Living in Albany provides residents with access to essential utilities like water, gas, and electricity through Albany Water, Gas & Light (AWGL). Paying your utility bill on time every month is important to avoid service interruptions. Luckily, AWGL offers multiple payment options to fit every lifestyle. Read on to learn about the easy ways to pay your Albany utility bill.
Online Bill Pay
The fastest and most convenient way to pay your Albany utility bill is online through the AWGL customer portal. Online payments can be made anytime anywhere in just a few quick clicks.
To pay online, start by visiting the AWGL website and clicking “Pay Bill” in the top menu. First-time users will need to register for an online account. After logging in, you can view your current balance and make a payment.
Online bill pay accepts Visa, MasterCard, Discover, American Express, or electronic checks. You’ll receive instant payment confirmation via email. Plus, your payment history will be securely stored in your online account.
Paying online saves time and gives you peace of mind knowing your bill is paid on schedule It’s the ultimate convenient option for tech-savvy residents
Auto Bill Pay
To set your utility payments on autopilot, enroll in AWGL’s automatic bill payment program. This automatically deducts your bill from your preferred payment method each month.
To start, download the Auto Bill Pay form from the AWGL website. Complete the form with your account information, desired payment date, and payment method. Accepted methods include credit/debit cards and bank accounts.
Mail the completed form to the address provided or drop it off at the AWGL office. Payments will then be automatically deducted on the same day every month going forward. You’ll receive a monthly bill to review the amount before it is paid.
Auto bill pay eliminates worries about late fees and service interruptions. Just set it up and then sit back while your bill gets paid on time, every time.
Pay by Phone
Dialing in your payment is another quick option for paying your Albany utility bill. Call the AWGL automated payment line at 229-430-6100 and follow the prompts.
You’ll need to enter your 10-digit AWGL account number and the amount you owe. The system accepts payments from credit/debit cards and checking/savings accounts.
Payments made before 5 pm on weekdays are applied the same day. An email receipt will be sent to verify your payment.
When you need to pay your bill in a hurry, the pay by phone method has you covered in just a few minutes.
Pay by Mail
Sending your utility payment via US Mail is a simple option for those who prefer to pay by check or money order.
Detach the payment stub from the bottom of your printed AWGL bill and enclose it in an envelope with your payment. Be sure to mail it several days before the due date listed to ensure on-time delivery.
Mail payments to:
Albany Water, Gas & Light
401 Pine Ave
Albany, GA 31701
Keep in mind that mailed payments take 3-5 business days to process after being received. Pay early to avoid late fees!
Pay in Person
For those who prefer face-to-face interaction, you can pay your Albany utility bill in person at the AWGL office. In-person payments are accepted Monday through Friday from 8:00am to 5:00pm.
The AWGL office is located at:
401 Pine Ave
Albany, GA 31701
At the office, you can pay by cash, check, money order, or credit/debit card. You’ll receive a printed receipt immediately to retain for your records.
Payment Tips & Tricks
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Sign up for paperless billing to receive utility bills electronically rather than by mail. This allows instant access to your bill to pay online.
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Opt for automatic bill pay to set payments on autopilot each month.
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Pay online to avoid mail delays and enjoy instant payment confirmation.
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Use the automated phone payment system to pay your bill in minutes.
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If mailing a check, write your account number on the check memo line.
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Pay a few days early to avoid late payment fees.
With options for online, phone, mail, auto pay, and in-person payments, paying your Albany utility bill is quick and convenient. Choose the payment method that best matches your needs and lifestyle. The friendly team at AWGL is available to help with any bill pay questions you may have.
Why Pay Online?Features designed to help Rural water districts collect online
Paying online is fast and saves you a ton of time compared to older methods like writing a check or paying in person.
Search and find your bill by account number to see how much you owe, due date and any late fees.
Payments made through PayStar are secure and trusted by 100s of Billers across the country.
Our Cloud based application allows you to make payments from anywhere on any device.
Additional charge added to Water, Gas & Light bills
FAQ
What is the phone number for Albany Utilities pay bill?
The phone can be used 24 hours a day, seven days a week with a credit card, debit card, or paper check. Call us at (229) 883-8330 or dial Milestone (229) 231-0497.
What is the phone number for Albany Utilities customer service?
Does Albany Water Department offer online billing?
The Albany Water Department now offers online bill payment for residential and commercial customers. Customers can make one-time payments, see their usage and billing history for the past 24 months, and sign up for paperless billing through this portal.
How do I pay my Albany utility bill online?
Albany Utilities offers the convenience of viewing, managing, and paying your utility bill online. To access your account information you must register at the link below. Click on the secure link: myauportal. albanyga. gov. After you sign up, you’ll get an email that you need to confirm before you can finish the registration process.
When will my New Albany light & gas & water account balance be updated?
Payments will immediately update your New Albany Light, Gas & Water account balance. However, please allow up to 24 hours for your payment to post to your financial institution. A confirmation email/text message will be sent upon payment completion.
Does Albany utilities have a new customer payment portal?
Albany Utilities has updated the Customer Payment Portal. Any customer who has already signed up MUST change their password before they can make their first payment on the new portal. If this is your first time logging in after October 24, please click here to change your password. Don’t have an account yet? Sign up for one here.
What does the Albany Water Department do?
All over the City, the Albany Water Department takes care of the water and sewer systems, which are shared community resources. Customers of Albany Water pay for needed system improvements with their water and sewer bills. The bills also cover daily operations and maintenance.
Do you have a lead water service in Albany?
Many of our homes in Albany were built when lead water services were common. We are actively working to replace all lead water services in the city by 2034. If you have a lead water service, please check out our lead service replacement program.
