As a security professional who worked for Allied Universal for over 2. 5 years, including 5 years as an interviewer for protective services jobs, I know how hard it is to show off your situational judgment during the hiring process.
When I first interviewed with Allied, I struggled with on-the-spot critical thinking questions about safety protocols. Now I’m going to give you some important tips on how to master this process so you can best show off your security skills.
This article has 30 of the best Allied Universal interview questions, along with tips and good examples of how to answer them based on my personal experience.
Landing a job at Allied Universal, a leading security and facility services company, requires more than just technical skills. It also demands strong communication, problem-solving, and interpersonal skills. This guide delves into 25 common Allied Universal interview questions, providing insightful answers and strategies to help you shine in your interview.
1 How would you handle a situation where an unauthorized individual attempts to enter the premises?
Answer
As a security professional maintaining the safety and integrity of the premises is paramount. In this scenario, I would prioritize de-escalation and adherence to established protocols. I’d politely but firmly inform the individual about access restrictions inquire about their purpose, and request identification. If they fail to provide satisfactory answers or identification, I’d inform them that entry is prohibited.
If the individual becomes aggressive or insists on entering I’d maintain a safe distance while calling for backup from my team members. In extreme cases involving local law enforcement might be necessary. Throughout this process, maintaining composure and professionalism is crucial, ensuring the safety of all parties involved without escalating the situation. Clear communication with both the intruder and other staff is key.
2. Describe your experience with security monitoring systems and access control protocols.
Answer:
My experience encompasses a diverse range of security monitoring systems and access control protocols including CCTV surveillance intrusion detection systems, fire alarm systems, keycard systems, biometric systems, and advanced network access controls. I’m proficient in setting up role-based access control (RBAC) to ensure individuals only have access to the information necessary for their job function.
Furthermore, I’ve conducted regular audits of these systems to ensure compliance with company policies and regulatory requirements. My approach to security monitoring systems and access control is proactive and focuses on prevention rather than reaction. By ensuring that systems are robustly designed and regularly audited, we can significantly reduce the risk of security incidents.
3. Can you provide examples of how you’ve deescalated potentially dangerous situations in a previous role?
Answer:
In a previous role, I encountered an individual who entered the premises appearing agitated and under the influence. Recognizing the potential for escalation, I approached them calmly and respectfully, maintaining open body language to avoid seeming threatening. I used active listening techniques to understand their concerns, which turned out to be a misunderstanding about access hours.
I clarified the situation while ensuring they felt heard and understood. Also, I offered to call a taxi to make sure they could get home safely. By staying calm, showing empathy, and offering useful solutions, I was able to calm things down without causing any harm or trouble. This experience made me even more sure that communication and emotional intelligence are important in security work.
4. What steps do you take when conducting routine patrols or inspections of a facility?
Answer:
My approach to routine patrols or inspections involves a systematic process. I prioritize safety and security by checking all access points, monitoring for any unusual activity, ensuring compliance with safety protocols, and maintaining detailed records of each patrol. I also share any strategies or tools I use to stay organized and thorough.
If I’ve been in certain situations before that required me to act right away, talking about them can show that I can solve problems in real life. For instance, I might talk about a time when I found a possible fire hazard during a routine inspection and acted right away to get everyone out of the building and call 911.
5. Explain the importance of maintaining accurate records and reports during a shift.
Answer:
Accurate record-keeping and reporting are vital in any security role. These records provide a clear, factual account of events that occurred during a shift. Whether it’s documenting unusual incidents, security breaches, or even routine events, this information can be instrumental in understanding patterns, identifying potential threats, and taking appropriate preventive measures. In addition, accurate reports are often used as a basis for decision-making and can be critical in legal proceedings if required.
6. How do you stay vigilant and attentive throughout long periods of time on duty?
Answer:
Staying vigilant and attentive during long periods of duty is crucial in security roles. Whether it’s a quiet night shift or a bustling daytime shift, maintaining a high level of alertness is critical to ensuring the safety and security of the premises and people. I acknowledge the importance of vigilance and discuss strategies I’ve used in the past, such as regular breaks or mental exercises.
I also highlight my natural attentiveness and commitment to duty. If new to this field, I describe how I’ve maintained focus during long study sessions or projects and will transfer those skills to this role. For example, I might discuss using the Pomodoro Technique to break down long periods of work into manageable chunks, interspersed with short breaks to refresh my mind and maintain focus.
7. How do you ensure clear communication with team members during high-stress incidents?
Answer:
Clear communication under pressure is vital in industries where safety and security are paramount. I start by acknowledging the importance of clear communication and discussing strategies I’ve used in the past, such as maintaining calmness, clarity in conveying instructions, and active listening skills to ensure understanding among team members. I also mention the importance of following established protocols or procedures during these incidents.
If I’m new to this, I discuss how I’d handle it based on training or instinct. For example, I might mention using the SBAR (Situation, Background, Assessment, Recommendation) model to provide concise, focused communication that clearly outlines the issue at hand, its context, an assessment of implications, and proposed next steps.
8. What strategies have you used to build positive relationships with clients and their employees?
Answer:
Security services are all about trust. Clients and their employees need to feel confident that their safety is being effectively managed. I focus on my interpersonal and communication skills, discussing specific strategies I’ve used in the past, such as regular check-ins, showing interest in their business needs, or resolving issues promptly. Sharing a brief anecdote where my relationship-building strategy led to improved client satisfaction could make my answer more compelling.
If I’m new to the job market, I discuss how I would approach building these relationships based on my understanding of good customer service. For example, I might emphasize the importance of active listening, empathy, and a genuine interest in understanding the client’s needs and concerns.
9. Describe any training or certifications you possess related to safety, first aid, or crisis management.
Answer:
I’m a certified First Aid and CPR provider from the American Red Cross, which involved rigorous training on how to respond to emergency situations, perform CPR, and use an Automated External Defibrillator (AED). This certification has equipped me with the necessary skills to handle medical emergencies effectively until professional help arrives. In addition, I have completed Occupational Safety and Health Administration (OSHA) 30-Hour General Industry Outreach Training.
This course provided comprehensive safety training applicable across industries, focusing on identification, avoidance, control, and prevention of workplace hazards. It also educated me about workers’ rights and employer responsibilities, enhancing my understanding of creating a safe work environment. These certifications not only demonstrate my commitment to safety but also equip me with practical knowledge that can be applied in various crisis management scenarios.
10. How do you prioritize tasks and responsibilities during a typical work day as a security professional?
Answer:
As a security professional, my day could involve various responsibilities and unexpected incidents. I discuss my organizational skills and ability to manage time efficiently, reflecting on past experiences where I had multiple tasks at hand and how I prioritized them based on urgency and importance. I mention any tools or strategies I use for task management like calendars or apps.
I also emphasize that safety is the top priority in any security role, followed by reporting and communication procedures. For example, I might discuss a time when I had to juggle responding to an alarm, writing a report, and conducting a routine patrol. I prioritized responding to the alarm first, ensuring the safety of the premises, and then completed the other tasks efficiently.
11. Discuss how you maintain confidentiality regarding sensitive information encountered while on duty.
Answer:
I emphasize my commitment to professionalism and ethical behavior, discussing instances where I have successfully handled sensitive information in the past, highlighting my use of discretion and adherence to company policies. If I’ve had training in data protection or confidentiality, I be sure to mention it. I assure them that safeguarding confidential information is a responsibility I take very seriously.
12. How do you assess potential threats and determine the appropriate course of action?
Answer:
I highlight my analytical and decision-making skills, discussing how I evaluate situations based on available information, prioritize risks, and use my knowledge and experience to select the best action plan. If I have a relevant example from past experiences, I share it to illustrate my process in assessing threats and making sound decisions. I emphasize my ability to act quickly and efficiently under pressure.
13. Give an example of a time when you had to make a quick decision under pressure to ensure the safety of others.
Answer:
I recall a situation where I noticed a suspicious individual who seemed out of place, carrying an unusually large bag and appearing nervous. Given the crowd size and potential threat to safety, I had to make a quick decision under pressure. I calmly approached him, maintaining a non-confrontational demeanor to avoid causing panic among other attendees. After engaging in brief conversation, I requested his cooperation to inspect his bag citing random routine checks. The bag contained illegal substances and potential weapons, which led me to involve law enforcement immediately. This incident taught me the importance of vigilance, intuition, and swift decision-making in ensuring public safety.
**14. Describe your experience
How do you build strong client relationships as a security officer?
Sample Answer: Every client deserves consistent, attentive and discreet support. I introduce myself warmly to facility occupants when on site and respectfully address any concerns.
Following protocols flawlessly and offering help beyond basic duties builds goodwill and trust. I also ask for feedback periodically to ensure their expectations are met. This fosters lasting partnerships.
How would you handle an emergency situation on the job?
Sample Answer: I understand emergencies require urgent, careful and composed responses. My priority would be contacting the relevant authorities per Allied Universal protocols immediately.
I would stay with the people who were hurt to give them first aid if they needed it while keeping my headquarters up to date on what was going on. Safety and speed are crucial in emergencies.
ALLIED UNIVERSAL INTERVIEW QUESTIONS & ANSWERS! (How to Pass an Allied Universal Job Interview)
FAQ
Is an Allied Universal interview hard?
Why do you want to work for Allied Universal?
What to wear to an Allied Universal interview?
How do you write an Allied Universal interview question?
Examples for Allied include dependability, problem solving, quick thinking, customer service, confidence, and trustworthiness. Think about personal experiences you have that allow you to demonstrate these qualities. Combine the values you’ve identified and the stories you have to create tailored answers to the Allied Universal interview questions.
What behavioral questions are asked in Allied Universal interviews?
Here are several behavioral questions that have been asked in Allied Universal interviews: Tell me about a stressful situation and how you dealt with it. Tell me about a time when you had to work with a disruptive person. It may be a client, manager, or coworker. How did you handle the situation? What happened?
How many Allied Universal interview questions are there?
Share Your Experiences Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job that’s right for you. Allied Universal interview details: 823 interview questions and 788 interview reviews posted anonymously by Allied Universal interview candidates.
What is the interview process like at Allied Universal?
Mostly experience and situational questions. I interviewed at Allied Universal Good communication, smooth process. Recruiters are very nice and will do their best to make sure you are well informed as to what the process entails. Company full of good people.
