Landing an interview with Amazon might feel like one of the most exciting — and intimidating — things to happen to you. Amazon, like most organizations, puts a lot of effort into hiring the right fit for their open positions. As CEO Jeff Bezos once shared, “Id rather interview 50 people and not hire anyone than hire the wrong person.”
It says a lot if your resume got past the gatekeepers and into the hands of an Amazon hiring manager. Now, take a deep breath and get prepped for your interview.
AMAZON MANAGER Interview Questions And Answers!
Interviews for Top Jobs at Amazon
Assistant Manager Interview
I applied online. The process took 2 weeks. I interviewed at Amazon in Nov 2021
Interview
Phone interview. Must use STAR method when answering questions.Interview with two Amazon executives, 45 minutes each. Lots of prep and note taking. They will send you an email detailing what topics to research.
- Describe a situation with a difficult team member.
Assistant Manager Interview
I interviewed at Amazon (Mobile, AL)
Interview
Easy. Organized in the process. And always stayed in touch. They had many positions available and gave opportunity for others within the organization. One of the cleanest processes I’ve been through.
- Describe yourself in a particular setting
Assistant Manager Interview
I interviewed at Amazon
Interview
Two separate interviews, each lasting about an hour. The first was about the job and different scenarios related to it. The second was more of a Human Resources interview about personal expectations.
- How I handled difficult situation that would have been considered a failure.
6 Assistant Store Manager Interview Questions and Answers
What do you know about inventory tracking, sales monitoring and sales goal setting?
Skilled assistant store managers must be skilled salespeople as well. A candidate should have sales experience, ideally with demonstrable outcomes setting and meeting or exceeding targets. A candidate should be familiar with common types of software systems for tracking inventory and monitoring sales. The candidate should be comfortable planning and performing merchandising, marketing and product display efforts and teaching those skills to team members.
What to look for in an answer:
- Sales and inventory software proficiency
- Proven salesmanship abilities
- Skills in merchandising, marketing and displaying products
As assistant store manager, you may play a role in making hiring decisions. What would you do if two of your top employees both applied for an opening as keyholder or shift lead?
Assistant store managers have to make difficult decisions and look after the well-being of both their staff and the store. The way they handle promotions and internal hires can impact other employees, especially if they show favoritism or cause another employee to feel overlooked. Successful candidates know how to tactfully make decisions and explain them to their team. This question lets candidates express their awareness of workplace politics and showcase their strategy for balancing risk and reward.
An ideal response should feature:
- Understanding of team morale
- Respect for employee dedication
- Logical decision-making
How would you deal with a troublesome employee, like one who’s always late, fails to perform or mistreats customers or co-workers?
The true measure of an assistant store manager isn’t how they handle normal day-to-day operations but rather emergency situations or crises, like a difficult worker. He or she can’t get combative or retaliatory yet can’t ignore or avoid a problem employee either. An appropriate and responsible approach involves calm, clear communication with clearly set and agreed-upon guidelines for improvement, with equally delineated timelines and consequences for failure.
What to look for in an answer:
- Calmness and clarity during crises
- Ability to communicate clearly and respectfully
- Willingness to set and implement consequences for inadequate compliance
How would you resolve customer complaints, both when the customer is right and when they’re wrong?
The customer may always be right in business, but that doesn’t mean an assistant manager should let his or herself or the company be taken advantage of. Rather, he or she must maintain a careful balance between providing exceptional customer service and honoring the company’s rules. If unable to provide the desired solution, the candidate should always aim to seek one the customer and company can mutually accept.
What to look for in an answer:
- Courtesy in the face of conflict
- Creative problem-solving
- Willingness to compromise where possible while adhering to the rules
What is your leadership style, and why have you chosen that approach?
Different leaders use different leadership styles with varying degrees of effectiveness. It is, therefore, important to understand what style a candidate uses and why. It should not be implemented simply by default to accommodate the individual’s own personality quirks but rather by intention thanks to personal experience with its proven effectiveness over other approaches. Is the candidate a coach, a democratic leader or mostly hands-off?
What to look for in an answer:
- Awareness of different leadership style distinctions like transactional and strategic
- Deliberateness and rationale in choosing a style
- Proven effective leadership
How do you hold up under long hours and stressful situations?
An assistant store manager is a high-stress position that can involve long hours and multiple sudden dilemmas. A candidate should be healthy and strong enough to safely endure this. He or she should also know how to delegate tasks to avoid taking on unnecessary stress and adequately attend to his or her own self-care, like taking breaks, to prevent bad decision-making and burnout.
What to look for in an answer:
- Healthy and strong physical constitution
- Mental and emotional patience, endurance and flexibility
- Reasonable and appropriate boundaries
Amazon Manager Job Description
The role of a manager for Amazon is crucial in ensuring the company continues to maintain its position as the number one online retailer in the world. Depending on the specific Amazon Manager role you are applying for, the following core responsibilities may form part of your everyday working life:
To make sure you are fully prepared for your interview, we strongly recommend you download a copy of our 26 GREAT ANSWERS TO YOUR AMAZON MANAGER INTERVIEW!
Top 3 Amazon interview questions
Now that you have a foundation on how to answer Amazon interview questions, its time to practice. Below are three of the top interview questions you are likely to encounter during your interview.
How to answer Amazon interview questions
From the lengthy list of interview questions that Amazon candidates share online, you can expect that an Amazon interview will rely heavily on situational and behavioral interview questions.
Behavioral interview questions focus on past behavior as an indication of future job success, while situational interview questions ask how you would handle any number of hypothetical situations. With these questions, you can also pull from past experiences to answer how you would handle the hypothetical situation today or in the future.
From there, you can break behavioral and situational interview questions down further into competencies, such as leadership and communication. Using the STAR method during an interview is an excellent approach to answering these types of questions.
FAQ
What questions are asked in an assistant manager interview?
- Where do you see yourself in five years?
- Tell me about yourself.
- Why do you want to be an assistant manager?
- Why do you want to work for our company?
- What do you know about our company?
- What are your salary expectations?
- How would your previous coworkers describe you?
What questions should I ask an Amazon manager?
- Why do you want to work for us?
- Why did you apply for this specific job?
- Choose two of our leadership principles and explain how you demonstrate them.
- Tell me about a project you are proud of.
- How do you measure your success?
What questions are asked in an interview with Amazon?
- What would you do if you found out your closest friend at work was stealing? …
- Describe your most difficult customer and how you handled it. …
- Tell me about a time you were 75 percent through a project and had to pivot quickly. …
- Behavioral questions. …
- Leadership questions.
How many rounds are Amazon interviews?
