Note: Payment methods vary depending on the wastewater system that your neighborhood is serviced by. Please see below for details.
Paying your water bill on time each month is an important responsibility. For residents and businesses getting water services from Alabama Water Works there are several convenient payment options available. In this article, we’ll give an overview of Alabama Water Works and provide a step-by-step guide to paying your water bill.
About Alabama Water Works
Alabama Water Works provides drinking water and sewer services to over 200,000 homes and businesses across central Alabama. They are the largest water system in the state.
Some key facts about Alabama Water Works:
-
Provides services in Jefferson, Shelby, Blount, and St. Clair counties
-
Owns and operates 3 water treatment plants, 32 water storage tanks, over 4000 miles of water main
-
Maintains over 3000 miles of sewer lines and 19 wastewater treatment plants
-
Governed by a 5-member board of directors appointed by the Birmingham City Council
-
Rates are approved by the Alabama Public Service Commission
As a public corporation, any revenue earned is reinvested back into the water system infrastructure and operations.
Your Water Bill
Water bills from Alabama Water Works arrive monthly and include charges for water, sewer, fire service, and other applicable fees.
Key elements on your bill:
-
Account number
-
Service address
-
Meter readings – previous and current
-
Water consumption amount in CCFs (hundred cubic feet)
-
Itemized list of charges
-
Total amount due
-
Due date
-
Payment stub to return with mailed payments
Review your bill carefully each month to ensure accuracy. Contact customer service promptly with any questions.
When to Pay Your Water Bill
The due date for payment is typically around 3 weeks after the billing date. The specific due date is printed on each monthly bill.
Paying by the due date prevents late fees and disruption of services. Alabama Water Works charges a 10% penalty on bills not paid by the due date.
Accounts over 60 days past due may have water service disconnected. A $50 fee is charged for reconnection once the overdue balance is paid.
Aim to pay your bill as soon as possible upon receiving it to avoid issues. You can pay online, by phone, by mail, or in person.
How to Pay Your Water Bill Online
Paying online is the most popular option due to the convenience and efficiency it offers. Here are step-by-step instructions for online bill pay:
-
Visit the Alabama Water Works website at www.bwwb.org
-
Click on “Manage My Account” in the top menu
-
Log in to your account with your username and password
-
Go to “Payments” and select “Make a Payment”
-
Choose whether to pay the total amount due or make a partial payment
-
Select payment method – credit/debit card or bank account
-
Enter your payment details and submit
-
Get a confirmation number for your records
Payments made before 7 PM will process the next business day. You can also set up recurring auto-pay online to have payments deducted automatically each month.
Paying by Phone
To pay by phone:
-
Call the toll-free payment line at 1-877-565-3802
-
Provide your Alabama Water Works account number
-
Enter the payment amount when prompted
-
Select payment method – credit/debit card or bank account
-
Enter details such as card number, security code, account number
-
Stay on the line to get a confirmation number
A $1.95 processing fee applies to phone payments. Payments before 7 PM will process the next business day.
Paying by Mail
To pay by mail:
-
Write your account number on your check or money order
-
Make it payable to Birmingham Water Works
-
Write the payment amount in digits and words
-
Mail to: Birmingham Water Works, P.O. Box 830269, Birmingham, AL 35283
Be sure to mail at least 7 days before the due date to ensure on-time delivery and posting. The payment stub from your bill can be included with mailed payments.
Paying in Person
You can pay in person at:
-
Birmingham Water Works Customer Center – 101 35th St N, Birmingham, AL
-
Select Walmart MoneyCenters
In-person payments should be made at least 3 business days before the due date for immediate credit to your account. Bring your water bill or know your account number. Cash or debit cards are accepted. Walmart charges a $2 fee per transaction.
Payment Plan Options
If you’re struggling to pay your bill, Alabama Water Works offers payment plans. To set up a plan, call customer service and be prepared to provide:
-
Account information
-
Explanation of your financial hardship
-
Requested payment plan terms – duration, when payments will be made, amounts etc.
-
Payment method you will use
Payment plans help avoid service disruption but late fees may still apply if scheduled payments are missed.
Other Tips for Paying Your Water Bill
-
Check account balance and due date online without waiting for your statement.
-
Allow 5-7 days lead time for mailed payments to process.
-
Keep your account info updated online including phone number, email, and mailing address.
-
Go paperless with free e-billing to get statements electronically.
-
Pay a fixed amount each month with auto-pay to avoid forgetting.
-
Monitor water usage online and report leaks promptly to avoid high bills.
Paying your water bill with Alabama Water Works is simple with the convenient options available. Following the instructions for online, phone, mail or in-person payments ensures your account stays in good standing. Reach out to customer service if you need assistance or want to set up a payment plan. Maintaining on-time payments is key to avoiding late fees and service interruptions.
Pay My Bill Online
Online Bill Payment is available for residents of Brookwood Utility, Morris Utility, North Shelby Utility, Shelby Ridge Utility, and Weatherly Utility Systems.
Visit our Self Service Portal to pay your bill with Visa or MasterCard debit/credit cards or electronic checks, set up auto pay, and view payment information including total amount due, due date, and last payment amount and date.
Customers of Brookwood Utility, Morris Utility, North Sheby Utility, Weatherly Utility
Please make your check payable to Alabama Water Utilities, and mail your check with payment stub to:
Alabama Water Utilities 2086 A Valleydale Terrace Birmingham, AL 35244
Customers of Riverview Utility
Please mail your check with payment stub to:
Birmingham Water Works PO Box 830269 Birmingham, AL 35283-0269
Customers of Shelby Ridge Utility Systems
Please make your check payable to Shelby Ridge Utility Systems, LLC, and mail your check with payment stub to:
Shelby Ridge Utility Systems, LLC 2086 A Valleydale Terrace Birmingham, AL 35244
Toll-free 866-654-SWWC (866-654-7992)Call us 24/7 for quick, secure and automated self-service via interactive-voice-response technology (IVR).
- Check your account balance
- Get last payment information
- Pay using credit or debit cards with a Visa or MasterCard logo
- Set up recurring payments on your credit/debit card
Payments will be posted to your account within one hour.
Customers of Brookwood Utility, Morris Utility, North Shelby Utility, Shelby Ridge Utility, Weatherly Utility Systems
Pay your bill in person in our office located at 2086 A Valleydale Terrace, Birmingham AL 35244. Our business hours, excluding most nationally recognized holidays, are Monday to Friday from 8:00 a.m. to 4:30 p.m.
Customers of Riverview Utility
You can pay your bill at at the Birmingham Water Works Board office at 3600 1st Avenue N, Birmingham, AL 35222 (see a map). Business hours for this location are Monday to Friday from 8 a.m. to 5 p.m. (CST). Please note the office is closed on most nationally recognized holidays.
Pay With Automatic Bank Draft (ACH)
Brookwood Utility, Morris Utility, North Shelby Utility, Shelby Ridge Utility, Weatherly Utility Systems Customers
Have your bill payment deducted automatically from your checking account. This is a free service that saves your time (no more writing checks and stuffing envelopes) and money (no more stamps). Your payment will always be on time and, because it’s made electronically, it’s fast and secure!
You can get started today by accessing your account through our customer portal.
Riverview Utility Customers
Riverview Utility Customers: Please visit the Birmingham Water Works Board’s website for available payment options.
Birmingham Water Works Increases Customer Water Bills
FAQ
How do I pay my water bill in Alabama?
We use First Billing Services for pay-by-phone eCheck, credit and debit card payments. To speak with a Live Agent, call (855) 270-3592. To use their Automated Payment System, call (888) 562-3451. First Billing Services will charge the following fees for this service.
What is the phone number for Alabama water Works pay bill?
How much is the deposit for Montgomery water Works?
What is the Birmingham Water Works?
More than 770,000 people in the City of Birmingham and five counties are proud to get clean drinking water from Birmingham Water Works. We are Alabama’s biggest water company, and our goal has always been to give our customers the best water service at a price they can afford.
How do I contact Birmingham Water Works?
The Birmingham Water Works (BWW) is still dealing with the heat of summer. Birmingham, AL (June 17, 2024): The Birmingham Water… How Do I Administration Office 3600 1st Ave N Birmingham, AL 35222 Email: callcenter@bwwb org Call: (205) 244-4000 Customer Service and Payment Center 101 35th Street North Birmingham, AL 35222 Email: callcenter@bwwb. org.
Where is Birmingham Water Works?
At the 2024 Transplant… In the middle of Birmingham, Alabama, the summer heat continues, Birmingham Water Works (BWW…) Birmingham, AL — (June 17, 2024) — The Birmingham Water… How Do I Administration Office 3600 1st Ave N Birmingham, AL 35222 Email: callcenter@bwwb org Call: (205) 244-4000 Customer Service and Payment Center 101 35th Street North.
How do I get help from Birmingham Water Works?
Please call Customer Service at (205) 244-4000 to discuss payment options. If a Birmingham Water Works customer meets certain income and situational requirements, they can get help from the Help to Others (H20) Foundation, which is a separate nonprofit organization from Birmingham Water Works.
How do I pay my Greenville Water Works Bill?
You can pay your bill online, by mail, or in person. Mail in your check payment with a copy of your bill. People who use Greenville Water Works can now pay their bills online with a credit card, debit card, or eCheck 24 hours a day, seven days a week. This service is offered by Pay N Seconds, a third-party payment processor that focuses on safe ways to pay bills.
Where can I pay my utility bill in Birmingham Alabama?
Pay your bill in person at our office at 2086 A Valleydale Terrace, Birmingham, AL 35244, if you are a customer of Brookwood Utility, Morris Utility, North Shelby Utility, Shelby Ridge Utility, or Weatherly Utility Systems. Our business hours, excluding most nationally recognized holidays, are Monday to Friday from 8:00 a. m. to 4:30 p. m.
Why should you choose Birmingham Water Works?
Birmingham Water Works is committed to making water service affordable. We continually evaluate our rates and work to efficiently provide you with high-quality water and service. We understand that some of our customers may need help paying their bill, and our staff will work with you to find a payment plan that works for you.
