It can be annoying to have to write checks, mail payments, and keep track of when things are due. It’s easy to pay your Kissimmee Utility Authority (KUA) bill online, though. If you are a KUA customer, you can pay your bill quickly and safely on the KUA website in a number of simple and easy ways.
Why Pay Online?
If you pay your KUA bill online instead of by mail or in person, you get many benefits, such as:
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It’s fast – Make a payment 24/7 in just a few clicks No need to wait for the mail or drive to an office
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It’s easy – KUA’s website is user-friendly with clear instructions. Setting up an account is simple.
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It’s secure – KUA protects your financial information with industry-standard encryption.
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It saves money—if you pay on time without mail delays, you won’t have to pay late fees. No checks or stamps required.
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You can go paperless – Reduce clutter and waste with emailed bills and paperless billing.
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You can review payment history – Your online account stores payment records for easy reference.
Payment Options on KUA’s Website
KUA offers three convenient ways to pay your utility bill through their website:
Pay Online
You can safely use a credit or debit card or an electronic check to pay on KUA’s website with the “Pay Online” option:
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Just login – Once your account is set up, login to access your account.
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Select Pay Now – Choose the Pay Now button next to your current bill amount.
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Enter payment info – Provide your payment details on KUA’s secure form.
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Get confirmation – Receive a confirmation email after the transaction is processed.
Pay by Phone
You can pay over the phone using KUA’s automated payment system:
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Call 407-933-9800 or toll free 877-582-7700.
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Follow the prompts to route your call to the payment line.
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Enter your 10-digit account number and follow instructions to make a card payment.
Pay at Amscot
Bring your KUA bill to any Amscot location to pay with cash:
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Present your KUA bill and payment at the counter.
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Get a receipt as proof of payment.
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Payments post to your account within 48 hours.
Other Bill Payment Options
If you prefer not to pay online, KUA offers these additional payment methods:
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Mail – Send check or money order payments to KUA’s mailing address:
Kissimmee Utility Authority
1701 W. Carroll Street
Kissimmee, FL 34741 -
In person – Visit KUA’s office during business hours to pay by cash, check, money order, or credit/debit card:
Monday-Friday from 8AM to 5PM
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Drop box – Place your payment in the drop box located in KUA’s parking lot.
Manage Your KUA Account Online
The KUA customer web portal allows you to do much more than just pay your bill. You can:
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Set up automatic monthly payments so your bill gets paid on time without any effort.
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Go paperless by opting out of mailed paper bills and accessing your statements online.
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Review your electricity usage and payment history.
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Request extensions for bill due dates if needed.
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Update your contact information and preferences.
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And more!
Signing Up is Easy
Don’t have a KUA web account yet? Signing up takes just a few minutes:
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Go to KUA’s website.
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Click “Customer Portal” at the top.
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Choose “New Users Click Here” to begin the registration process.
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Enter your KUA account number, name, and contact details.
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Create a username and password.
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Accept the terms and conditions.
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Start enjoying the benefits of paying your bill and managing your account online!
Get Payment Assistance if Needed
If you are having trouble paying your KUA bill, contact their customer service team to ask about possible payment assistance programs:
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Payment arrangements can provide flexible extended due dates.
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Balance forgiveness programs may be available for qualifying hardships.
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Energy assistance funds could help cover a portion of your bill.
KUA wants to help customers make paying for electricity as easy as possible. By paying your utility bill online and leveraging KUA’s website, you can simplify bill payment andaccount management. Sign up for a web account today to get started!
Home EV Charger Program
Our electric vehicle charging program allows EV owners the ability to conveniently charge their vehicles at home using KUA’s Home EV Charger.
Protect your appliances! Sign up for meter-based surge protection.
Text-based alert systems are available from KUA to let customers know when utility scams are happening in our service area. To sign up for the alerts, text SCAMALERT to 877-582-7700.
Take control of your energy bill by implementing simple energy conservation measures in your home or business. Our online and in-person energy assessments can provide you with energy-saving solutions. There are also several financial assistance programs available for customers.
KUA’s Good Neighbor Utility Assistance Fund is a voluntary customer contributory program that helps KUA customers experiencing financial difficulty pay their KUA utility bills in emergency situations.
Being good stewards of the environment means we care for the land, air, water, and wildlife in the community we serve. KUA protects these resources while meeting our customers’ demand for electric service.
Kevon McKinsey (Kissimmee Utility Authority)
FAQ
Who provides electricity in Kissimmee?
Who is Kua?
KYC User Agency (KUA) means Authentication User Agency that is eligible for the e-KYC service. Aadhaar e-KYC is used by KUA to run its services and connect to the CIDR through an e-KYC Service Agency (KSA).
How many customers does Kissimmee Utility Authority have?
KUA is the sixth largest utility in Florida. KUA’s 289 employees serve approximately 93,000 customers in Kissimmee and surrounding areas as of January 2024.
How much are utilities in Kissimmee?
On average, Kissimmee, FL residents spend about $304 per month on electricity. That adds up to $3,648 per year.
What is Kissimmee Utility Authority’s new customer portal?
For immediate release — July 21, 2022 KISSIMMEE — Kissimmee Utility Authority launched its new customer portal, my. kua. com, allowing customers to manage their KUA services through a comprehensive set of tools in a user-friendly dashboard.
Where can I make a utility payment in Kissimmee?
Payment Deposit Box – Customers can also use the payment deposit box 24-hours a day located at: 1701 W. Carroll St. in Kissimmee. To avoid interruption of service, do not use if payment is made close to, or after, the due date. Amscot – Utility payments can be made using cash at area Amscot locations.
How much does Kissimmee Utility Authority charge per kWh?
Customers of Kissimmee Utility Authority, on average, have an electricity bundled rate 13. 45 cents per kilowatt hour (¢/kWh). What is the phone number for Kissimmee Utility Authority? Kissimmee Utility Authority’s customer service phone number is (407) 933-7777.
How many megawatt hours does Kissimmee Utility Authority generate?
Kissimmee Utility Authority generates 351. 12 megawatt hours (or 0. 03% of their total generation) from the use of renewable fuel sources in their production facilities. Out of the 3529 power companies in the US, Kissimmee Utility Authority is the 228th biggest source of megawatt hours from nonrenewable fuels.
How much energy does Kissimmee Utility Authority lose?
The Florida average for energy loss is 5. 07% and the United States average is 2. 43%. This results in Kissimmee Utility Authority receiving a ranking of 19th best out of 51 companies in the state and 669th best out of 3529 providers in the United States.
