Simplifying Madison Water Utility Bill Payments

Paying your Madison water utility bill just got a whole lot easier. The City of Madison has introduced a new online payment portal that allows you to easily pay your water, sewer, stormwater, urban forestry, and other municipal services bills in one convenient place. This article will explain everything you need to know about the new Madison water utility bill pay system, including how to create an account, pay online, view billing history, and more.

Overview of Madison Water Utility Bills

The Madison Water Utility provides water service to over 250000 residents in Madison, WI and surrounding areas. Your water bill from the Madison Water Utility includes charges for

• Water usage and service fees (provided by the Madison Water Utility)
• Sewer service (provided by Madison Engineering department)
• Stormwater management (also Engineering)
• Urban forestry (Madison Streets department)
• Resource recovery and landfill fees (Engineering and Streets departments)

These charges are bundled together into one Madison Municipal Services bill for convenience. Bills are issued monthly and are due 21 days after the billing date.

Introducing the New Online Payment Portal

Historically, paying a Madison water bill required mailing a check, calling by phone, visiting an office in-person, or using a barebones online payment page.

The new Municipal Services online portal modernizes the process and provides more features for managing your Madison water utility account.

With the new payment portal, you can

• View current and past bills
• Make one-time payments
• Set up recurring auto-pay
• Receive bills electronically via email
• Receive notifications for high usage alerts
• Manage multiple accounts from one login
• Store payment methods for future use
• View billing and payment history

It’s quick, easy, convenient, and secure.

Step 1: Create an Online Account

To get started with the new Madison water bill pay system, you first need to create an online account. Here are the steps

1. Go to cityofmadisonwi.municipalonlinepayments.com and click “Sign In/Register”

2. Click “Register for a New Account”

3. Enter your account number and zip code. Your account number can be found on your paper bill.

4. Complete the registration form with your contact information.

5. Create a username and password.

6. Accept the terms and conditions.

7. Click “Register Account”.

That’s it! Your account will be created and you can immediately start using the portal.

Step 2: Add Your Water Account

Once your account is created, you need to add your water utility account so you can view bills and make payments.

1. After logging in, click “Add/Edit Accounts”.

2. Click “Add Account”.

3. Enter your 10-digit water account number and zip code.

4. Select the Madison Water Utility from the list.

5. Click “Submit”.

The account will be added and you can now view bills, pay bills, set up auto-pay, and manage notifications from within your online account dashboard.

Step 3: Pay Your Water Bill Online

Paying your bill through the new online payment portal couldn’t be easier. Just follow these steps:

1. Log into your account.

2. From the dashboard, click “Make Payment”.

3. Select the water account and billing period you want to pay.

4. Enter the payment amount.

5. Select a payment method. It is safe to save credit cards, debit cards, bank accounts, and more for later use.

6. Review the details and click “Continue”.

7. Accept the convenience fee for credit/debit card payments, if applicable.

8. Verify the payment details and click “Submit Payment”.

That’s all it takes to pay your Madison water bill online! The payment will be immediately processed and you’ll receive a confirmation email with details of the transaction. Payments made before 10:00 pm central time will be posted to your account the next business day.

Additional Features and Information

Beyond just making one-time payments, the Municipal Online Payments portal provides other useful features:

Auto-Pay: To avoid late fees, keep making payments from your bank account on the due date.

Paperless Billing – Reduce clutter by opting to receive bills electronically via email.

Account Management – View billing history and payment history. Update your contact information and payment methods.

Usage Alerts – Optional alerts let you know when your water usage exceeds a level you define so you can proactively monitor for leaks.

Multiple Accounts – Access multiple water accounts from the same online login.

Payment Options – Pay by credit/debit card, bank account (ACH), or electronic check at no fee. Cards have a 2.95% convenience fee.

Account Security – Your account and payment information are secure. The portal uses industry-standard encryption.

Customer Support – Experienced customer support is available by phone and email to assist with any questions.

Mobile Access – The payment portal is mobile-optimized allowing you to pay bills and manage your account from your smartphone.

Paying your Madison water utility bill is now simpler than ever thanks to the user-friendly Municipal Services online payment portal. Sign up for an account today to take control of your water account and billing.