The Easiest Ways to Pay Your PNM Bill Over the Phone

It’s necessary to pay your PNM electricity bill every month, but it doesn’t have to be a pain. PNM gives you a number of easy and convenient ways to pay your bill by phone. Keep reading to find out the fastest and simplest steps.

An Overview of PNM Bill Pay Options

Before diving into the phone payment methods let’s do a quick rundown of all the ways you can pay your PNM bill

• Online — Most people find it easiest to pay online at PNMcom/pay. You can make quick one-time payments or set up automatic payments to happen on a regular basis.

• By phone: The automated PNM pay-by-phone line can be reached at 1-844-PNM-PYMT (1-844-766-7968). You should choose this if you’d rather talk to someone or don’t want to mess around with websites.

• You can send your payment by mail to PO Box 27900, Albuquerque, NM 87125-7900. This is PNM’s payment processing center. Allow 5-7 business days for your mailed payment to process.

• In person – Visit an authorized PNM payment location to pay your bill in person with cash, check, or money order.

• By text – Text ‘PAY’ to 1-844-766-7968 to pay your bill via text message.

Now let’s explore the phone payment options in more detail.

Call 1-844-PNM-PYMT to Pay by Phone

The easiest way to pay your PNM bill over the phone is to call 1-844-PNM-PYMT (1-844-766-7968). This automated pay-by-phone system is available 24/7 and walk you through the entire payment process.

When you call, you’ll need to have your PNM account number handy. You can find it printed near the top of your monthly PNM bill.

After entering your account number, you’ll be prompted to choose whether you want to make a one-time payment or set up recurring payments.

For one-time payments, you can pay by debit card, credit card, or electronic check. Visa, MasterCard, Discover, and American Express cards are accepted. A $2.00 convenience fee applies to credit and debit card payments.

To pay by electronic check, you’ll need to provide your bank routing and account numbers. Confirming your payment details helps ensure your payment gets applied properly.

Once you enter your payment info, your payment will be processed immediately. You’ll receive a confirmation number at the end of the call to keep for your records.

If you choose to enroll in recurring payments, you can select your preferred payment method and frequency. The available frequencies are monthly, bi-weekly, or weekly. Recurring payments help take the effort out of remembering to pay your bill every month.

The automated pay-by-phone system provides prompts and instructions in both English and Spanish. Using the keypad on your phone, you can repeat or back up steps at any time. The system is user-friendly and intuitive for quick, stress-free bill payment.

Pay by Texting “PAY” to 1-844-766-7968

In addition to the automated phone line, PNM offers a pay-by-text option. You can make quick one-time bill payments by texting “PAY” to 1-844-766-7968.

After texting PAY, you’ll receive text message prompts to enter your 16-digit account number and payment amount. You can pay by debit card, credit card, or electronic check.

Text payments are limited to a maximum of $1,000 per transaction. You’ll receive payment confirmation via text message.

Paying by text takes only a minute or two. It’s super fast and convenient for on-the-go bill payment.

Speak to a Live Agent for Personalized Support

If you have questions or need help navigating the phone payment system, PNM’s customer service agents are available 24/7 to assist you.

To speak with an agent, call PNM Customer Service at 1-888-DIAL-PNM (1-888-342-5766). Let the automated system know you need to talk to an agent about paying your bill.

PNM representatives can walk you through the phone pay process step-by-step. They can also help with:

• Answering billing questions
• Resolving payment issues
• Discussing payment plan options
• Reviewing energy usage and charges
• Providing account details
• Updating your contact information

The knowledgeable support team aims to provide prompt, personalized support. Don’t hesitate to call if you have any questions or concerns about paying your PNM bill.

Use Speed Dial to Simplify Repeat Payments

If you plan to pay your PNM bill over the phone regularly, speed dial can save you time.

On your home landline phone, program 1-844-PNM-PYMT as a speed dial number. Then you’ll only have to push one or two buttons to dial each month.

For cell phones, create a contact named “PNM Bill Pay” and save 1-844-PNM-PYMT as the number. Add this PNM contact to your favorites so it’s readily available in one tap.

With speed dial set up, paying your monthly PNM bill takes less than a minute. It makes repeat phone payments quick and seamless.

Schedule Reminder Alerts to Avoid Late Fees

It’s easy to forget due dates when you’ve got a busy schedule. To avoid late fees, set calendar reminders on your phone to pay your PNM bill each month.

Choose a reminder date shortly before your actual due date. For example, set a reminder for the 20th of each month if your bill is due on the 25th.

Get in the habit of paying as soon as your reminder pops up to keep your account in good standing. Late fees can add up, so this simple system helps ensure your payment arrives on time every month.

Sign Up for Account Alerts to Stay Informed

For additional reminders, enroll in PNM’s account alert service. You can select text or email alerts to receive notifications about:

• Payment confirmations
• Due date reminders
• Past due notices
• Outages in your area
• Usage thresholds being exceeded

Customize the types of alerts you want and when you receive them. Alerts provide an extra layer of awareness to avoid surprises on your bill.

Compare Payment Fees to Minimize Costs

When paying by phone, compare the fees associated with different payment methods to choose the most cost-effective option based on your needs.

• Electronic checks are free to use. This is the lowest-cost choice.

• Debit and credit cards incur a $2.00 convenience fee per transaction.

• Over the phone with an agent, there is no fee for electronic checks or debit cards. Credit cards still have the $2.00 fee.

• By text, there is a $1.00 flat fee regardless of payment method.

If you routinely pay late and incur late fees, the convenience fees are worth it to ensure on-time payment. But if your bill is fairly consistent, free electronic checks keep costs down. Evaluate the fees to determine the optimal payment method for your unique situation.

Manage Payments on the Go with the PNM App

For maximum convenience, use the PNM App to manage payments and account services from anywhere. You can:

• Pay your bill immediately or schedule future payments
• View payment history
• Check your account balance
• Monitor energy use
• Report outages
• And more!

The app’s intuitive interface makes it simple to pay in seconds. Receive push notifications for payment receipts and bill reminders. With all of your account tools at your fingertips, it couldn’t be easier to stay on top of your PNM bill.

Let PNM Autopay Take Over Payments

For the ultimate in convenience, enroll in PNM Autopay to have your payment amount automatically deducted each month. This ensures your bill always gets paid on time without you having to lift a finger.

With Autopay, you’ll still receive a monthly bill detailing your charges. The bill will show the upcoming amount to be autopaid for your awareness.

On your bill’s due date, the funds are electronically transferred from your selected bank account or credit card. Avoid late fees and save time by letting PNM Autopay take care of payments for you.

In Summary

PNM offers multiple easy phone payment options to provide maximum flexibility:

• Call the automated pay-by-phone line at 1-844-PNM-PYMT

• Text “PAY” to 1-844-766-7968

• Speak with a PNM customer service agent

• Use speed dial for quicker repeat payments

• Get reminders to prevent late fees

• Sign up for account alerts

• Compare fees to minimize costs

• Manage payments via the PNM App

• Enroll in hassle-free PNM Autopay

With convenient payment choices available 24/7, you can pay your PNM bill anytime, anywhere that fits your schedule. Simplify the process even further by setting reminders and autopay to take payment off your plate. Paying your PNM bill takes just minutes when you use the phone payment method that works best for you.