If you live in Concord, NC, you have to pay your utility bills every month. The city charges a monthly fee for services like water, sewer, electricity, and more. Knowing how to easily and on time pay your bill can help you avoid late fees and service interruptions.
Residents of Concord can pay their monthly utility bills in a number of ways. The city wants to offer a range of payment options so that people can pick the one that fits their needs and schedule the best.
Online Payment Portal
The most convenient way for many people to pay their Concord utility bill is through the online payment portal You can access the portal at myaccountconcordnc.gov.
You’ll need to make an account before you can use the online payment system. You will need to give some basic information, like your name, account number, and email address. After making an account, you can log in at any time to see your current utility bills and pay them.
It’s quick and easy to make a payment online through the portal. With your routing and account number, you can pay with a direct debit from your bank account. This can also be done with a debit or credit card or a digital wallet like Apple Pay.
There is a small $2.99 transaction fee when paying by card or digital wallet. But paying directly from your bank account does not incur any fees.
The portal allows you to set up recurring automatic payments as well. This ensures your bill gets paid on time each month without you having to remember to log in and submit payment manually.
Benefits of Paying Online
- Fast and convenient payment 24/7
- Secure access to view account details
- Avoid late fees by setting up automatic payments
- Paperless process helps the environment
Pay by Phone
If you prefer to talk to a live person to pay your Concord utility bill, you can call the automated payment line at 1-888-312-1873. This number will allow you to pay by credit or debit card over the phone.
When you call, you’ll need to enter your 10-digit account number and the amount you owe for the current month. Then you can enter your card details to complete the payment transaction.
As with online payments, a small $2.99 convenience fee applies when paying over the phone by credit or debit card. But the automated line is available 24 hours a day, 7 days a week for your convenience.
Benefits of Paying by Phone
- Make payments anytime day or night
- Speak with a live agent if needed
- Simple automated system is easy to use
Mail a Check
Mailing in a physical check is another way to pay your monthly Concord utility bill. This traditional payment method doesn’t require any online access or use of a debit/credit card.
To pay by mail, write your check payable to the City of Concord and include your account number and current service address. Place the check in the return envelope provided with your monthly bill.
The payment address to use is:
City of Concord
PO Box 604220
Charlotte, NC 28260-4220
Be sure to allow 3-5 business days for your mailed payment to be received and processed by the city. Payments must be received by the due date to avoid late fees.
Benefits of Paying by Mail
- No need for internet access or credit/debit card
- Physical check provides record of payment
- Can send along with bill stub in return envelope
Pay In Person
For those who prefer an in-person payment experience, Concord provides a couple options for paying your utility bill face-to-face.
You can bring cash, check, or credit/debit card payment to the kiosk located inside Concord City Hall at 35 Cabarrus Avenue West. This self-serve kiosk is available 24/7 for your convenience. There is no fee for cash payments, but credit/debit incurs a $2.99 transaction fee.
Additionally, the city has a drive-up drop box where you can deposit a check or money order payment outside city hall on Market Street.
Lastly, you can bring your payment into the City Hall office during normal business hours, Monday-Friday 8am-5pm. Talk to the front desk staff and they can process your utility bill payment right away with no additional fees.
Benefits of In-Person Payment
- Immediate payment processing
- Multiple options for check, cash, credit/debit
- Help available from city staff
Payment Plans and Assistance
If you are having difficulty paying your utility bill in Concord, there may be some options available to help. The city offers both short-term payment plans and long-term assistance programs for qualifying residents.
For example, you can set up a Deferred Payment Plan if you cannot pay the full balance due. This allows you to make incremental payments over time to catch up without disruption of service.
Additionally, Concord has partnered with local non-profits to provide aid for utility bills through the Share the Warmth and Capstone programs. These assist residents below certain income levels on an ongoing basis with their city utility costs.
Reaching out to the Concord Utility Billing department is the first step to pursuing these resources. Let them know you are unable to pay the full bill and need to establish a payment plan or apply for bill assistance.
Benefits of Assistance Programs
- Avoid service interruption
- Incremental payments over time
- Ongoing bill aid for low income residents
Avoid Late Payments
Paying your Concord utility services bill on time each month avoids penalties and disruption of your electricity, water, sewer, and other city-provided services. Late payments typically incur a fee around $10 added to your next monthly bill.
Setting up automatic recurring payments through the online portal is the best way to prevent late payments. But phone, mail, or in-person options also allow you to easily pay your bill each month by the due date.
Be sure to carefully review your physical bill and/or log in to your online account regularly. This allows you to catch any billing errors early or see an unusually high bill that may require payment plan assistance.
Monitoring your account and utilizing the various payment methods Concord offers leads to easy, on-time payment of your essential utility services each month. Reach out to the billing department with any questions on how to pay your bill.
Final Bill / Transfer Service
Request a final bill or transfer your service to a new customer using our new online web portal (see above for more information). Final meter readings can be done on Thursday free of charge. Other days will be subject to a $54. 50 service fee.
Check out our list of rates.
Citizen Self Service (CSS)
Set up a Citizen Self Service (CSS) account to manage your water and sewer utility account and pay your bill online. In CSS, you can view an account summary, bill history, consumption history, account transactions, modify your enrollment in eBilling (electronic billing with the option to go paperless), request a change of address, and pay your bill online. A nominal convenience fee will apply to online bill payments.
View a bill sample to learn how to read your bill.
Account numbers include the first six digits of your account number, plus a unique customer number. The service address for your water or sewer account is linked to your account number, while the customer number is linked to the customer. The customer number will stay with you if you change properties within Concord, while the account number will remain with the property. This upgrade allows for enhanced account security while enabling customers to group multiple accounts for easier access and efficient maintenance.
This application form is used to change service information or to transfer billing information from one owner to the next when the property is sold. If a renter wants to change the name on the utility bill for the rented property to their own, the landlord must also sign the form, or it will be sent back. Under all circumstances the property owner remains responsible for the payment of any and all municipal utility charges for the property. If the Application for Service has not been received, General Services will use the property owner’s name and address obtained from the Real Estate Assessment Department of the City of Concord to bill for municipal utility charges.
Utility Bill Pay Options
FAQ
How much are utilities in Concord, NC?
Electric bills in Concord, NC: For residential customers in Concord, NC, the average monthly electric bill is $199. This amount is found by multiplying the average monthly usage by the average electric rate, which is $1,500. 00 kWh * 13 ¢/kWh.
Can you pay Akron utilities online?
Online payment is available 24 hours a day, 7 days a week. Pay online by MasterCard ,Visa, American Express, Discover Card, Visa or MasterCard backed debit card, or electronic check though a secure payment service provided by Official Payments Corporation by clicking here.
How do I pay my electric bill in North Carolina?
To make a payment over the phone, please call 866-366-4357. Please have your account number ready. Residential customers: $1. 65 per transaction (up to $1,000 per transaction). Non-residential customers: $14. 95 per transaction (up to $15,000 per transaction).
How do I pay my water bill in Concord NH?
You can pay your bills at either City Hall, located at 41 Green Street, or Concord General Services, located at 311 North State Street. Pay water and sewer utility bills over the phone by calling 1-888-312-1873. Payments can be made by credit or debit card. A nominal convenience fee will apply. Send checks to City of Concord, PO Box 9622, Manchester, NH 03108-9622.
Where do I send utility payments to Concord MA?
When searching under Town of Concord within your bank’s Internet banking setup, you may find a listing for “Concord Municipal Utilities” which is strictly for utility payments. Concord Municipal Utilities (Electric, Water, Sewer or Broadband) payments should be sent to the following address: Town of Concord, PO Box 590, Concord MA 01742.
How do I send a payment to the town of Concord?
Payments are not sent to the same mailing address or processed in the same manner. For payment of your Personal Property taxes, you will need to set up the Town of Concord under Other Company selection. Town of Concord (real estate, motor vehicle excise, etc. ) payments should be sent to: Town of Concord, PO Box 535, Concord MA 01742.
How do I report a problem in Concord?
The City of Concord has partnered with SeeClickFix to launch a new reporting system. Send us a message through our website if you have a problem with water, a pothole, missed trash collection, illegal dumping, graffiti, a damaged street sign, parking, snow plowing, or anything else.
What happens if I don’t pay my utility bill?
This may result in late fees added to your utility bill or disconnection of your electric or water service due to nonpayment. To sign up for eBilling enter your account number and PIN below. If you have not signed up previously please select “Sign up now”. You will need a copy of your billing statement.
