If you live in the service area of Bi-County Water Supply Corporation in Texas, you likely receive a monthly water bill that needs to be paid regularly. Paying your water bill on time is important to avoid any service interruptions. Bi-County offers multiple ways to pay your water bill conveniently whether online by phone, by mail or in person. This article provides a comprehensive overview of all the payment options available to Bi-County Water customers.
Online Bill Pay Options
Paying your Bi-County Water bill online is easy and convenient You can pay by credit card or set up automatic bank draft payments on the Bi-County website Here are the online payment options
Pay by Credit Card
- Pay online anytime 24/7 by Visa, Mastercard, Discover or American Express credit cards.
- A processing fee of $2.45 or 3% of the bill (whichever is greater) is charged for credit card payments.
- Customers can set up recurring credit card payments to pay automatically each month. The processing fee will apply each time.
- Pay by phone by calling 903-856-5840 and selecting option 1. The credit card processing fee applies to phone payments as well.
Automatic Bank Draft
- Customers can sign up for auto-pay through their bank account online. Log into the payment portal and enter bank account details to set up.
- Payments will be drafted automatically each month on the due date. Must be set up 3 days before due date.
- Bank draft auto-pay is a free service offered by Bi-County with no fees.
Paying by credit card or bank draft online is fast and easy. Just have your account info ready when you log into the payment portal on the website.
Pay by Phone
If you prefer to pay your water bill over the phone, Bi-County offers a few different options:
- Call 903-856-5840 and press option 1 to make a payment using automated system.
- You can also call their toll-free number at 1-800-499-6689 and follow prompts to pay by phone.
- The third option is to call 1-877-493-5092 directly to speak with an agent to make your payment.
Just keep in mind that a processing fee applies to any credit card payments made over the phone. But paying by phone does allow you to take care of your bill quickly without having to drive into the office.
Paying by Mail
For customers who prefer to pay their water bill via check or money order by mail, here are some tips:
- Include your payment coupon from your monthly bill along with your payment.
- Mail at least 10-12 business days before the due date to ensure it arrives on time.
- Payments must be received in the office by the due date to avoid any late fees.
- Send mail payments to: Bi-County Water Supply, PO Box 848, Pittsburg, TX 75686.
Allowing extra time for mail delivery is important so your payment is not late. Consider switching to online payments in the future to ensure on-time delivery.
Pay in Person
Paying your Bi-County water bill in person is easy and allows you to avoid mailing delays or processing fees. Here are the in-person payment options:
- Pay at the Bi-County office in Pittsburg, TX. Accepts cash, checks, money orders, and credit cards.
- Payments can be made at several local banks that accept payments as a courtesy:
- Cypress Bank – Pittsburg location
- Pilgrim Bank – Pittsburg location
- Payments accepted in person Monday-Friday 7:30am-3:30pm. Busiest on Mondays, Fridays, and after holidays.
- An after-hours night drop box is located between the gates. Place check or money order only, no cash.
Paying in person allows you to avoid fees and get same day credit for your payment. Just be sure to go during their open office hours.
Online Bill Pay Through Your Bank
Many banks and financial institutions allow customers to pay bills online through their website. This option:
- Debits your checking or savings account to pay the bill.
- May or may not charge a fee, depending on the bank.
- Can take up to 7 business days to process.
Check with your bank on availability of online bill pay services to use for your water bill. Processing times vary.
Choose the Best Option for You
Bi-County Water Supply offers their customers many convenient choices for how to pay your water bill. Consider costs, processing time, ease of use and other factors to pick the best bill payment method for your needs.
Paying online by credit card or bank draft allows 24/7 payments but incurs fees for credit card use. Paying by phone is fast but also may have fees applied in most cases.
For fee-free options, automatic bank drafts, paying by mail or paying in person are good choices. Just be sure to account for mailing time when sending payments.
However you choose to pay your Bi-County Water bill, be sure to pay the full Total Due by the due date each month to avoid any late fees or service disruptions. Take advantage of the many payment channels offered to find the right option for you.
Frequently Asked Questions About Paying Your Bi-County Water Bill
If you’re a new customer of Bi-County Water Supply, you may still have some questions about paying your bill. Here are answers to some frequently asked questions:
How much is my monthly water bill?
Your exact bill amount will vary based on your water usage each month. Bi-County charges a base rate plus volumetric charges per 1000 gallons used. Check your monthly bills for the Total Due.
When is my water bill due?
Bills are due by the due date printed on your monthly statement, typically around the 20th of each month. Check your bill for the exact due date to avoid late fees.
How can I check my balance due?
You can check your account balance by calling the Bi-County office or logging into your account online through the customer portal.
What are the late fees if I miss the due date?
A 10% late penalty is applied if a bill is not paid by the due date. Pay on time to avoid late fees.
What if I’m going on vacation when my bill is due?
You can pay ahead online or set up automatic bank draft payments to cover your bill even while you’re away. Another option is to pay by phone using the automated system.
If I pay online on the due date, am I okay?
Yes, online payments made on the actual due date are processed immediately and count as on-time. Allow 3 business days for bank draft changes.
Can I set up text/email reminders about my bill?
Yes! You can sign up on their website to get reminders sent right to your phone or inbox as your bill comes due.
Paying your monthly water bill to Bi-County Water Supply is fast and easy using one of their many payment options. Choose the method that works best for your needs and budget. Being informed about your account and paying on time will allow you to avoid any service disruptions.
