- How would you describe yourself in three words?
- What is your strongest skill as a passenger service agent?
- What is your weakest skill as a passenger service agent?
- Why do you want to job?
- Why did you want to become a passenger service agent?
Airline customer service representatives work in a challenging profession, where they are tasked with assisting customers in a venue in which uncontrollable delays are often the norm. The role requires individuals who have a calm demeanor, problem-solving abilities and a willingness to work with a broad range of personality types during an average workday. Typical job interview questions will seek information as to how well you handle stress and pressure; what your customer service philosophy consists of; and, how you multi-task effectively under often hectic conditions.
Your interview as a customer service airline representative will likely start with standard queries related to your experience, your education and your approach to customer care. In addition to learning about you, the hiring manager will also pay attention as to how well you present yourself; what your communication style is like; what your style of dress consists of, and how your overall demeanor reflects who you are. Since the position works directly with the public and it serves as an ambassador for the airline, it is critical to be articulate, well-groomed and pleasant during the conversation.
Airlines want to know how much you know about the industry, particularly about their carrier. You can prepare for these questions by doing some online research. Familiarize yourself with the airline carrier’s main routes, its corporate messaging and its history. Be prepared for questions, including these below:
AIRPORT PASSENGER SERVICE AGENT INTERVIEW QUESTIONS & ANSWERS! (Become a Passenger Service Agent)
Interviews for Top Jobs at American Airlines
Customer Service Agent Interview
I interviewed at American Airlines (Cleveland, OH)
Interview
I received an email to confirm my application was receiving further review. I received another email a week later to call to schedule a Virtual Interview. 5 days later I had an interview with 3 people. Later that day I received a call to schedule an in person interview.
- Name a time you had conflict with a co-worker.How do you handle a change of policy with a previous employer. What initiative have you taken to do something outside your job description.
What is airline customer service?
Airline or airport customer service involves providing support to airline/airport customers before a flight, during a flight, and after a flight. Typical duties can involve assistance with bookings/reservations, processing boarding passes, and managing check-ins. Attention to detail and expedient problem-solving skills are a must for those interested in airline customer service.
Making a great impression during the interview is the final step to securing the job of your choice. You can find out about the most common types of airport customer service agent interview questions and the best answers along with them.
This question can help the interviewer determine your level of experience with airline reservations systems and how you might fit into their company. If you have previous experience working with a specific system, share that information. If not, consider sharing what other types of computer systems you’ve worked with in the past.
Example: “I am very good at remaining calm under pressure. I find that if I can stay calm, it helps everyone else around me feel more relaxed as well. When things get busy, I take a deep breath and remind myself that everything will work out. Then, I start prioritizing my tasks so I can complete them one by one. This helps me stay organized and ensures I don’t forget anything.”
This question is a great way for the interviewer to assess your customer service skills and determine if you have the ability to provide excellent service. When answering this question, it can be beneficial to discuss how important customer service is in your opinion and what specific actions you take to ensure that customers are satisfied with their experience.
Working as an airline customer service agent can be a very rewarding career. You get to help people travel and see the world. However, before you can start helping people, you need to go through the interview process. One of the most important steps in the interview process is answering the questions correctly.
When working in a customer service role, you may encounter situations where you need to stay calm and focused. Employers ask this question to make sure you have the ability to remain calm under pressure. In your answer, share how you manage stress and remain calm when things get hectic. Explain that you are able to prioritize tasks and focus on what needs to be done right away.
5 Airport Customer Service Agent Interview Questions & Answers
You answer this interview question by explaining the importance of quality customer service, and how quality (or exemplary) customer service can play a huge, positive part in strengthening a company’s reputation and profits. Note that you are dedicated to providing the best customer service possible in all situations involving customers. Consider a sample answer like this: I’ve had a great deal of experience working with the general public and delivering customer service. When customers were in need of something, I worked hard to answer their questions, and if I didn’t know the answer, I found someone who did. Essentially, I try to make people feel as though they are welcome, and I listen to customers. When someone is not happy, I simply ask them questions to find out how I can help.
FAQ
What questions are asked in a customer service interview?
- What interests you about customer service, in particular? Where do you see this role taking you?
- How did you hear about our company? Is there something specific that stands out to you about the product or team?
- What’s a time you had to give somebody an answer they didn’t want to hear?
How do you handle airport customers?
What is an airline customer service?
- What can you tell us about yourself? …
- Why do you want to work for our airline? …
- Why would you be a good fit for this position? …
- Tell me about a time when you experienced a challenge at work. …
- What does excellent customer service mean to you? …
- What type of work environment do you prefer?
What are the questions asked in airline interview?
- What can you tell us about yourself? …
- Why do you want to work for our airline? …
- Why would you be a good fit for this position? …
- Tell me about a time when you experienced a challenge at work. …
- What does excellent customer service mean to you? …
- What type of work environment do you prefer?
