| 1 | Tell me how you organize, plan, and prioritize your work. |
|---|---|
| 4 | Describe a time when you successfully provided personal assistance to a coworker or patron. |
| 5 | Share an experience you had in dealing with a difficult person and how you handled the situation. |
SUPPORT WORKER Interview Questions & Answers!
Interviews for Top Jobs at State of Michigan
Assistance Payments Worker Interview
I applied online. The process took 1 day. I interviewed at State of Michigan (Escanaba, MI) in Feb 2016
Interview
Fifteen minutes to complete short typing exercise where you have to draft a letter to a customer. Following by interview with panel of 2 to 4. They give you a sheet to review for a few minutes with several questions that they will ask you. They prefer behavioral based questions and answering in the STAR method (even if they don’t require it).
- Describe a difficult situation you had with a customer and how did you handle it.
Assistance Payments Worker Interview
I applied online. The process took 5 months. I interviewed at State of Michigan (Detroit, MI) in Mar 2016
Interview
The State of Michigan contacted me after a week after applying to set up an in-person interview. The interview took place the following week and was a panel style interview. They provided a hard copy list of questions that they were going to ask me. The interview questions were behavior based questions.
- Tell us about a time when you had too many things to do and you were required to prioritize your tasks.
Assistance Payment Worker Interview
I applied online. The process took 2 weeks. I interviewed at State of Michigan (Pontiac, MI)
Interview
Exam and two weeks later an interview.The exam consisted of writing two correspondences, one between a customer and one between a supervisor. Was told I passed the exam one week later and then was asked to interview another week later. HR provided the list of questions immediately before the interview. I felt I did well during the interview, but was told I would not be asked to continue in the process the same day.
- Describe a situation when you had an uncomfortable interaction with a peer at work. How did you handle it?
Why do you want to work as an Eligibility Worker?
Meaningful purpose is the obvious thing. You know that poor people do not have it easy in life, and want to play your part in helping them–at least with a temporary solution of their problems, so they have what to eat and where to sleep.
And since you weren’t lucky enough to earn a degree in social work or psychology or other related field, this is your way of joining the fight against poverty, helping those who need it the most. It’s nice as long as it is honest, but you should not end your answer here.
Tell them also about your skills that make from you a good applicant–at least in your eyes. You have a good understanding of the social services system, the different aids people can apply for. Excelling in administrative work and communication with people–with all kinds of people, in all kinds of physical and mental condition, you feel to be the right man for the job. Hence you decided to apply.
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| 3.6 | Work-Life Balance |
| 3.8 | Pay & Benefits |
| 3.4 | Job Security & Advancement |
| 3.3 | Management |
| 3.4 | Culture |
What do you know about our organization and the financial assistance we provide?
Try to learn as much as you can about them before the start of the interview. Most importantly, the eligibility requirements for the applicants, and the main target group of population the organization/institution works with and tries to help.
Read the mission statement on their website, check something about the leaders of the organization, their successes and failures. It is good if you can find something that resonates with you–with your values. Perhaps you feel close to their target group, or consider the type of aid they provide really important in the local community. You should definitely share your sentiments with the hiring mangers.
One way or another, they should get an impression that you did your homework, and that they are your first choice, and you do not apply with five other nonprofits simultaneously. The more you know, the easier it is to make such an impression.
FAQ
How do I prepare for a support worker interview?
- Can you tell me about yourself? …
- What is your interpretation of a Support Workers role? …
- What would you bring to the position? …
- What was a challenging experience you encountered and how did you deal with it? …
- How do you assess a client’s needs?
Why should I hire you as a support worker?
I enjoyed engaging with the residents and seeing them smile and laugh meant so much to me. After that, I knew I wanted to pursue a career as a support worker. I understand the challenges that this role presents, but my passion for quality patient care drives me to keep moving forward.”
How do you answer a support worker question?
I enjoyed engaging with the residents and seeing them smile and laugh meant so much to me. After that, I knew I wanted to pursue a career as a support worker. I understand the challenges that this role presents, but my passion for quality patient care drives me to keep moving forward.”
