Behavioural questions often pop up during interviews, and it’s important to be prepared for them. They are designed to encourage candidates to talk in detail rather than just give simple one-word or one-sentence answers revealing little about their job suitability. Behavioural questions are open questions – eliciting longer, more thoughtful responses – rather than closed…
They are designed to encourage candidates to talk in detail rather than just give simple one-word or one-sentence answers revealing little about their job suitability.
Behavioural questions are open questions – eliciting longer, more thoughtful responses – rather than closed questions, which allow the candidate to shut down further discussion.
The SHARE and STAR models can help you prepare to answer behavioural questions at your next health job interview.
The interview question might be “Can you tell me about a time you found an innovative solution to a tricky problem?”
Hindrance: The other receptionists wanted to keep the paper rosters because they weren’t confident using the computer.
Action taken: I consulted the practice manager, explained the problem and suggested extra computer training for all receptionists.
Results achieved: The new computerised system got underway, saving time and reducing frustration for both staff and patients.
Evaluation: Overall practice efficiency was improved, staff started using the computer for other work tasks and patients started recommending our practice to family and friends.
This simpler version of the SHARE model can be used if SHARE feels a little overwhelming.
It’s a good idea to map out answers to common behavioural questions using whichever model you’re most comfortable with.
The questions a company asks will depend on the qualities they are looking for within both the organisation and the role. Examples include:
With a little practice and these interview tips, you can be prepared for the most challenging health interview.
How to Answer “Behavior Based Interview Questions” – Interview Tip
The SHARE interview model is a powerful way to respond to questions in behavioral interviews, which some employers use to gauge your interpersonal skills, problem-solving abilities, how you function on a team and whether you are flexible. The acronym SHARE makes it easy to remember the guidelines for structuring your responses: Situation, Hindrance, Action, Results, Evaluate.
The interviewer might not tell you that you are about to participate in a behavioral interview, or he may embed behavior-based questions within a group of more traditional questions in a mixed-style interview. So, it’s important to recognize behavioral questions where the SHARE model will be effective. These questions typically ask you to tell a story about professional relationships, challenges or achievements from your past. The interviewer usually begins the question with a phrase like “Tell me about a situation where …” or “Describe how you handled…”
A retired federal senior executive currently working as a management consultant and communications expert, Mary Bauer has written and edited for senior U.S. government audiences, including the White House, since 1984. She holds a Master of Arts in French from George Mason University and a Bachelor of Arts in English, French and international relations from Aquinas College.
The SHARE model works best if you’ve thought through the examples beforehand. Look closely at the company’s website and the job advertisement to get more information about what the company does, and what it expects from the position. Next, place yourself in the position of the interviewer. Identify the qualities you would want in a person applying for this position, then think about past situations where you demonstrated these qualities.
Practice telling these stories using the SHARE formula so that it becomes natural and nearly automatic to you. If possible, practice with a friend or family member who will give you honest feedback. Career website Indeed even suggests recording a practice interview with your smart phone so you can take note of your body language. Rehearsing for your interview will help you look and sound more natural.
Hindrance: The other receptionists wanted to keep the paper rosters because they weren’t confident using the computer.
They are designed to encourage candidates to talk in detail rather than just give simple one-word or one-sentence answers revealing little about their job suitability.
Action taken: I consulted the practice manager, explained the problem and suggested extra computer training for all receptionists.
Evaluation: Overall practice efficiency was improved, staff started using the computer for other work tasks and patients started recommending our practice to family and friends.
The questions a company asks will depend on the qualities they are looking for within both the organisation and the role. Examples include:
FAQ
What is the SHARE model in interviewing?
How do you respond to a SHARE interview question?
- S: Describe the situation.
- H: Explain the hindrances that made the situation especially challenging.
- A: Tell what action you chose to take, and why.
- R: Demonstrate why the action was a good choice by explaining the results.
What are the 10 most common interview questions and answers?
- Could you tell me about yourself and describe your background in brief? …
- How did you hear about this position? …
- What type of work environment do you prefer? …
- How do you deal with pressure or stressful situations? …
- Do you prefer working independently or on a team?
