Paying Your Ambetter Bill Over the Phone: A Quick and Easy Option

Paying your health insurance premiums on time each month is crucial for maintaining coverage. For Ambetter members, one convenient way to pay your bill is over the phone. Ambetter offers an interactive voice response (IVR) system as well as live representatives to assist you in making a payment by phone.

Overview of Paying Your Ambetter Bill By Phone

Ambetter makes it easy to pay your monthly premium quickly by phone Here’s an overview of how it works

• Call the dedicated Ambetter billing services line: Dial 1-877-687-1196 to reach the Ambetter billing services team (TTY users can call 1-800-735-2989). This number connects you directly to the billing services department for your state.

• Choose the IVR system or talk to a live agent When you call, you’ll have the option to use the automated IVR system to make your payment or speak to a representative who can assist you.

• Give information about your account: Whether you’re calling an agent or using the IVR, you’ll need to give them information about your account, like your member ID number, so they can access it.

• Make your payment: Finally, enter your payment information to finish the process and pay your Ambetter premium bill.

Paying by phone is one of the most popular options for Ambetter members because it’s so quick and easy. The entire process may only take a few minutes.

Benefits of Paying Your Ambetter Bill by Phone

There are many advantages to paying your health insurance premium over the phone:

• It’s fast – Making a payment through the IVR system is the quickest option. It only takes a few minutes to complete.

• It’s convenient – You can call to make a payment 24/7 without having to visit an office or create an online account.

• You can talk to a real person if you need to. Ambetter billing agents are available by phone if you’d rather talk to someone or need help.

• No fees – Ambetter does not charge any fees for paying by phone like some companies do.

• Payment confirmation – You’ll receive a confirmation number after paying by phone so you have a record of the transaction.

• One-time or recurring payments can be made over the phone. You can pay your bill or set up recurring payments.

Paying by phone offers an easy, hassle-free way for Ambetter members to pay their premiums. It’s as simple as making a quick call.

Step-By-Step Guide to Paying Your Ambetter Bill by Phone

Follow these steps to complete the process of paying your Ambetter health insurance premium over the phone:

1. Have your account information ready

Before you call, make sure you have your member ID number or other account details available to verify your identity.

2. Dial the Ambetter billing services number

Call 1-877-687-1196 to reach the automated IVR system or billing agents.

TTY users can call 1-800-735-2989.

3. Select your language preference

The IVR system will prompt you to choose English, Spanish or another language.

4. Choose the IVR system or an agent

Press 1 for the self-service IVR system or press 0 to speak with a billing services agent.

5. Provide your Ambetter member ID number

Enter your member ID number then press # to confirm when prompted.

6. Select the payment option

Press 1 if you’re paying for the current month’s premium. Press 2 if prepaying for a future month.

7. Provide payment details

For the IVR, enter your payment info on your phone keypad. For an agent, provide payment details verbally.

8. Get a confirmation number

You’ll receive a confirmation number when the payment is complete. Record this for your records.

9. Check your account

Login online to ensure the payment was applied properly. Contact Ambetter if you have any issues.

And that’s it! By following these steps, you can easily pay your Ambetter premium over the phone in just a few quick minutes.

Tips for Paying Your Ambetter Bill by Phone

Keep these tips in mind to ensure the process goes smoothly:

• Have your member ID card handy or know your member ID number.

• Call during non-peak times like early morning or late evening to reduce hold times.

• If using the IVR, have your payment information ready to enter into the automated system.

• Write down or print the confirmation number for your records.

• Double check your account to confirm the payment went through as expected.

• Contact Ambetter customer support if you have any issues with your payment.

Paying by phone is designed to be simple for Ambetter members. By having your information ready and following the steps, you can pay your premium quickly.

Paying Your First Ambetter Premium Payment By Phone

New Ambetter members will need to make their first premium payment by phone or online to activate their policy. Here are some tips for new members:

• Your first bill may come by mail first before you can pay online or by phone.

• Wait 7-10 days after enrolling to make your first payment. This allows time for Ambetter to fully process your enrollment and set up your account.

• Have your member ID and recent bill handy when you call to make your first payment.

• The full first month’s premium is due by the due date on your first bill to activate coverage.

Paying that initial first premium is important for getting your Ambetter policy up and running. Just be sure to give it enough time to process after you enroll.

Other Ways to Pay Your Ambetter Bill

In addition to phone payments, Ambetter offers members these other convenient payment options:

• Online – Set up one-time or recurring payments through your online member account.

• Mail – Send a check or money order to the payment address on your invoice.

• Auto pay – Enroll in auto pay through your online account to have payments automatically deducted from your bank account.

• In person – Take your bill to a MoneyGram location to pay in cash.

• Mobile app – Use the Ambetter mobile app to pay with your smartphone or tablet.

Having choices provides the flexibility to select the payment method that works best based on your needs each month.

Getting Help Paying Your Ambetter Bill

If you’re having trouble paying your Ambetter premiums due to financial hardship or job loss, contact a member services representative right away. There may be options available to help, such as:

• Changing to a lower-cost Ambetter plan
• Applying for premium subsidies if you qualify
• Enrolling in Premium Payment Program (PPP)
• Discussing extended payment arrangements

Don’t wait – call Member Services as soon as possible if you need help paying your bill so your coverage doesn’t lapse. Ambetter wants to keep you insured.

Pay Your Ambetter Bill by Phone to Stay Covered

Keeping up with monthly premiums is essential for maintaining active health insurance through Ambetter. Paying by phone is a fast, easy way for members to pay their bills on time every month. With the IVR system and helpful billing agents, you can settle your premium payment quickly and conveniently over the phone. Just follow the simple steps outlined here for a hassle-free experience paying your Ambetter bill by phone.