A Guide to Paying Your Bill with Allo Communications

Allo Communications provides high-speed fiber internet, TV, and phone services to residences and businesses across Nebraska, Colorado, Arizona, Iowa, Kansas, and Missouri. As an Allo customer, you have several convenient options to pay your monthly bill online, by phone, mail, or in person. This comprehensive guide will walk through the steps to review your charges, make one-time payments, set up autopay, and more.

Accessing Your Allo Account Online

The easiest way to manage payments is through your online Allo account. You can sign up at www.allocommunications.com/paymybill.

On your first visit, click “Login/Register” and enter your Allo account number and security question answer. Provide your postal zip code to verify your identity.

This will allow you to register for an account on Allo’s SmartHub portal Here you can view billing history, make one-time payments, setup autopay, and access other account management features

Once registered, you can login anytime to SmartHub with your email and password. This secure online portal is your central place to manage payments.

Reviewing Your Monthly Charges

Before paying your bill, take a moment to review your monthly charges and account details in SmartHub. Under the “Billing & Payments” tab you’ll see

• Account balance
• Pending payments
• Current and previous billing statements
• Usage details for internet data, TV, phone, etc.

Understanding the charges ensures you pay the correct amount. Watch for any added fees like late payments. Contact Allo customer support if you have any questions.

Reviewing usage can also help you decide if it’s time to upgrade your internet speed or switch TV programming packages before the next cycle.

Making One-Time Payments

When ready to pay your monthly bill, click on “Pay Now” in SmartHub and choose the account to pay. Select the payment amount, which might auto-populate with your balance due.

Then enter your credit card or bank account information. Carefully review all details before submitting the transaction. The funds will immediately debit from your account.

You’ll receive an emailed receipt as payment confirmation. Paying through SmartHub is secure, fast, and lets you avoid checks or stamps.

Setting Up Autopay

For added convenience, consider enabling autopay through SmartHub. This automatically charges your credit card or bank account each month to pay your Allo bill.

On the payments page, click “Manage AutoPay Accounts.” Choose your desired payment method and the date you want payments to process. Autopay gives you one less bill to worry about!

Paying by Phone

If you prefer speaking to a representative, Allo accepts payments over the phone. Call 855-968-2835 and have your account number ready.

Provide the payment details to the agent. Note that payments made by phone after 6pm CT will remain pending until midnight and post the following business day.

Paying by Mail

To submit payment by check or money order through the mail, detach the payment stub from your monthly paper bill. Fill it out with your account number and mail date.

Send your mailed payment to:

Allo Communications
PO Box 2697
Omaha, NE 68103

Allow 5-7 business days for mailed payments to post to your account. Consider switching to electronic payments to save time and stamps.

Paying in Person

For cash payments or getting personalized assistance, visit an Allo store location in person. Bring your printed bill or have your account number handy.

Make your payment to the customer service representative. They can also help with any account questions while providing that human touch.

Getting 24/7 Account Support

If any billing issues arise, Allo’s customer support team is available 24/7 by phone and online chat. Contact them at 866-481-2556.

Explain your problem or question and a knowledgeable agent can investigate errors, provide refunds, set up payment plans, and more. Don’t hesitate to reach out!

Avoiding Late Fees and Service Disruptions

Paying on time is key to avoiding late payment fees and potential service interruptions. Allo bills are due 21 days after the billing date.

If your payment is not received by the due date, a $9.50 late fee is assessed. Accounts over 60 days past due may have services suspended.

To restore suspended service, you must pay the overdue amount in full. Save yourself these headaches by paying promptly!

Switching Allo Services or Bundles

Using SmartHub, you can easily make changes to your Allo services and programming. Switch internet speeds, upgrade your TV package, add phone lines, and more.

New charges take effect on your next billing cycle. Downgrading services also reduces costs the following month. Adjust your services to suit your monthly budget and needs.

Key Takeaways for Paying Your Allo Bill

Paying your Allo Communications bill is quick and convenient through:

• Your online SmartHub account to pay instantly or setup autopay
• Calling Allo’s customer service line and speaking with a representative
• Mailing a check or money order with your payment stub
• Dropping by an Allo store location and paying in person

Avoid late fees and service disruptions by paying your balance on time each month. Contact customer support if any billing issues occur. Managing your account through SmartHub makes paying Allo fast, easy, and secure.