Everyone who lives or works in Lafayette, Indiana, has to pay their water bill every month. The city’s Utility Billing Office handles water bills and offers a number of easy ways to pay. You can easily keep your water services running smoothly if you know how to read your bill and the different ways to pay it.
Receiving and Reading Your Water Bill
The Utility Billing Office issues over 375,000 water bills per year to its 29,000+ customers. Residential customers receive bills monthly, while commercial accounts are billed bi-monthly.
It’s important to carefully read your water bill when you get it. Here are some key sections to look for:
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Account information: Your account number, billing date, amount due, and due date are shown at the top. Make sure all of these details are correct.
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Consumption history: This chart shows your water usage in gallons for the last 12 months so you can identify any spikes or drops.
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Current charges: This list shows how much you are being charged for water, sewer, stormwater, and any other fees.
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Message center: Important notifications from the utility are printed here, such as rate changes, service disruptions, or account issues.
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Payment stub The bottom section contains your payment details Detach and mail this part with your payment
If you ever have trouble understanding your bill, the Utility Billing Office’s website has a helpful guide for reading it correctly.
Payment Options
The Utility Billing Office offers several convenient payment options to fit your needs:
Pay Online
The fastest way to pay is through the Utility Billing Office website. You can make one-time payments or set up recurring automatic payments. Registration is required the first time you use the online portal.
Pay By Phone
Call the payment line at 833-252-1659 and follow the prompts to pay with your credit/debit card. Have your account number ready.
Pay by Mail
Detach the payment stub from your bill and mail it with a check or money order to the address printed on your statement. Allow 3-5 days for processing.
Pay in Person
Bring your payment to the Utility Billing Office at 20 N 6th Street during business hours. A 24-hour drop box is also available outside the building.
Automatic Bank Draft
Authorize the utility to automatically withdraw funds from your bank account each month to pay your bill. Sign up online or submit a form and voided check.
Budget Billing
This program averages your payments over 12 months to even out seasonal highs and lows in your water usage. Call the Utility Billing Office to enroll.
Emergency Rental Assistance
Qualified low-income households can receive help paying past-due water bills through this state program. Visit their website to apply.
When to Pay Your Bill
Water bills are due 15 days after the billing date printed on your statement. A 10% penalty is added to balances not paid after the due date.
If your payment is late, it’s important to pay the outstanding balance as soon as possible to avoid additional penalties or service disruption. The Utility Billing Office will assess a $24 reconnection fee if your water is shut off.
Sign up for email bill reminders through the Utility Billing Office website to help avoid missing a payment. Monitoring your monthly water usage can also help you anticipate charges and budget accordingly.
Getting Help with Your Water Bill
If you’re struggling to keep up with your water payments, contact the Utility Billing Office right away. They can often make payment arrangements or connect you with assistance programs.
Here are some resources in Lafayette for water bill help:
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City of Lafayette Payment Plans – Set up a customized payment schedule for past-due balances.
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LifeEssentials Utility Assistance – Provides aid paying water/sewer bills for qualified applicants.
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Salvation Army – Offers limited emergency utility bill funding.
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St. Vincent de Paul – May cover water bills on occasion for households in need.
The Utility Billing Office also has brochures on water conservation tips that can help lower your monthly usage and bills. Simple fixes like fixing leaks or installing low-flow fixtures go a long way.
Paying your water bill on time is an important responsibility. Fortunately, Lafayette’s Utility Billing Office offers a range of payment options and assistance programs to make it easier. By budgeting carefully, monitoring your usage, and utilizing available resources, you can keep your account in good standing.
5 ways to pay your utility bill
- You can now pay online by logging in to your utility account or making a new one. In your online account, you can set up Auto Pay with a debit or credit card.
- Fill out the Bank Draft form and send it back to the Finance Department with a voided check to set up Auto Pay with your checking or savings account. Auto Pay Form – Checking/Savings Account (PDF).
- Call our Finance Department at 303-665-5588 Opt. 1 to pay by debit or credit card .
- You can pay your water bill by putting it in the box outside of City Hall.
- Mail your payment to P.O. Box 250, Lafayette, CO 80026
Purchasing or selling a home
- If you are buying or selling a home that gets utility services from the City of Lafayette, the title company will get in touch with us to move the services from the seller to the buyer. You can call us at 303-665-5588 to make sure the title company has finished the transfer and that the services listed on your City of Lafayette utility bill are correct.
- The Title Company Final Request Form (PDF) can be used by title companies to ask for a final and a transfer. Send a copy of this form by email when all the fields are filled out. We might get in touch with you if we have more questions about the transfer. If you are having trouble sending in your form, please email utilitybill@lafayetteco gov. If the closing date changes, please email us right away and then send the Title Company Final Request Form again with the correct information. If there is a post-occupancy agreement, please include it in the email you send us with the form filled out.
Help Paying Your Water Bill Campaign
FAQ
Where do I pay my water bill in Laurel Mississippi?
Our water bill drop box is on the side of City Hall that faces Yates Avenue. You can also pay in person at City Hall, or you can mail your payment to us. You can also pay online from this website.
What is the phone number for Lafayette Utilities?
Pay by Phone: LUS customers can call 337-291-8280 or 1-800-935-2587 (from outside Lafayette) to make payments or get help from customer service reps.
How do I pay my water bill in California?
You can pay your Cal Water bill over the phone by calling (888) 598-9824 (toll-free). You can use a bank account, a Visa (credit or debit), MasterCard (credit or debit), or Discover card.
