Paying your Pennymac mortgage bill by phone is a convenient option for many customers. Pennymac offers several phone numbers you can use to make bill payments or get account information 24/7.
Overview of Pennymac Bill Pay Options
Pennymac offers various ways to pay your mortgage bill, including
- Online
- Phone
- Mobile app
You can quickly make a payment without logging into your account when you pay by phone. You can call anytime, even outside normal business hours.
Below are the main Pennymac phone numbers to use for bill pay:
- 800-777-4001: Primary bill pay number with automated system
- 866-545-9070: Speak with a live agent about bill pay
- 844-917-3669: Discuss your loan with a Pennymac representative
The automated phone system and mobile app offer around-the-clock access. If you need to talk to someone, live agents are available Monday-Friday 5am-6pm PT and Saturday 7am-1pm PT.
How to Pay Your Pennymac Bill by Phone
Follow these simple steps to pay your mortgage by phone
1. Call 800-777-4001
This is the main Pennymac bill pay number. It connects you to an interactive voice response (IVR) system.
2. Enter Your Loan Number
The automated system will ask you to enter your 10-digit Pennymac loan number. This verifies you are an authorized user of the account.
3. Select the Payment Option
Press 1 on your phone to make a one-time mortgage payment. Press 2 for account information without making a payment.
4. Enter Your Payment Amount
After selecting the pay option, enter the amount you wish to pay. You can make a full or partial payment.
5. Provide Payment Method Details
The system will prompt you to enter details for the payment method on file, such as bank account or debit/credit card numbers.
6. Confirm Payment Details
Listen carefully to confirm the payment amount, account numbers, and date the funds will be withdrawn.
7. Get a Reference Number
Write down the confirmation or reference number that is given at the end. This shows your payment went through successfully.
The whole process takes about 5-10 minutes. Payments go into effect immediately or on the scheduled debit date.
Other Pennymac Bill Pay Phone Options
In addition to the main automated number, Pennymac offers other ways to pay your bill or get mortgage account help by phone:
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866-545-9070: Speak with a live representative about payments or enrollment in AutoPay automated recurring payments.
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844-917-3669: Contact Pennymac loan specialists regarding your mortgage account and documents.
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800-449-4642: For mortgage assistance programs and options if facing financial hardship.
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866-318-0208: To update hazard or flood insurance information.
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877-305-7645: Pennymac’s Homeowner Assistance team for mortgage relief help during disasters or COVID-19.
The Pennymac mobile app also allows mortgage payments on your smartphone anytime. Download it on your iOS or Android device to get started.
Tips for Paying Your Pennymac Bill by Phone
Follow these tips for a smooth phone payment experience:
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Have your loan number ready to enter into the automated system.
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Call from a quiet location so you can hear the prompts clearly.
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Use the keypad to select options – do not speak your responses.
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Have the account number for the payment method ready.
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Write down the confirmation number at the end.
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Check your account a few days later to confirm the payment went through.
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If you need help, ask to speak with a live agent.
Benefits of Paying Your Pennymac Bill by Phone
Paying your mortgage by phone offers these key benefits:
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24/7 access – Make payments anytime day or night.
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Fast payments – No need to log into your account, payments process immediately.
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Payment options – Use your bank account, credit/debit card or home equity account.
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Account information – Check your balance or payment due date in the automated system.
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Live help – Speak with a Pennymac agent during business hours if you need assistance.
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Payment confirmations – Get a reference number verifying your payment went through.
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Convenience – Make one-time or recurring payments from anywhere.
Pennymac customers can quickly and easily pay over the phone. To make a mortgage payment or check your account information, all you have to do is call the bill pay number.
Prefer to access account information by phone?
Call 800. 777. 4001 for our automated phone system, available 24 hours a day, 7 days a week. Get access to:
- Pay-by-Phone
- Payment and correspondence address information
- The loan balance, the last payment received, the next payment due date, and the amount of the next payment are all shown on the account.
- Tax and insurance information
- Year-end tax and insurance information
Send us a secure message from inside your online account or mobile app once you log in.
Contact our customer service team at (800) 777-4001
Monday – Friday: 5 a.m. to 6 p.m. PT
Saturday: 7 a.m. to 11 a.m. PT
Put your loan at your fingertips with an online account.
Log in or create an account to get 24/7 access online from any computer, tablet or smartphone. Your online account makes it simple to:
- Make a one-time payment
- Set up AutoPay
- Manage pending payments
- Go paperless and access statements
- View documents
- Track your loan activity
- Get eDisbursement refunds
- Check your current loan balance
- Calculate amortization
- Send us secure messages
- Manage escrow, tax and insurance payments
- Update your email address
- Update your mailing address
Pennymac Review: Pros and Cons of Mortgage Services
FAQ
How do I pay my Pennymac bill by phone?
Pay by Phone You can also speak with one of our Customer Service Representatives. Call us at (800) 777-4001.
Can I pay a mortgage over the phone?
Following instructions from a live person or an automated system will be given to you when you call the number. Always be prepared to provide your banking information and mortgage account number. Before you make the payment, you should ask the lender if there is an extra charge for this choice.
How late can I pay Pennymac?
Payments are considered late if they are not received by the due date on your Note. Most Notes require payments to be made on the first day of the month with a 15-day grace period before a late fee will be charged.
How do I make a PennyMac payment?
If Pennymac just took over your loan and you haven’t received a Pennymac payment coupon yet, send your payment to the address listed below. Use our automated phone system to make a One-Time Payment directly from your checking or savings account. You can also speak with one of our Customer Service Representatives.
How do I contact PennyMac?
mycoverageinfo.com/pennymac Speak with a representative: 866.318.0208 Send us your comments or questions. Note: Please send notice of error and information requests to the following address nearest to you. PLEASE DO NOT SEND PAYMENTS TO THESE ADDRESSES. (See “Loan payments” section above for payment address.)
How does PennyMac online payment work?
By utilizing the PennyMac online payment option (“ Online Payments ”), I authorize PennyMac to initiate a one-time electronic funds transfer (“ Transfer ”) from my checking or savings account (“ Funding Account ”), using the information I provide to PennyMac, for the purpose of making a mortgage loan payment on the date and in the amount I specify.
Who is PennyMac Loan Services?
PennyMac Loan Services, LLC provides home mortgage loans to borrowers and investors. The company offers various activities of loan administration, call center, and web-based customer service, and payment processing. PennyMac Loan Services serves customers in the State of California.
What payment options does PennyMac offer?
Pennymac offers a variety of quick, easy, and secure payment options to suit your needs. Watch the video to see what’s available. Pennymac AutoPay is a convenient, economical and efficient way to make your monthly mortgage payment. No checks, no stamps, no worry.
Can PennyMac cancel my online payments?
PennyMac also has the option in its sole discretion, to terminate my access to Online Payments if any Transfer is returned or reversed due to non-sufficient or insufficient funds, cancellation, stop-payment or any similar designation.
