The Albuquerque Bernalillo County Water Utility Authority (ABCWUA) provides drinking water, wastewater and recycled water services to over 600,000 Bernalillo County residents. If you live in the Albuquerque metro area, ABCWUA likely sends you a monthly bill for water and sewer services. Read on to learn the different payment options available to pay your ABCWUA water bill conveniently and avoid any late fees or disruption of services.
Online Bill Pay
The easiest and most convenient way to pay your ABCWUA water bill is through online bill pay on their website You can pay with just a few clicks from your computer or mobile device
First set up an online account on the ABCWUA website. You’ll need your account number from your water bill to register. Once registered, you can view your bill details and balance due.
When ready to pay, select the “Make Payment” link and choose whether to pay the full balance or a partial payment. You can securely input your debit or credit card information to complete the transaction.
Online payments are posted immediately, so it’s a great option to avoid late fees if paying close to the due date. You can also set up recurring auto-pay to have your bill paid automatically each month
Pay By Phone
ABCWUA offers a toll-free automated phone payment system you can call anytime to pay your water bill. To use the self-service system, dial 1-833-615-5200.
When prompted, enter your 10-digit account number and follow the steps to make a debit or credit card payment. Your payment will be immediately applied to your account.
The phone payment option is available 24/7, so it’s handy if you work irregular hours or prefer paying bills over the phone. Just note there is a small fee for phone payments.
Pay By Mail
To pay your ABCWUA bill by mail, detach the payment slip from your paper bill and enclose it along with a check or money order. Make sure your account number is clearly written on the payment.
Mail your water bill payment to:
ABCWUA
P.O. Box 568
Albuquerque, NM 87103
Mailed payments take longer to process, so mail at least 7 days before the due date to ensure on-time payment. Paying online or by phone will get your payment posted more quickly.
Pay in Person
You can pay your ABCWUA water bill in person at the Customer Service Center located at 1441 Mission Ave NE in Albuquerque. They accept cash, check, money order or debit/credit card payments.
The service center is open Monday through Friday from 8am to 5pm, except holidays. Allow plenty of time to park and wait if paying close to the monthly due date.
Payment Assistance Programs
If you are having trouble paying your water bill, ABCWUA partners with community organizations to offer assistance:
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Bill Payment Assistance – One-time grants for customers who need help paying their water bill due to an emergency circumstance.
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LifeWater Low-Income Assistance – Ongoing bill discount program for low-income seniors and disabled residents. Must meet income eligibility.
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Project Share – Helps limited income households pay water bills through monthly customer donations that are matched by the utility.
Contact ABCWUA customer service to learn more about these payment assistance programs if needed.
Avoid Late Fees and Service Disruption
ABCWUA water bills are sent out monthly and due 21 days after the billing date. A late fee of 10% is charged if payment is received after the due date.
If the bill remains unpaid, a shutoff notice will be issued when the account is 45 days past due. ABCWUA may then disconnect water service if payment still isn’t received within 15 days of the shutoff notice.
Avoid these late fees and potential service interruption by paying your water bill in full each month by the due date. Online and phone payments get posted immediately while mailed payments take 7-10 days to process.
Account Management Resources
ABCWUA offers resources to help you monitor and manage your water usage and billing:
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Online Account Access – View usage history and billing details to track trends and budget for upcoming bills.
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Usage Alerts – Get email or text notifications when your water usage exceeds thresholds you define so you can identify potential leaks.
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Comparison Charts – See how your current usage compares to previous weeks or months and averages for similar households.
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Conservation Tips – Find recommendations to reduce water usage and lower monthly bills.
Leverage these tools to understand your water usage and take control of your bill amount. ABCWUA also has knowledgeable customer service staff available by phone or in person to answer billing and payment questions.
Paying Your Water Bill Made Easy
Having reliable water and sewer services makes life in Albuquerque comfortable and convenient. Paying your monthly ABCWUA bill is a small price to ensure these vital resources keep flowing.
Use the online, phone, mail or in-person options to pay your bill on time each month and avoid late penalties. And contact ABCWUA if you ever need assistance or have account management questions – they are available to help customers in the Albuquerque metro area keep the water running.
Help Conserve Our Water
Summer watering restrictions are in place April 1 through Oct. 31.
Albuquerque water Authority- Water bill, What you need to Know!!
FAQ
How do I pay my water bill in Albuquerque?
Bank Draft: We’ll take money out of your bank account every month to pay your bill in full. Online: Guest Pay (one-time) Sign In or Create Profile for more options including Recurring Payments.
Who provides water in Albuquerque?
How to start water service in Albuquerque?
Start Water Service: To start service, you must call New Mexico Water at least one business day before the date you want it to begin. If the water is off at the site, an adult must be there when the New Mexico Water service person comes to turn the connection on.
What are the water restrictions in Bernalillo County?
There are no set days of the week to water your plants according to the Albuquerque Bernalillo County Water Utility Authority, but they do have rules about how often you can water your plants during the hot summer months: March–once a week April and May – Twice a week. June through August – Three times a week.
How do I pay my Albuquerque Bernalillo County Water Utility Authority Bill?
See our FAQ pages to learn more about doxo. You can use Doxo to pay your Albuquerque Bernalillo County Water Utility Authority bill online. You can use a credit card, debit card, or direct deposit from your bank account. Doxo is a safe and easy way to pay all of your bills from one account and reach your financial goals.
How do I pay my doxo water bill in Albuquerque?
Doxo lets you pay your bills safely, but it’s not connected to or backed by Albuquerque Bernalillo County Water Utility Authority. Credit or debit cards from Visa, MasterCard, or Discover can be used to pay. You can also use Apple Pay or your bank account.
How do I Pay my Water Authority Bill online?
Aside from the self-service kiosk, Water Authority customers can continue to pay their bills online at abcwua. You can pay at any Western Union location, by mail, at 842-WATR (9287), on watr.org, or at the Water Authority’s Customer Service Center at 1441 Mission Ave. in north-central Albuquerque.
How do I make a payment in Downtown Albuquerque?
The self-service kiosk is accessible Monday to Friday, 8 a. m. to 5 p. m. Payments are accepted in cash, e-checks, and credit/debit cards. Cash payments must be made in the exact amount desired as the kiosk does not provide change. This partnership provides the only in-person payment option in Downtown Albuquerque for Water Authority customers.
Does Albuquerque Water Authority offer free parking?
This partnership provides the only in-person payment option in Downtown Albuquerque for Water Authority customers. At the Alvarado Square location on the southwest corner of Fifth Street and Silver Avenue, you can park for free.
