When it’s time to pay your monthly Athens Utilities bill, you have several convenient options. One easy way is to pay by phone – no need to mail checks or visit in person. Below we’ll walk through everything you need to know about paying your Athens Utilities bill over the phone.
Overview of Athens Utilities Billing
Athens Utilities provides electricity water sewer, and garbage services to the city of Athens, Alabama. They handle billing for these services and issue monthly statements.
Bills are typically mailed out around the 25th of each month and cover usage from the prior month. For example your March bill covers February usage.
Payment is due by the 15th of each following month to avoid late fees. You have several ways to pay each month, including by phone which we’ll focus on here.
Pay by Phone Overview
One convenient billing option offered by Athens Utilities is to pay your bill over the phone. Here’s an overview of how it works:
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Call 1-855-760-0921 to reach the payment system.
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You’ll need to have your account number handy to proceed.
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The automated system will walk you throughprompts to make a payment.
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Enter payment details on the phone keypad as directed.
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Payments can be made by credit card, debit card, or e-check.
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A third party vendor charges a small fee for phone payments.
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Payment will immediately post to your account.
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You’ll receive a confirmation number at the end.
Paying by phone is quick, easy, and ensures your payment gets in by the due date.
What Information You’ll Need
Before calling to pay your bill, make sure you have the necessary information handy:
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Athens Utilities account number – This is needed to pull up your account and process payment. Your account number is printed on your monthly statement.
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Credit/debit card or e-check details – Have your payment card or checking account details available to enter. Cards accepted include Visa, MasterCard, and Discover.
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Total payment amount – Know the total due so you can enter the right payment amount during the call. Your current balance due is printed on your statement.
Having this information ready will allow the automated system to quickly process your payment during the call.
Step-by-Step Guide to Paying
When you call 1-855-760-0921 to pay your Athens Utilities bill by phone, follow these steps:
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Enter your 10-digit Athens Utilities account number when prompted.
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Enter the total payment amount you wish to pay.
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Select your method of payment:
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For credit/debit card, enter the card number, expiration date, and CVV code.
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For e-check, enter your checking account number and routing number.
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Follow the prompts to confirm payment details.
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Receive a confirmation number at the end verifying your payment.
The entire process takes just a few minutes from start to finish.
Payment Confirmation and Receipt
Once your phone payment goes through, you’ll receive a confirmation number at the end of the call. Be sure to write this down for your records.
Your account balance will be immediately updated with the payment amount. You can log into your Athens Utilities online account anytime to view your updated balance and payment history details.
If you need a physical receipt for your phone payment, just contact Athens Utilities customer service and they can email or mail you an official receipt. This may be needed for reimbursement purposes if paying from an HSA or FSA account.
Convenience Fees
When paying your Athens Utilities bill by phone, there is a small convenience fee charged by the third party vendor for the service. As of February 2023, this fee is $5.25 per transaction.
The fee goes directly to the vendor processing the payments, not to Athens Utilities. But it allows the convenience of paying by phone without buying stamps or driving across town. Just factor the fee amount into your overall payment.
Avoid Late Fees
To avoid late fees and service disruption, be sure to pay your Athens Utilities bill by the due date each month, regardless of payment method. Late fees incurred are 1.5% of the overdue balance.
Paying by phone is an easy way to ensure your payment is received on time, as long as you call a few days before the actual due date. Don’t wait until the last minute!
Auto Pay and Paperless Billing
If you pay by phone frequently, consider enrolling in auto pay to have payments processed automatically each month. You can also go paperless to access statements electronically rather than receiving mailed paper bills.
Both options can be managed online or by calling Athens Utilities customer service. This reduces clutter and ensures timely payments.
Get Payment Assistance if Needed
If you are struggling financially and unable to pay your full Athens Utilities bill, don’t panic. Reach out to customer service to ask about payment plans or bill assistance programs that may be available to help qualified customers. Don’t let an unpaid bill pile up.
Contact Athens Utilities with Any Questions
Don’t hesitate to contact Athens Utilities if you have any questions about paying over the phone or need account assistance:
Phone: 256-233-8750
Email: [email protected]
Their customer service team can answer billing questions, take payments, set up payment plans, update account details, and more. Give them a call or email!
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Zoological Society Asks for 3% Athens Utilities Electric Tax to Help Fund Zoo | June 4, 2024 | News
FAQ
How do I report an outage in Athens Alabama?
Calling to Report a Power Outage: 256-232-1440 For the most up-to-date information on outages during storms and major outages, follow us on Twitter or Facebook.
How old do you have to be to get utilities in your name?
Most utilities do credit checks to determine whether to charge a deposit. And unless your child is over 18, he/she cannot enter into a legally-binding contract.
What is the city of Athens utility billing office?
When you start making that change, the City of Athens Utilities Billing Office is a good place to start. Utilities Billing mails combined utility bills for water, sewer, sanitation, and recycling services to customers each month. Please contact us at least 24 hours before moving in so your utility services can get started.
Where can I pay my utility bills in Athens Alabama?
Utility bills can be paid in person at the office or at the Payment Center at 1003 U S. 72 East, Athens, Alabama. The Payment Center is open from 8 a.m. to 4:30 p.m., Monday through Friday, and has a kiosk for payments made after hours. The office accepts cash and check payments and is closed on designated City holidays.
How do I pay at Athens utilities?
Link to pay online Pay by phone by calling 1-855-760-0921. Customer will need account information. The vendor that provides this service does charge a $5. 25 fee. That fee goes to the vendor. Athens Utilities does not receive this fee. Pay in person at the Customer Accounts Payment Center at 1003 U. S. 72 East.
Where is Athens utilities customer accounts office?
Athens Utilities Customer Accounts office for new services, change of address, etc. is located at 508 South Jefferson Street in Athens. Athens Utilities Customer Accounts payment office will be at 1003 U. S. 72 East (STARTING MAY 8, 2023). Customers may get more than one bill.
What if I receive a call from Athens utilities?
Athens Utilities gets calls from time to time from customers saying that someone is calling them pretending to be Athens Utilities and asking for their credit card information to pay their bill. If you receive a call, do not provide your personal information.
Does Athens utilities have bank account access?
Athens Utilities does not have bank account access. Bank draft only authorizes payment of the monthly utility bill. Link to form Bills can be paid online. The vendor that provides this service does charge a $4. 50 fee. That fee goes to the vendor. Athens Utilities does not receive this fee. Customer will need account information.
