How to Pay Your Bill with Alameda County Water District

Paying your water bill to Alameda County Water District (ACWD) is easy with multiple options available. This article will explain the different ways to pay your ACWD bill so you can choose the most convenient method for you.

Automatic Payments

The easiest way to pay your bill is to set up automatic payments through ACWD’s online portal This allows your payment to be automatically deducted from your bank account or credit card each month

To enroll in autopay

• Go to portal.acwd.org and log in or register for an account.
• Under “Account and Payment Method”, enter your bank or card details. ACWD accepts Visa, Mastercard, and Discover with no additional fees.
• Go to “Billing and Auto Payment” and complete enrollment in autopay.
• You’ll receive a confirmation email when enrolled.

The benefit of autopay is that it ensures your bill gets paid on time each month without you having to remember. It’s free, convenient, and helps avoid late fees.

Paperless Billing

You can also go paperless with ACWD and receive an email notification when your bill is ready instead of receiving a paper bill in the mail. This saves paper and gives you instant access to your bill.

To enroll in paperless billing:

• Log in at portal.acwd.org
• Under “Account and My Profile”, select the enroll link for your service address.
• Confirm enrollment on the pop-up screen.
• A confirmation email will be sent once enrolled in paperless billing.

Pay by Text

For quick, mobile payments, ACWD offers pay by text options. You can pay your bill right from your smartphone in just a few steps.

To enroll in pay by text:

• Log in at portal.acwd.org
• Go to “Billing and Text to Pay” and complete enrollment.
• You’ll receive a confirmation email when setup.

Then to pay your bill via text, just text the amount to the number provided by ACWD. It’s fast, easy, and convenient if you are on the go.

Pay Online

You can make one-time payments online without registering for an account. Simply go to ACWD’s online payment page.

Then:

• Enter your account number and zip code
• Input your payment details
• Review and confirm payment
• You’ll receive a confirmation email after paying online.

Pay by Phone

ACWD also allows payment by phone through their automated phone system. Call (510) 668-4200 and follow the prompts to pay by Visa, Mastercard, Discover or electronic check. There are no additional fees to pay by phone.

Pay by Mail

If you prefer to pay by check, you can mail your payment coupon and check to:

Alameda County Water District
PO BOX 101837
Pasadena, CA 91189-1837

Just use the return payment envelope provided with your bill. Make sure your account number is written on the check.

Pay In Person

You can also pay your bill in person at the ACWD Headquarters:

Alameda County Water District
43885 S. Grimmer Blvd.
Fremont, CA 94538

In person payments are accepted Monday-Friday, 9am-4pm. ACWD accepts cash, check, money order, Visa, Mastercard, and Discover.

There is also a night drop box available to the right of the front doors for after hours payments by check or money order.

Setting Up Your Online Account

To enroll in autopay, paperless billing, pay by text and to make one-time online payments, you’ll need to register for an online account through ACWD’s customer portal.

Registering for an online account is easy:

• Go to portal.acwd.org
• Click “Register”
• Enter your account number, email, phone number and create a password.
• Agree to the terms and conditions.
• Verify your email address.

Once registered, you’ll have access to view bills, payment history, water usage, enroll in autopay programs and more.

Avoid Late Fees and Service Disruption

Paying your ACWD water bill on time is important to avoid late payment fees and potential service disruption. ACWD has a defined collection policy:

• Bills are due 27 days after mailing.
• A 10% late penalty is applied to past due balances.
• If a bill is delinquent for 60 days, a shutoff notice is issued.
• If not paid within 15 days, water service is discontinued.
• Service won’t be restored until all past due balances and fees are paid.

Setting up autopay or reminder alerts can help avoid late payments and fees. Contact ACWD immediately if you are unable to pay your bill. Payment plans or bill adjustments may be available in qualifying hardship cases.

Summary

• Automatic payments
• Paperless billing
• Pay by text
• Online payments
• Phone payments
• Mail
• In person

Register for an online account to access all the bill pay options and manage your water account. Paying on time prevents late fees and disruption of service. Contact ACWD if you need assistance with bill payment.