Benbrook Water Authority Bill Pay: A Comprehensive Guide

Paying your water bill to the Benbrook Water Authority in Texas is easy and convenient with various payment options available. From online payments to walk-in offices, this article provides a comprehensive guide on how to pay your Benbrook Water Authority utility bill.

Overview of Benbrook Water Authority

The Benbrook Water Authority (BWA) provides water and sewer services to the residents and businesses in Benbrook, Texas. Some key facts about BWA

• Serves over 20,000 customers with around 8,500 water connections.

• Governed by a Board of Directors appointed by the Benbrook City Council.

• Operates a state-of-the-art water treatment plant and wastewater facility

• Rates and fees are approved by the Board based on operational costs

• Customers receive monthly utility bills for water and sewer usage.

• Provides safe, reliable and cost-effective water services.

When are Bills Issued?

• Meters are read around the 20th of each month.

• Bills are mailed out by the 1st of the following month.

• Payment is due by the 15th to avoid late fees.

• Bills include charges for water, sewer and garbage collection.

• New connection or disconnection bills may have prorated charges.

Ways to Pay Your Benbrook Water Authority Bill

BWA offers customers multiple options to pay their water and sewer bills conveniently:

1. Online Payment

• Fast and secure payment portal available 24/7.

• Pay by e-check or credit/debit card (Visa, Mastercard, Discover).

• Visit benbrookwater.com/pay-bill and have your account number handy.

• Register your account to view billing history and setup auto-pay.

2. Mail Payment

• Send a check or money order payable to Benbrook Water Authority.

• Include your payment stub to process correctly.

• Do not mail cash payments.

• Mail to: Benbrook Water Authority, PO Box 26929, Benbrook, TX 76126.

3. Drop Box

• A secure drop box is available 24/7 outside the BWA office.

• Place your check/money order with payment stub in the drop box.

• Do not put cash in the drop box.

4. In Person

• Pay your bill at the BWA office at 1121 Mercedes St., Benbrook.

• Office hours are Monday to Friday, 8 AM to 5 PM.

• Pay by cash, check, money order, or credit/debit card.

5. Auto-Pay

• Set up recurring automatic payments from your bank account.

• Avoid late fees and save time with auto-pay each month.

• Enroll through the online payment portal once registered.

Payment Extension Option

If needed, customers can request a payment extension by filling out the online payment extension form on the BWA website. Some key points:

• Only one extension allowed per year.

• Must be requested before disconnection date.

• Extension gives you 10 extra days to pay the bill.

• A fee of $20 applies to extension requests.

• Service may be disconnected if bill not paid by new due date.

Account Management and Billing FAQs

• New customers can start service online or by visiting the BWA office.

• Review your bill details and account info through the online portal.

• Update contact information and preferences on your online account.

• For billing questions call 817-249-1250 or email [email protected].

• Leak adjustment and consumption history can be accessed online.

• Customers can submit requests and inquiries through the BWA website.

Conclusion

Paying your water and sewer bill to Benbrook Water Authority is easy through multiple options including online, mail, auto-pay, drop box and in-person. Manage your utility account online and take advantage of the secure payment portal to pay bills 24/7. Reach out to BWA for any billing inquiries or extension requests. They are committed to providing excellent service and customer care.