Paying your utility bill on time every month is an important part of being a responsible homeowner or renter. For customers of Knoxville Utilities Board (KUB), there are several convenient payment options to choose from. In this article, we’ll walk through the various ways you can pay your KUB bill, including online, by phone, by mail, and in person.
Online Payment Options
Paying your KUB bill online is one of the easiest and most convenient methods, KUB offers two online payment options
AutoPay
With AutoPay, you can set up automatic monthly bank draft payments directly from your checking or savings account. This ensures your payment will always be on time without you having to remember to make the payment manually Enrolling in AutoPay is free and can be done through your online KUB account
Online Bill Pay
Online bill pay at KUB lets you make one-time payments as well. Just go to your KUB account and enter the information for the payment. The payment will be added right away to your account. This option is free and more secure than mailing checks.
Pay By Phone
In addition to online payments KUB offers a few different options for paying your bill over the phone
KUB’s Automated Phone Payment System
You can call KUB’s automated phone payment line at 865-524-2911 and follow the prompts to make a payment 24/7. Be sure to have your KUB account number handy when you call.
Speaking With a Customer Service Agent
If you’d rather talk to a real person about making a payment, KUB customer service is open Monday through Friday from 7 a.m. to 6 p.m. by calling 865-524-2911.
Pay By Mail
To pay your KUB bill by mail, simply send your check or money order (payable to Knoxville Utilities Board) to:
Knoxville Utilities Board
P.O. Box 59029
Knoxville, TN 37950-9017
On the check or money order, make sure to write down your KUB account number. Money sent to you by mail will show up in your account in 5 to 7 business days.
Pay In Person
You also have various options for paying your KUB bill in person:
KUB Customer Service Centers
KUB has customer service centers located throughout Knoxville where you can pay your bill in person. Centers are open Monday-Friday, 8AM-5PM.
Third-Party Payment Locations
KUB works with PaySite and stores in the area, like Walmart and Kmart, to let people pay in person. At these places, there is a $2 fee for processing payments, and payments are posted right away. KUB’s payment location map shows the nearest in-person payment locations.
KUB Gift Cards
You can purchase KUB gift cards at KUB’s customer service centers to make payments on behalf of someone else in need. This allows you to help a friend, family member, or neighbor pay their utility bill.
Other Payment Tips
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Always include your complete KUB account number on any checks or money orders to ensure quick processing of your payment.
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If making an online payment, be sure to log into the official KUB website at kub.org. Do not click links in suspicious emails asking you to pay your bill.
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You can set up text or email reminders through your online KUB account so you never forget about an upcoming bill.
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If you need assistance paying your bill, KUB offers programs like Project Help and Round It Up that provide bill payment assistance and weatherization services for those in need.
Paying your utility bill doesn’t have to be a hassle. With KUB’s variety of payment options, choosing the right method for you makes paying your bill quick, easy, and secure. Have any other questions on where and how to pay your KUB bill? KUB’s customer service team is available to help at 865-524-2911.
New KUB app speeds up bill paying process
FAQ
Where can I pay my Jefferson Electric bill?
We also accept Visa, Mastercard, American Express, Discover, and E-Checks. We are now working with more than 50,000 stores across the country, such as Dollar General, CVS, Speedway, 7-Eleven, and Family Dollar, to make paying your utility bill even easier for our members.
Can you pay a GA power bill at Walmart?
We’ve added more than 4,000 Authorized Payment Locations, which means you can pay your electric bill at Kroger, Walmart, Dollar General, and many other stores.
Where can I pay my Southern California Edison bill?
You can make cash, check, or money order payments in person at any APA in our territory. ** APAs have some great advantages — they are usually open longer hours, including evenings, take all types of SCE payments (for monthly bill, deposits, and reconnections), and may take payments for other utility bills.
How do I make a Kub payment?
Pay by phone using KUB’s automated system. Call 865-524-2911 and follow the prompts to make a payment. Please have your KUB account number available. We have partnered with PaySite and local retailers to allow you to pay in person in the Greater Knoxville area. Our payment location map will help you find your nearest location.
Can I pay my Kub bill in person?
In-Person Customer Service Options KUB provides options to pay your KUB bill in person or speak with a customer service representative at a Customer Service Center. View in-person locations here.
How do I buy a Kub gift card?
DONATE NOW Visit a KUB Customer Service Center to purchase a KUB gift card for someone in need. Round your bill up to the next dollar to support weatherization for low-income households. Paperless Billing is a safe and convenient way to receive and pay your bill electronically.
How do I contact Kub?
24-Hour Emergency Service: 865-524-2911 or 1-800-250-8068 Call any time to report leaks, outages, or other emergencies. When the automated voice recording begins: 24-Hour Account Management Services KUB’s automated phone system provides 24-hour access to your account balance, payment options, and final notice due date extension.
Who pays the administrative costs of Kub & CAC?
All administrative costs are paid by KUB and CAC. One hundred percent of all funds collected go directly to help people with their heating bills. The social safety net of our community; helping low-income families pay their bills by offering programs like LIHEAP, LIHWAP, and Project Help emergency energy assistance
Will Kub call or text me threatening to disconnect my service?
We will not call or text you threatening to disconnect your service and demand payment via MoneyPaks, Green Dot Cards, Money Grams, or other prepaid credit cards. If there are questions about your account status or if you feel you are the target of a scam, call KUB at 865-524-2911.
