portions of Seminole County. The City of Sanford Utility System serves the City’s residential, commercial, light industrial, agricultural, and rural areas. The Utility Department also has the Customer Service Division for all Utility functions from meter reading, billing, payment receipts, billing questions, and public education for water conservation.
Utilities – 101
How do I pay my utility bill in Sanford?
Please pay with check or money order, as the city is not responsible for cash payments left in the night drop box. Pay your utility bill at any CheckFree Pay payment center within Sanford’s city limits. You must supply your bill payment stub. Processing fees are assessed by the vendor. Payments take three business days to process.
How long does it take to pay a utility bill in Sanford?
Payments are posted within 1to 5 business days. You may drop your payments in the Payment drop box (no cash). Drop box is located in City hall parking lot, in front of main entrance. The City of Sanford offers a variety of utility bill payment options for your convenience.
How can I help a Sanford neighbor pay their utility bill?
To help a Sanford Neighbor with emergency assistance to pay their utility bill, the City of Sanford Utilities has “A Good Neighbor Utility Fund”. Candidates can obtain an application through customer service or online at www. sanfordfl. gov.
Does Sanford have a utility system?
The City of Sanford Utility System serves the City’s residential, commercial, light industrial, agricultural, and rural areas. The Utility Department also has the Customer Service Division for all Utility functions from meter reading, billing, payment receipts, billing questions, and public education for water conservation.
What are Sanford water service areas?
The City of Sanford Water, Wastewater and Reclaimed Water Management System Service Areas include land within the City of Sanford and unincorporated portions of Seminole County. The City of Sanford Utility System serves the City’s residential, commercial, light industrial, agricultural, and rural areas.
How do I apply for a Sanford water bill?
Candidates can obtain an application through customer service or online at www. sanfordfl. gov. The employees donate different items to raise funds for this program and quarterly applicants are selected, and portion of the funds that are raised gets applied towards our Sanford Residents water bill.
