Paying your water bill to the Tampa Water Department doesn’t have to be a hassle. With multiple payment options and ways to track your usage, you can easily stay on top of your payments. In this comprehensive guide, we’ll walk through everything you need to know about paying your Tampa water bill.
Overview of the Tampa Water Department
People and businesses in the city limits of Tampa, FL can get water from the Tampa Water Department. Over 300,000 people in an area of 118 square miles get clean drinking water from them.
The department operates a 120 million gallon per day surface water treatment plant that draws water from the Hillsborough River. They also maintain over 3000 miles of water mains, 25 water pumping stations, and 29 water storage tanks and reservoirs
Customers are billed monthly for their water usage The department offers multiple payment options to suit different needs and preferences.
Understanding Your Tampa Water Bill
Your monthly Tampa water bill contains important information about your account and water usage. Key sections include:
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Account information: This shows your account number, billing date, and service address.
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Readings from your meters: This shows your past and present readings for the billing period. This shows how much water you used.
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History of use: A graph shows the average amount of food you’ve eaten each day for the past 13 months. This helps you identify usage patterns.
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Charges: Lists the fees for water, sewer, trash, and other services. Taxes and fees are also listed.
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Payment stub: Detach this portion with your payment.
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Messages: Important notifications about your account or service.
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Usage graph: Visual graph of your monthly and daily consumption.
Closely reviewing your bill can help you understand your usage and make changes to reduce your costs if needed.
Ways to Pay Your Tampa Water Bill
The Tampa Water Department offers many options to pay your bill conveniently. Choose the payment method that best matches your needs:
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Online – Pay instantly on the department’s website using credit/debit card or electronic check. You can also setup recurring payments.
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By phone – Call the payment line anytime to pay with credit/debit card or electronic check.
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In person – Bring your payment stub to one of two walk-in customer service centers. You can pay with cash, check, or money order.
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By mail – Detach payment stub from bill and mail with check or money order. Allow 5-7 days for processing.
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Drop box – Place your payment in one of two secure drop boxes. One is a drive-thru location.
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Automatic bank draft – Setup recurring payments directly from your checking account.
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Third-party bill pay – Use your bank or third-party biller like doxo to pay on your behalf.
Choose the most convenient option for your needs. Online and phone payments allow fast and easy payments 24/7. Automatic and third-party payments help ensure your bill is paid on time each month.
Payment Assistance Programs
If you’re having trouble paying your water bill, the Tampa Water Department offers two assistance programs:
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Payment extensions – Get an additional 14 days to pay your bill and avoid late fees or disconnection. You can request extensions online or by phone.
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Payment plans – Set up a monthly payment plan to pay past due balances over time. Plans can range from 2 to 24 months. A downpayment is required.
Contact the department before your bill is past due to enroll in these programs. Low income customers may also qualify for discounted utility rates.
Tips for Reducing Your Water Bill
If your water bills seem high, there are things you can do to reduce your costs:
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Monitor your consumption with the usage graph on your bill and department’s online portal. Look for spikes that indicate leaks.
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Check your home for leaks and dripping faucets. Fixing leaks can significantly reduce usage.
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Replace old plumbing fixtures with water-efficient models.
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Adjust sprinkler timers and irrigation schedules to water only when necessary.
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Take shorter showers and turn water off when brushing teeth or shaving.
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Run full loads in washing machine and dishwasher.
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Check for rebates on water-saving devices like smart irrigation controllers.
With some adjustments, you may be able to cut your bill substantially. The department’s website also offers water conservation tips.
Enrolling for Electronic Billing
You can enroll to receive your Tampa water bill electronically by email. This allows fast delivery, avoids mail delays, and reduces paper waste.
To signup, register for an account on the department’s online portal. Once your account is created, you can opt-in to paperless billing.
You’ll receive an email when your new bill is ready to view. You can then pay, print, or download your PDF bill from the portal at any time.
Going paperless helps you efficiently manage your Tampa water account. Your payment options remain the same if you switch to e-bills.
Stay On Top of Your Payments
Paying your water bill doesn’t need to be a chore. The Tampa Water Department offers a variety of payment methods to choose from. Monitoring your usage closely can help you control costs. Reaching out for assistance when needed can help avoid service disruptions.
With multiple options for paying online, by phone, or by mail, paying your bill is quick and easy. Sign up for electronic billing to simplify your payments further. Take advantage of the available tools and resources to successfully manage your Tampa water account.
Pay online, in-person, by phone, or by mail New Process for Final Notices
Effective Oct. 1, 2024, Hillsborough County Water Resources will no longer hand-deliver final notices for unpaid bills to customers. Instead, customers will receive a final notice postcard through the U. S. Mail.
If payment is not made on time, your water service may be interrupted. To restore service, you must pay the full amount owed, including any service fees. Once payment is received, services will be restored on the next business day.
What you need to know to pay or view your bill online. You can also pay by phone, mail or in-person.
- If you got a bill for two months or a notice to stop service, please use our automated pay-by-phone or online service, which is available 24/7.
- If your account is shut down because you haven’t paid, services won’t be restored until the next business day after full payment is received.
- All payments made after the bill’s due date may need extra steps to be taken to collect them, which could lead to a review of the deposit increase.
- Do not pay water restriction violations online or by phone
- Use the envelope that comes with the ticket to pay for water restriction violations, or go to our Brandon Customer Service Center to pay in person.
- You can see your bill by logging into your online account. Your login ID is your account number. To make a password and set up a secure online access profile, we suggest that you read our User Help Guide. This will help you see or pay your water or wastewater bill more accurately and easily.
- Credit or debit cards (Visa, Master Card, Discover, and American Express) ACH one-time withdrawal
- Sign up for recurring autopay services
- Available 24/7
- Call (813) 307-1000
- Credit or debit cards (Visa, Master Card, Discover, and American Express) ACH one-time withdrawal
- Available 24/7
Brandon Customer Service Center – 332 N. Falkenburg Rd. in Tampa
- Monday through Friday, 8 AM to 5 PM
- Bill pay kiosk in the lobby
- Available 24/7
- Payment Drop Box
- Bill pay kiosk at the drive-up window
Jimmie B. Keel Library – 2902 W. Bearss Ave. in Tampa
- There is a bill pay kiosk in front of the building near where you drive up to return books.
South Shore Library – 15816 Beth Shields Way in Ruskin
Hillsborough County Center – 601 E. Kennedy Blvd in Tampa
Pay at any Florida Amscot location
- If you pay by 8 PM, the money will be in your account by 8 AM the next business day.
- Payment method:
- Cash
- After going through the “Pay in Person” centers above, the only places that are allowed to accept payments are Florida AMSCOT locations. When you drop off payments at any other location, they are not processed or posted to your account right away. This could cause payment posting delays and/or service interruptions.
Send payment to: Hillsborough County Water Resources Department P.O. Box 89637 Tampa, FL 33689
- Payment methods:
- Check
- Money order
- You can avoid late fees if you send it 5 to 10 days before the due date. This will give the processing time.
City of Tampa homeowners could see increase on utility bill
FAQ
How to pay the city of Tampa water bill?
Call the Utilities Call Center at (813) 274-8811 to pay by credit or debit card using our 24-hour phone system. Visa, MasterCard, American Express, and Discover are accepted with no convenience fee. When prompted to make a payment, press “1. ”.
What is the phone number for the Tampa water bill?
Request a payment extension or request a payment plan online at utilities. tampagov. net or contact our Utilities Call Center at (813) 274-8811, weekdays between 8 a. m. and 5 p. m. , to avoid an interruption of service for non-payment.
What bills can you pay at Amscot?
Pay your monthly bills at AmscotName Posting IntervalClassBroward County Water & Wastewater Services Next Business DayUtilityCapital One Auto Finance 1-3 Business DaysAuto LoanCarMax Auto Financing 1-3 Business DaysAuto LoanCenturyLink 1-3 Business DaysTV – Cable.
How do I get help with my water bill in Hillsborough County?
Hillsborough County Water Resources customers who have fallen behind on payments and need help bringing their account current should call (813) 272-6680 between 8 a. m. and 5 p. m. , Monday through Friday.
What services does Tampa Water Department provide?
Tampa Water Department provides water-related services to Tampa residents, including account access, bill viewing, payment options, and account updates through its Customer Self-Service system. A wastewater treatment plant in St. Petersburg, Florida, providing wastewater and reclaimed water services to the city.
How do I pay my water bill in Hillsborough County Florida?
Hillsborough County residents can pay their water bill online, by phone, or in person at various locations. Information about water and wastewater treatment services in unincorporated Hillsborough County, Florida. Information about payment plans for customers who are behind on their water and sewer bills.
How do I contact the Tampa Water Department?
For general correspondence to the Tampa Water Department, use the contact number 813-274-8811. Note: For specific topics, please use the appropriate link below. Except for reporting a water leak, in which case, do not create a request and call 813-274-8811 instead.
How do I send a payment to the Water Resources Department?
Send payment to:Hillsborough County Water Resources DepartmentP. O. Box 89637Tampa, FL 33689 Department: Water ResourcesEmail: pud-publicutilitiescustomerservice@hcfl. govPhone: (813) 307-1000 Was this page helpful?.
Can I register with a 7 digit city of Tampa utility account number?
Utility account numbers have changed to a new 7-digit format as of March 11, 2019. You may still register with your 11-digit City of Tampa Utility account number. When registering please do not input the leading zeros (0), the equal (=) sign and the number following the equal (=) sign. (Example: 0111111-001=1 will be 111111-001).
Does Tampa have water restrictions?
City of Tampa extends one-day-per-week watering restrictions year-round. You can find your designated watering day and additional water use restrictions at tampa. gov/WaterRestrictions. UTILITY BILL TOO HIGH? Unable to make a payment?.
