Paying Your Vectren Bill Over the Phone: A Simple and Convenient Option

Paying your monthly utility bills on time is an essential responsibility as a customer of Vectren, a major energy provider in Indiana and Ohio. While Vectren offers various ways to pay your gas, electric or combination bill one of the easiest options is to pay over the phone using their convenient automated payment system.

In this comprehensive guide, I’ll walk through the quick and easy process to pay your Vectren energy bill by phone. I’ll provide the exact steps, phone numbers to call, tips to avoid fees, and information on setting up recurring payments or getting bill assistance if needed.

Overview of Paying Vectren Bills by Phone

Here’s a quick rundown of how Vectren’s phone payment system works

• Customers can pay Vectren bills 24/7 by calling their toll-free automated phone system

• To pay by phone, all you have to do is call the billing number, follow the on-screen instructions to enter your account information, choose a payment amount and method, and finish the transaction.

• Payments made over the phone are processed immediately, preventing late fees as long as you pay by the due date.

Below I’ll outline the step-by-step process including Vectren phone numbers, tips for easy phone payments, setting up auto-pay, and getting bill assistance.

Steps to Pay Your Vectren Bill by Phone

Paying by phone only takes a few minutes. Follow these steps:

1. Find Your Vectren Account Number

To pay by phone, you’ll need your 10-digit Vectren account number. This is on your printed bill or when you log in to your online account.

2. Call the Vectren Bill Pay Phone Number

Call the billing number for your service state:

• Indiana Customers: 1-800-227-1376

• Ohio Customers: 1-800-227-1376

This connects you to the automated Vectren pay system.

3. Select “Make a Payment”

Press the number for “Make a Payment” when prompted.

4. Enter Your Vectren Account Number

Use your phone to enter your 10-digit account number.

5. Choose a Payment Method

Select whether you want to pay by:

• Credit/Debit Card

• Electronic Funds Transfer from a bank account

Follow the voice prompts to enter details.

6. Enter the Payment Amount

Specify the payment amount, whether full balance, partial, or any dollar amount.

7. Complete Payment

After you verify the information, the system will send you a confirmation email. Payment is immediately applied to your account.

Tips for Easy Phone Payments

Keep these tips in mind:

• Have your account number ready before calling. Don’t attempt to pay without it.

• Call 1 week before the due date to ensure on-time payment.

• You can pay any amount – full, partial, or specific dollars.

• Save payment method for easy recurring payments.

• Contact Vectren ASAP if unable to pay on time.

• Enroll in auto-pay to prevent missed payments.

Set Up Recurring Payments

For automatic bill payment, enroll in recurring payments by phone. This takes your Vectren bill out of a certain card or bank account every month on the due date.

To enroll:

• Choose card or bank account when prompted for payment method.

• Select “Yes” to save for future payments.

You can cancel or change recurring payments anytime. This prevents late fees from forgotten payments.

Avoid Late Fees and Disconnection

Paying by the due date is critical to avoid penalties like:

• Late Fees – 1.5% fee added to overdue bills.

• Disconnection – Shut off for bills 30+ days past due.

• Reconnect Fee – $70 to restore service after disconnection.

Paying on time, enrolling in auto-pay, and contacting Vectren about issues can prevent these outcomes.

Get Payment Assistance from Vectren

If struggling to pay on time, call Vectren immediately at 1-800-227-1376 to ask about assistance programs based on eligibility:

• Budget payment plans

• LIHEAP – Helps pay energy bills for low income

• Extended due dates or installment payments

2-1-1 can also connect you to supplemental local bill pay resources. Contact early to avoid service disruption.

Monitor Energy Use Through Your Vectren Account

Tracking your usage through your online Vectren account helps you budget and plan for bill payments. You can view usage graphs, compare bills, set alerts, and monitor daily usage.

Understanding your energy patterns allows you to predict bills better and identify savings opportunities. Monitor closely if attempting budget billing.

In Summary

Paying your Vectren bill by phone is a quick and easy process. Have your account number ready, call a week before the due date, and enroll in auto-pay to avoid late fees. Contact Vectren immediately if unable to pay on time. Consistently paying your bill by phone or any method ensures uninterrupted service.