Paying your water bill in Valdosta is easy with multiple convenient payment options The City of Valdosta offers online, phone, and in-person payment methods to fit any schedule or preference This article will explain the different ways Valdosta residents and businesses can pay their utility bills.
Online Payment
The fastest and most convenient way to pay your Valdosta water bill is online through the City’s website. To pay online, go to https://www.municipalonlinepayments.com/valdostaga/utilities and either create an account or make a one-time payment as a guest.
To make an account, you’ll need your account number and an email address. The benefits of creating an account include:
- View payment history
- Access invoices
- Set up AutoPay to have your bill paid automatically each month
- Store payment methods for faster checkout
Once logged in, you can make a one-time payment or set up recurring payments. Accepted payment methods include Visa MasterCard, Discover, American Express, and e-checks. Payments post to your account immediately.
Phone Payment
You can pay your water bill over the phone by calling (229) 259-3530 and talking to the City of Valdosta’s Utility Billing Department. You will need to give your account number and billing address. Visa, MasterCard, Discover, American Express, and e-checks can all be used to pay.
Phone payments can be made 24/7 using the Utility Billing automated phone system. If you need to speak with a customer service representative, call during normal business hours Monday through Friday.
In-Person Payment
Pay your water bill in-person at Valdosta City Hall located at 216 E Central Ave, Valdosta, GA 31601. City Hall is open Monday through Friday from 8:00 AM to 5:00 PM.
When paying in-person, you can pay with cash, check, money order, or credit/debit card. You’ll need to provide your account number or billing address. Make checks and money orders payable to City of Valdosta.
If you want to get your water service back on the same day, you must pay in person by 4:00 PM Monday through Thursday or 11:00 AM on Friday.
Payment Kiosks
For added convenience, the City of Valdosta has payment kiosks located at:
- Valdosta City Hall
- Mathis City Auditorium
- Valdosta Fire Station #1
- Valdosta Fire Station #3
Kiosks accept credit/debit cards and e-checks. They are available 24/7 for easy bill payment on your schedule.
Cash Payments
In addition to City Hall, cash payments can also be made at the following locations:
- Super Foods – 1204 N St. Augustine Rd
- Harvey’s – 3610 Bemiss Rd
- Publix – 1605 Gornto Rd
- Ameris Bank – 1102 N St. Augustine Rd
Be sure to reference your Valdosta utility account number when making a cash payment. Cash payments made at these locations take 1-2 business days to post to your account.
AutoPay
For the most hassle-free payment option, enroll in AutoPay through the online payment portal. With AutoPay, your water bill is automatically paid each month on the due date using your default payment method.
AutoPay helps avoid late fees and service interruptions. You’ll still receive a monthly bill for your records. AutoPay can be cancelled anytime through the online portal.
Late Payments and Disconnection
Water bills in Valdosta are due on the first of each month. A 10% late fee is applied to past due balances. If your account becomes 60 days past due, your water service may be disconnected.
You must pay the full past-due amount plus a $50 reconnection fee before you can get service again. Service is restored within 24 hours of payment receipt.
Payment Assistance
If you’re having trouble paying your water bill, the City of Valdosta offers payment arrangements and assistance programs:
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Payment arrangements – Set up a monthly payment plan to pay past due balances over time while keeping service active.
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Low-Income Home Water Assistance Program (LIHWAP) – Provides bill payment assistance for qualifying low-income households.
Contact the Utility Billing Department at (229) 259-3530 to learn more about these programs.
Paying your Valdosta water bill is fast and simple through the available online, phone, or in-person options. Be sure to pay your bill by the monthly due date to avoid late fees or disruption of service. Reach out to the Utility Billing Department if you need help or have questions about your account.
Past Due Accounts, Nonpayment Disconnect, and/or Loss of Service
Customers who do not pay their water and sewer bills monthly will be disconnected. Payment must be received monthly by the due date. Should service be disconnected; balance in full is required along with an additional penalty fee. For closed accounts, due to non-payment, the account balance must be paid as well as a new deposit.
Disconnection of Utility Service
Our goal is to make your move to a new place outside of Valdosta as easy as possible. People who want to cancel their utility service must send a written notice with a forwarding address and the date they want to cancel. A Disconnect Form is available on this web site.
Temporary water service is available to realty companies and property managers only for a $25. 00 fee and is good for fourteen days.
Utilities Payments
How do I contact Valdosta City Water customer service?
If you are a new customer, please view NEW WATER CUSTOMER information. For delinquent Utility Accounts and to request same-day reconnect service or to speak with someone about your water bill, please contact the Customer Service Center at 229-259-3556 or at utilitybill@valdostacity. com.
How do I set up water service in Valdosta?
Most new homes in Valdosta will already have running water, but you’ll need to sign up for water service with the City Of Valdosta Water. Luckily, Valdosta has made it pretty simple with the following online form. Starting service generally takes just two business days. Click here to fill out a Start Service Form.
How do I stop water service in Valdosta?
Click here to fill out a Start Service Form. If you’re leaving Valdosta, you need to cancel your water service with City Of Valdosta Water so they don’t keep billing you. Simply fill out the following online form. Stopping service normally takes just two business days. Click here to fill out a Stop Service Form.
Does Valdosta have a water quality report?
Under the authority of the Safe Drinking Water Act, the EPA requires Valdosta Water & Sewerage Department to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.
Is utilities online or phone payment available?
Please be aware that from June 17, 2022, at 5 p.m., you will no longer be able to pay your bills online or over the phone. m. through June 21, 2022 at 8:00 a. m. Frequent items you may need to pay the county for.
