How to Pay Your Baltimore City Water Bill Online

Paying your water bill is a necessary chore that all residents of Baltimore must complete. The City of Baltimore offers an easy online system for paying your water bill quickly and securely. In this article we’ll walk through everything you need to know about paying your Baltimore City water bill online.

Overview of Baltimore City’s Online Payment System

The City of Baltimore provides an online payment system at https://pay.baltimorecity.gov/water where residents can pay their water bills. This is the official website managed by the city for processing water bill payments.

Some key things to know about Baltimore’s online payment system

• It allows you to pay your water bill conveniently on your computer or mobile device 24/7, No need to mail payments or visit City Hall in person

• You can pay using credit/debit cards, electronic checks, and even digital wallets like Apple Pay and Google Pay.

• The site uses industry-standard encryption and security measures to protect your personal and payment information.

• You can lookup your account number or service address if you don’t have your latest bill handy.

• Payment receipts are provided instantly via email and the website.

Overall, Baltimore’s water bill payment website provides a simple, secure, and convenient way for residents to pay their bills online.

Step 1: Look Up Your Account Information

Before you can pay your water bill online, you’ll need two key pieces of information:

• Account number – This is a unique 7 or 8 digit number assigned to your property’s water account. It is printed on your paper bills.

• Service address – This is the physical street address where your water service is located. It must match what the city has on file for your account.

If you don’t have your latest water bill available, you can look up your account number or service address right on the payment website:

• To lookup account number, enter your service address in the “Service Address” search field and click Search.

• Type in your account number in the “Account Number” search field and click “Search” to find your service address.

Once you have your account number and correct service address handy, you’re ready to start the payment process.

Step 2: Enter Your Account Details

You can enter your account number and service address on the payment website’s home page:

• Account Number—This is where you enter your seven- or eight-digit account number. No dashes or spaces.

• Service Address: This is where you put the street address of where your water service is located. Use abbreviations like St, Rd, Dr. Make sure to match what the city has on file.

• Zip Code – Enter the 5 digit ZIP code for your service address.

Once you’ve carefully entered these details, click “Continue” to move to the next step.

Step 3: Select Payment Amount

On the next screen, you’ll need to enter the payment amount:

• Current Charges – This field will show your total current balance due. Pay this amount or higher to avoid late fees.

• Payment Amount – Enter the total payment amount here. Enter at least the current charges, or higher if making multiple payments.

You can also select additional options:

• Check the “Auto-pay” box to enroll in automated monthly payments.

• Enter a future date in the “Post date” field to schedule a payment.

When ready, click “Continue” to proceed to the next screen.

Step 4: Enter Payment Details

On the payment details page, you’ll enter your payment information:

• Select payment method – credit/debit card, bank account, or digital wallet.

• Enter card number, expiration date, and security code for cards.

• Enter bank account number and routing number for electronic checks.

• Review payment amount and account number to ensure they are correct.

When finished entering billing details, click “Continue” to go to the review page.

Step 5: Review and Submit Payment

Carefully review all the payment details on the next page before submitting:

• Account number, address, and amount due should match your bill.

• Payment information should be accurate; billing address matches card or bank account.

• Confirm payment amount and method are correct.

If all the details look good, click “Submit Payment” to complete the process.

Payment Confirmation and Receipt

After submitting your payment, you’ll see a confirmation page with a payment receipt. Be sure to save or print this for your records. A receipt will also be sent to your email address provided during payment.

Your payment will typically post to your water account within 1-2 business days. You can log back into the website at any time to view your payment history and account balance.

And that’s it! Paying your Baltimore City water bill online is a quick and easy process. Just lookup your account details, enter payment info, review, and submit. You’ll then have immediate confirmation and a receipt for your records. Paying online saves time and gives you 24/7 payment convenience.

Frequently Asked Questions

What are the fees for paying online?

The City of Baltimore does not charge any fees for paying your water bill online using electronic checks from a bank account. However, a third-party processing fee (typically around 2.5% of payment amount) will be charged for payments made by credit/debit card or digital wallets.

When will my payment be applied to my account?

Online payments are typically processed and applied to your account within 1-2 business days.

Can I still pay my water bill by mail or in person?

Yes, you can still send paper checks/money orders via mail or pay in person at a neighborhood drop off center. However, online payments allow more convenience and faster processing time.

What if I’m having trouble logging into the payment website?

Double check that you are entering the correct account number and service address. If you continue having login issues, contact the Baltimore City Department of Public Works for assistance at 410-396-5398.

Are there any other fees I need to pay besides my water usage charges?

Your bill may contain additional fees such as sewer charges, stormwater fees, and late fees if a previous balance was not paid on time. Be sure to pay your total current charges to avoid additional late fees.

Paying your water bill on time is a critical responsibility for any Baltimore resident. Using the city’s secure online payment system makes it fast and convenient to take care of this essential chore. Just be sure to have your account details handy, follow the payment steps, and keep the confirmation for your records.