Want to get your dream job at Benihana? This guide will give you the information and tips you need to ace your interview and impress the hiring managers. After carefully studying Benihana’s interview process using sources like InterviewPrep and Glassdoor, we can now give you a full picture of the questions you might be asked and how to answer them correctly.
Get ready to shine!
Understanding Benihana’s Interview Process
Benihana’s interview process is generally described as quick and straightforward with most candidates reporting positive experiences. Interviews are typically conducted in-person, with some candidates going through two or three rounds of interviews with different managers. The questions asked during the interviews are often simple and focused on previous work experience availability, and situational scenarios.
Some candidates have even reported being hired on the spot, while others have had to wait for a follow-up call or email. Overall, the process is seen as easygoing and professional, with an emphasis on finding candidates who fit well with the company culture.
Common Benihana Interview Questions and Answers
Now, let’s delve into the heart of the matter the questions you’ll likely encounter and how to answer them effectively
1. Could you tell me about the time you went above and beyond to help customers in a restaurant?
Answer
“In the fast-paced restaurant industry, delivering exceptional customer service is paramount. It’s not enough to just serve tasty food; you also have to make sure that every guest has a great time. As part of my previous job at [Restaurant Name], I always went above and beyond to make sure customers were happy.
For instance, I once had a family with young children who were celebrating a birthday. They had a specific request for a dish that wasn’t on the menu, and I went out of my way to accommodate them by speaking with the chef and arranging for a special preparation The family was overjoyed and expressed their gratitude, returning as regular customers
This taught me how important it is to understand, take the initiative, and solve problems when providing great customer service. I think that if we anticipate our guests’ needs, go above and beyond what they expect, and deal with problems with grace, we can give them a truly memorable dining experience that keeps them coming back. “.
2. How do you deal with situations that are stressful and keep a good attitude during busy times?
Answer:
“In the dynamic environment of a restaurant, staying calm and positive under pressure is crucial. I’ve developed effective strategies to manage stress and maintain a positive attitude, even during the busiest times.
Firstly, I prioritize tasks and manage my time effectively. During peak hours, I quickly assess the situation, identify urgent tasks, and delegate if necessary. Clear communication with my colleagues ensures everyone is on the same page.
Secondly, I maintain a positive mindset. I view busy periods as opportunities for growth and collaboration. By staying calm and focused, I can provide excellent service despite the rush. Additionally, taking short breaks to regroup and refocus can significantly help maintain positivity throughout the day.
For example, at my previous job, we once had an unexpected power outage during a busy dinner service. I remained calm, communicated clearly with the team and guests, and even improvised with candlelight to maintain a positive atmosphere. This experience demonstrated my ability to handle stress effectively and contribute to a positive work environment.”
3. What strategies do you employ to ensure accurate order taking and timely delivery of food and drinks to guests?
Answer:
“Providing accurate and timely service is essential for a seamless dining experience. I employ several strategies to ensure this:
- Active listening and clear communication: I pay close attention to guests’ orders, repeat them back for confirmation, and ask clarifying questions if needed.
- Organization and multitasking: I use a systematic approach to taking orders and prioritize tasks to ensure timely delivery.
- Effective communication with the kitchen staff: I maintain clear communication with the kitchen to ensure orders are prepared and delivered promptly.
For instance, at my previous restaurant, I implemented a system where I would write down each order with specific details and the table number. This helped minimize errors and ensured that the kitchen staff received accurate information. Additionally, I would communicate any special requests or dietary restrictions to the kitchen immediately.
These strategies have consistently resulted in accurate order taking and timely delivery, contributing to positive customer experiences.”
4. How would you deal with an unhappy or dissatisfied guest?
Answer:
“Addressing customer dissatisfaction is a crucial aspect of hospitality. I approach such situations with empathy, professionalism, and a genuine desire to resolve the issue.
Firstly, I actively listen to the guest’s concerns without interrupting. I apologize sincerely and validate their feelings. Then, I aim to understand the root cause of their dissatisfaction and propose a solution that aims to satisfy them.
For example, if a guest complains about their food, I would offer to replace the dish or provide a complimentary dessert. If the issue is related to service, I would apologize and take steps to rectify the situation. However, I would always ensure that any solution aligns with Benihana’s policies.
Finally, I would follow up with the guest to ensure their satisfaction and prevent similar incidents from happening again. This demonstrates my commitment to providing exceptional customer service and resolving issues effectively.”
5. Can you discuss your understanding of food safety regulations and how they apply to daily tasks at a restaurant?
Answer:
“Food safety is of paramount importance in the restaurant industry. I have a thorough understanding of food safety regulations and how they apply to daily tasks.
I am familiar with regulations regarding temperature control, cross-contamination prevention, and proper storage. I have also completed a food handler’s course and am certified in ServSafe.
In my daily tasks, I adhere to these regulations by:
- Maintaining proper food temperatures during preparation, storage, and service.
- Preventing cross-contamination by using separate cutting boards and utensils for raw and cooked food.
- Storing food properly in designated refrigerators and freezers.
- Following proper handwashing and personal hygiene practices.
I believe that strict adherence to food safety regulations is essential to protecting the health of our guests and upholding Benihana’s reputation for quality and safety.”
6. How do you manage your time efficiently when juggling multiple tasks, such as seating guests, serving tables, and managing reservations?
Answer:
“Time management is a critical skill in the fast-paced restaurant environment. I effectively manage my time by:
- Prioritizing tasks based on urgency and importance.
- Using tools like checklists and time management apps.
- Multitasking efficiently without compromising quality.
For instance, at my previous job, I would prepare for peak times during slower periods. This involved setting up tables, ensuring menus were in place, and confirming upcoming reservations. Additionally, I would communicate effectively with my team to avoid overlaps and ensure a smooth flow of service.
I believe that effective time management is essential for providing excellent customer service while maintaining efficiency and organization.”
7. Describe your experience with handling cash transactions, processing payments, and balancing a cash drawer.
Answer:
“I have extensive experience with handling cash transactions, processing payments, and balancing a cash drawer.
In my previous role, I was responsible for:
- Receiving payments from customers.
- Giving out appropriate change.
- Ensuring all transactions were recorded accurately.
- Processing credit card and mobile payments.
- Balancing the cash drawer at the end of each shift.
I am proficient in using cash registers and point-of-sale systems. I also have a strong understanding of cash handling procedures and internal controls.
For example, I once identified a discrepancy in the cash drawer balance. I meticulously reviewed all receipts and transaction records to identify the error. It turned out to be a simple data entry mistake. By paying close attention to detail, I was able to resolve the issue quickly and efficiently.
I am confident in my ability to handle cash transactions accurately and responsibly, ensuring the financial integrity of the business.”
8. How have you previously contributed to creating a welcoming atmosphere for guests when they enter the restaurant?
Answer:
“Creating a welcoming atmosphere is crucial for a positive dining experience. I have consistently contributed to this in my previous roles:
- Greeting guests warmly and enthusiastically.
- Ensuring a clean and organized environment.
- Going above and beyond to fulfill special requests.
- Collaborating with teammates to provide seamless service.
For instance, at my previous restaurant, I implemented a policy of greeting every guest with a smile and welcoming them as soon as they walked in. This immediate acknowledgment made them feel seen and valued. Additionally, I maintained a clean and inviting environment by ensuring tables were cleared promptly and the entryway was free of clutter.
I believe that these efforts contribute significantly to creating a warm and welcoming atmosphere for our guests.”
9. Explain the importance of teamwork and communication among staff members within a restaurant environment.
Answer:
“Teamwork and communication are the lifeblood of a successful restaurant. I understand their importance and actively contribute to a collaborative environment.
I believe that effective teamwork leads to:
- Enhanced service efficiency.
- Increased customer satisfaction.
- A more pleasant working atmosphere.
For instance, at my previous job, we had a system where servers would communicate any special requests or dietary restrictions to the kitchen staff immediately. This ensured that the food was prepared correctly and to the guest’s satisfaction. Additionally, we would hold regular team meetings to discuss challenges, share best practices, and improve overall service.
I am a strong communicator and team player. I believe that by working together effectively, we can create a positive and productive work environment that benefits both our guests and our team.”
**10. Have you
MY BENIHANA RESTAURANT INTERVIEW EXPERIENCE + FIRST DAY
FAQ
How do you answer a restaurant interview?
