How to Pay Your Water Bill in Mooresville, NC

All Mooresville, NC residents and businesses must pay their water bills every month. These payments help our town keep its water systems in good shape and keep providing clean drinking water. As someone who lives in Mooresville, I want to tell you how easy it is to pay your water bill.

The Town of Mooresville gives you a number of easy ways to pay your water bill. You can pay in person, over the phone, through an automatic bank draft, the mail, or an ATM. Here’s an overview of how each payment method works:

Pay Online

Online payment through the town is the easiest way to pay. Simply go to https //www. municipalonlinepayments. com/mooresvillenc and login or register for an account. The number on your monthly bill will tell you your account number and customer number.

You can use debit cards, electronic checks, Visa, MasterCard, Discover, and American Express on the online system. There are no fees to use this service. You can make one-time payments or set up recurring payments. It’s quick, simple, and safe—perfect for busy people in Mooresville!

Pay by Phone

Call 1-888-598-4076 to pay over the phone using a credit card, debit card, or checking account. This automated phone system is available 24/7 and charges no fees. Just have your account information ready when you call.

Automatic Bank Draft

For ultimate convenience, sign up for automatic bank draft right from your checking or savings account. On the payment due date each month, the amount will automatically be drafted from your specified bank account. There are no fees and it ensures you never forget a payment.

Complete the bank draft authorization form on the town’s website to enroll. This is a great option for residents who want one less bill to think about.

Pay by Mail

If you prefer, you can mail your payment to:

Town of Mooresville
PO Box 602113
Charlotte, NC 28260-2113

Be sure to allow 3-5 business days for mailed payments to reach the town and be processed. This is a fine option for residents who still like mailing bills the old-fashioned way.

Pay at a Kiosk

There is a self-service payment kiosk located in the parking lot of Mooresville Town Hall at 413 N. Main Street. The kiosk accepts cash, checks, and credit/debit cards. Just swipe your card or insert cash, then enter your account details to make a payment.

The kiosk is open 24 hours a day, so it’s great if you need to pay outside normal business hours. However, be aware that depositing cash carries some risk.

Pay In Person

You can visit Mooresville Town Hall at 413 N. Main Street to make a payment in person from 8:30 am to 5:00 pm on weekdays. They accept cash, check, money order, and credit/debit cards.

Paying in person gives you the chance to ask questions or get receipts right away. Just be sure to bring your bill with the account details.

When are Water Bills Due?

Water bills are issued monthly and are due 20 days after the billing date. Any account with an unpaid balance on the 25th of the month will be assessed a 5% late penalty.

If your account remains unpaid after the 10th of the following month, your water service may be disconnected. Make sure to pay on time to avoid late fees and disruption to your water service.

Avoid Disconnection – Payment Plan Options

If you are struggling to pay your water bill, contact the utility billing office right away. They can set up a payment plan to help avoid disconnection of your water service.

Some available options are:

• Deferred Payment Plan – Allows temporarily postponing payment with repayment over 3-6 months
• Percentage of Income Plan – Adjusts your bill to a percentage of your monthly household income
• Flat Rate Plan – Lets you pay a fixed amount each month based on your prior 12 months average bill

Payment plans provide flexibility while keeping your water flowing. But you must contact the town before your service can be disconnected to qualify.

What If I’m Disconnected?

If your water is disconnected for non-payment, you must pay the full past due amount plus a $50 reconnection fee. There is an additional $50 charge if the physical meter was removed.

Service will be restored on the same business day if payment is received by 4:00 pm. Otherwise, it will be turned back on the next business day. The Town of Mooresville is not responsible for any damages due to reconnection.

Avoid the hassle of disconnection by paying on time or promptly enrolling in a payment plan if you fall behind. Maintaining good payment history also means your security deposit can eventually be refunded.

Moving Out? Close Your Account

When moving out of a home or apartment in Mooresville, you must close your water account. Complete the Utility Service Termination form found on the town website or at Town Hall.

Provide at least 2 business days’ notice so your final bill can be prepared and service can be seamlessly transferred to the next tenant or homeowner.

Closing your account promptly also ensures you don’t keep getting billed for water you aren’t using!

New Service? Open an Account

New Mooresville residents must open a utility account to start water and sewer service. The quickest way is to complete the online application on the town’s website. You can also fill out a paper form in person at Town Hall.

A deposit will be required, typically ranging from a waiver up to $200 depending on your credit. Have your identification, lease or deed, and any other required documents ready.

Service generally begins 1-2 business days after an application is processed. Welcome to Mooresville!

We’ve Got You Covered

Our town is here to ensure dependable water service while making bill payment as simple as possible. Don’t hesitate to contact our utility billing department if you ever have any questions or concerns. When we all work together, Mooresville remains an affordable, desirable town we can proudly call home.