Streamline Bill Payment with Public Works & Utilities in Wichita, KS

Paying bills can be a tedious task, but it doesn’t have to be with the City of Wichita’s Public Works & Utilities online payment options The department makes it easy for Wichita residents to view bills, check usage, and pay online 24/7 Read on to learn how you can simplify bill payment and better manage your Public Works & Utilities account.

Overview of Public Works & Utilities in Wichita

Public Works & Utilities handles water, sewer, stormwater, and trash services for the City of Wichita. This includes operating water treatment plants, maintaining the pipe distribution system, sewage collection and treatment, landfill operations, and curbside trash and recycling collection.

Public Works serves more than 111,000 people with water and 96,000 people with sewers. The department works hard to give residents and businesses reliable services and quick customer service.

As part of that commitment, Public Works offers easy ways for customers to pay their bills and manage their accounts online. Let’s take a look at what those options are.

Online Account Access

Sign up for an online account with Public Works as the first step. This provides 24/7 access to account details and self-service options.

To register, you’ll need your 12-digit account number and an email address. The system will email a temporary password to log in and complete the registration process.

Once you’re signed up, you can see your balance, current charges, and billing and payment history. It also saves payment methods so that you can quickly pay your bills in the future.

Online account access enables paperless billing, payment reminders, high usage alerts, and service address changes. You’re in full control of notifications and account details.

Flexible Payment Methods

With an online account, paying your Public Works & Utilities bill takes just a few clicks. But you also have choices on how and when to pay:

• Online – Pay by credit/debit card or eCheck through the self-service portal.

• Phone – Call the payment line at 316-265-1300 and pay using the automated system.

• Mail – Send a check or money order to the address printed on your bill. Allow 5-7 days for processing.

• In Person – Visit the Public Works & Utilities office at 455 N. Main Street, Wichita, KS 67202.

• Drop Box – Place your payment in the drive-up drop box at 455 N. Main Street.

• AutoPay – Set up recurring payments from your bank account or credit/debit card.

The online portal also allows you to extend due dates, view previous statements, and update payment methods. Everything can be managed remotely in just a few minutes per month.

Usage Tracking and Alerts

Online accounts include usage tracking graphs so you can monitor water consumption over time. This helps detect leaks or changes in usage.

You can also set custom alerts for exceeding monthly water allowances or hitting a specified dollar amount. Receive notifications by email, text, or push alert on your account.

Quick access to usage data and alerts enables customers to better understand home water use and catch issues early.

Assistance Programs

For those struggling to pay their utility bills, Public Works & Utilities provides assistance programs and flexible payment plans.

The primary program is H2O Help, which offers a discount based on income qualifications. Senior citizens and military veterans may also receive credits on their bills.

If you cannot pay the full balance due, you can set up a payment arrangement online or by calling the department. This spreads payments over multiple months interest-free. Just be sure to pay the current month’s bill in addition to the installments.

Managing Sewer Charges

Sewer rates are based on your water consumption during November through March. This captures usage when less water goes towards lawn irrigation.

If you used significantly more water during these winter months for a specific reason, you can request an adjustment to your sewer charges. Reasons may include:

• Filling a pool
• Leaks that have been fixed
• Watering new grass or plants

To request an adjustment, fill out the form online and provide evidence such as pool receipts or leak repair invoices.

Reliable Service for Wichita

As the public utility provider for Wichita, dependable water, sewer, and trash services are a top priority. Investments in infrastructure and operations ensure high-quality service for residents.

But Public Works & Utilities also recognizes the importance of customer experience. The online account tools offer convenience, transparency, and control over your account.

Simplifying payments, tracking usage, customizing notifications, and leveraging assistance programs – it’s all possible through the self-service options. Better managing your utility bills has never been easier than with Public Works & Utilities Wichita.