Paying your monthly electricity bill is an essential part of being an El Paso Electric customer. With several convenient payment methods El Paso Electric aims to make paying your bill quick and easy. In this article we’ll take a closer look at the various bill pay options offered by El Paso Electric and break down the pros and cons of each method.
Online Bill Pay
A lot of people pay their El Paso Electric bill online, either through their website or a mobile app. This lets you pay your bill safely 24 hours a day, seven days a week with a credit card, debit card, or electronic check.
Pros:
- Available anytime, anywhere with Internet access
- Fast and easy
- Can setup recurring/automatic payments
- Can view billing history and usage
Cons:
- Transaction fees may apply for credit/debit cards
- Need to remember log-in details
Online bill pay is ideal for tech-savvy customers who want the convenience of paying on their own schedule. It’s also easy to setup automatic recurring payments so you never miss a due date. The main downside is potentially paying extra transaction fees if using a credit or debit card.
Pay By Phone
In addition to online El Paso Electric offers a toll-free automated phone payment system. Call them anytime to pay your bill over the phone using a credit card debit card or checking account.
Pros:
- Available 24/7 by calling (800) 592-1634
- Speak with a live agent during business hours
- Good option if you don’t have Internet access
Cons:
- Possible transaction fees for credit/debit cards
- Automated system can be tedious
Paying by phone is helpful if you don’t have Internet access or prefer talking to a live person. However, the automated system can be slow and frustrating to navigate. And you’ll want to avoid extra transaction fees by using a checking account over credit/debit card.
Authorized Payment Locations
You can pay your El Paso Electric bill in person at over 300 authorized payment locations in El Paso, Las Cruces and surrounding areas. This includes grocery stores, check cashing locations and other retailers.
Pros:
- Large network of locations
- Pay with cash if needed
- Get payment receipt immediately
Cons:
- Limited business hours
- Must travel to payment location
The main advantage of in-person payment is the large network of authorized pay stations. You can find one nearby and pay with cash if needed. The drawback is having to travel to the location and work within their business hours.
By Mail
El Paso Electric lets people who don’t have access to the Internet or who don’t want to pay by phone mail their bills. You can use the remittance stub on your bill to mail them a check or money order.
Pros:
- Simple for those without technology access
- Can use remittance stub from bill
Cons:
- Delayed processing time
- Risk of lost/stolen mail
- Postage cost
Paying by mail is simple for those not comfortable with technology. However, it involvesdelayed processing, postage costs and risks like lost or stolen mail. Overall, it’s best as a last resort if you can’t pay online, by phone or in person.
Which Bill Pay Method is Best?
Now that you know about El Paso Electric’s main payment options, let’s go over the pros and cons of each:
- Online – Fast, convenient, automatic payments available. Possible card transaction fees.
- Phone – 24/7 availability by phone. Transaction fees may apply. Tedious automated system.
- In Person – Large network of pay locations. Limited hours. Travel required.
- Mail – Simple for those without technology. Delayed processing and risks.
For most customers, paying online through the El Paso Electric website or mobile app is the best overall option. It’s fast, secure, available anytime and lets you set up convenient recurring payments. Paying by phone or in person are good alternatives, but involve more hassle. Mailing in payment is best reserved as a last option if needed.
No matter which method you choose, El Paso Electric aims to make paying your electricity bill as quick and seamless as possible. Be sure to check their website for the latest payment options and fees. And reach out to their customer service team if you have any questions or issues with paying your monthly bill.
Downloading your electric bill from El Paso Electric
FAQ
What is the phone number for BillMatrix El Paso Electric?
Pay by telephone with BillMatrix To make your El Paso Electric bill payments and/or security deposit payments over the phone, call toll-free 1-800-624-2142. Paying your El Paso Electric bill and/or your security deposit can be done online or by telephone.
What is BillMatrix bill pay?
BillMatrix® is an online payment service that lets you quickly and easily pay off a loan using a debit card or ACH from any bank. Make payments for: Consumer Installment Loans. Consumer Lines of Credit.
How do I get my El Paso Electric account number?
In the upper right corner of your El Paso Electric bill, you’ll find your customer account number. This identifies your account number in EPE’s records. Please use this number when requesting information about your account.
Why is my electric bill so high in El Paso, TX?
The rate changes based on EPE’s two billing seasons: Summer (May thru October) and Winter (November thru April). All Remaining: During the Summer season only, all energy use in excess of 600 kWh is billed at a higher rate than the first tier.
Does El Paso Electric pay a billmatrix fee?
The payments are processed by BillMatrix. There is a service fee of $2. 35 for all forms of payment made using this service. El Paso Electric does not receive any portion of the BillMatrix service fee. Payment information the following business day. Payments made on weekends and holidays or after 6 p. m. MT.
How much does billmatrix cost in El Paso?
The $2. 35 BillMatrix fee applies to phone payments as well. El Paso Electric works with a number of authorized payment centers across El Paso where you can pay your electric bill in person if that’s more convenient for you.
Will El Paso Electric close its payment centers?
El Paso Electric will close its payment centers. Here’s how to pay your bill LAS CRUCES – For El Paso Electric utility customers who rely on in-person payment centers in New Mexico and Texas to pay their bills, big changes are coming.
How do I pay a bill at El Paso Electric?
Online – Pay online by signing into the El Paso Electric – My Account Portal. You can also make a one-time payment as a guest online through the BillMatrix Website by electronic check, debit or credit card. Convenience fees apply. Mobile App – Make payments on your phone with the El Paso Electric App on iOS or Android.
How long does it take to pay El Paso Electric Bill?
Payments are typically posted to your El Paso Electric account within 1 business day. You can also set up a monthly bank draft to have your bill payment automatically deducted from your checking or savings account each month. This ensures your payment is made on time without any late fees.
Is El Paso Electric removing in-person payments?
Over the last two months, El Paso Electric has quietly begun nudging customers away from in-person payments and onto their online bill collection systems. According to EPE’s Regional Director for Governmental Affairs Eric Montgomery, the move is an attempt to eliminate in-person payments.
