Each customer is billed monthly for service, regardless of occupancy. The bill may include charges for water, sewer, garbage and stormwater and is due when rendered. If payment is not received before the date indicated, it becomes past due and is included in next months bill. If the past due amount is not received shortly after the past due bill statement date, service is subject to disconnection. No other notice of service disconnection will be given.
Failure to receive a bill does not prevent service interruption. A partial payment is not sufficient to resume water service.
A $40 delinquency fee is charged to any account processed for shut-off due to non-payment, whether or not the service is disconnected. A deposit may be required again if it has already been refunded. The account must be paid in full before service will be restored, so it is very important to pay the bill on time.
If you plan to be away for an extended period of time, or if your property will be unoccupied, you may provide the City with a temporary mailing address other than the one listed on the account. The utility bill can then be sent to you during your absence. Simply call our Customer Relations Department and give us the account number and temporary mailing address, and then notify us when you return. You also have the option of having your meter(s) locked while you are out of town. This prevents any unauthorized usage. There is a $20 charge per visit to lock and reinstate service when you return. If you wish to have this done, please call Customer Relations at 561-742-6300.
Water service will be provided to a residence or business once an account is opened. A completed application, proof of authorization for property, (lease, sale, or corporate documentation), a valid Drivers License or valid Identification Card, are required to open an account.
When opening an account, 24- hour notice is required after the deposit has been received before water service is activated.
The amount of the required deposit depends on the size of the meter. Most residences and businesses have 3/4-inch (5/8-inch) meters or 1-inch meters. The deposit amounts are $100 for 3/4-inch or 5/8-inch meters and $125 for 1-inch meters.
New water service that requires installation of a meter normally takes 7 to 10 days to implement and involves additional fees and an on-site inspection. The connection charge to install a ¾-inch (5/8″) meter at a site within the city limits is $220 and $275 outside the city limits, plus the $100 deposit. The connection charge to install a 1-inch meter inside the city limits is $255 and $315 outside city limits, plus a deposit of $125. Capital facility charges to pay for expansion of the utilities system also are required for new service installation.
A security deposit is required for each metered account and it is maintained in a non-interest-bearing account. The City refunds utility deposits to residential customers who have maintained a consecutive 12-month satisfactory payment record and have established service for at least 24 consecutive months. A “satisfactory payment record” shall mean that the customer:
If a deposit has been refunded and the account becomes delinquent for more than 30 days, the City may require the customer to pay a new deposit. This deposit shall also be subject to refund as explained above. When service is reconnected, the customer will be required to place a new deposit on account according to the current rate. Upon termination of service, the deposit (if not already refunded) shall be credited against the final bill and the balance shall be refunded by check to the customer.
To discontinue service, notify the City at least 24 hours in advance of the requested date of disconnection. We require a forwarding address, as well as the name of your landlord if you pay rent, or the name of the new owner if the property is being sold. Property owners are responsible for all charges associated with the service address until the actual date of sale, change of occupancy, or permanent disconnection. Bills are produced each month regardless of occupancy or water consumption.
Living in the sunny city of Boynton Beach, FL comes with the responsibility of paying your monthly utility bills. But paying your water, sewer, sanitation and electric bills doesn’t have to be a hassle. The city offers convenient online and mobile payment options to make paying utility bills fast and easy.
In this comprehensive guide, we’ll walk through everything you need to know about paying your Boynton Beach utilities bills online through the city’s authorized online payment system
Boynton Beach Utility Services
The city’s Utilities Department oversees water, sewer, sanitation and stormwater services for Boynton Beach residents and businesses. Here’s an overview of the major utility-related bills you’ll receive and be able to pay online:
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Water – Covers water service, usage and base facility charges. Bills monthly.
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Sewer – For wastewater treatment services. Bills monthly.
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Sanitation – Trash, recycling and yard waste pickup. Bills quarterly.
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Stormwater – Maintains drainage system. Bills annually with property taxes.
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Electric – Provided by FPL separately from the city’s online system.
Paying these bills promptly helps support infrastructure and services in Boynton Beach. Now let’s look at the payment options available.
How to Pay Boynton Beach Utility Bills Online
The City of Boynton Beach offers an online bill pay system through Paymentus to accept utility payments.
There are two ways to pay Boynton Beach utilities bills through the online system:
1. Setup a Paymentus Account
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Select “Create a profile” and enter your details to setup an account
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Add your Boynton Beach utility account number(s)
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Save payment methods like credit card, debit card or bank account
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Make one-time payments or set up autopay
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View balance and payment history anytime
2. Make a One-Time Payment
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Select “Make a one-time payment”
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Enter your account number and amount due
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Enter your payment details to complete the transaction
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Get emailed receipt after paying
The one-time option is quick and easy if you just need to make a payment and be done. But setting up an account makes managing bills even simpler long-term.
Benefits of Paying Bills Online
Here are some of the biggest benefits of paying your Boynton utility bills through the city’s online payment system:
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It’s fast – Make secure payments in just minutes by credit/debit card or eCheck.
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Convenience – Access your account and pay 24/7 from anywhere.
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Auto-pay – Set up recurring payments to avoid late fees.
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Payment history – Reference past bills and payments in your account.
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Paperless – Go green by reducing paper bills and checks.
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Mobile access – Manage bills on the go from your smartphone or tablet.
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Reminders – Get email notices when your bill is ready.
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Customer support – Get assistance paying bills if any issues arise.
Paying online saves time and gives you flexibility. The steps to pay are quick and easy.
Other Ways to Pay Boynton Utility Bills
If you prefer not to pay bills online, the City of Boynton Beach does accept payments in person at:
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Boynton Beach City Hall – Monday-Friday 8am-5pm
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Depository box outside City Hall – For after hours
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By phone – Call 561-742-6300 anytime
But the most convenient option is definitely through the online bill pay system!
What Happens If You Miss a Payment?
It’s important to pay Boynton Beach utility bills on time to avoid penalties and service interruptions. Here’s what happens if you miss the due date:
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A $10 late fee is assessed to past due accounts
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Accounts are considered delinquent when late
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Service may be disconnected for non-payment
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Full past due amount must be paid for reconnection
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Additional deposit could be required before restoring service
Set up autopay through the online system to avoid headaches from missed payments. The city recommends paying on time even if you don’t receive a paper bill.
Enrolling in E-Billing
Another way to simplify bill paying is to go paperless. The online payment system gives you the option to enroll in e-billing.
With e-billing, you’ll receive email notifications when new bills are ready to view and pay online. Then you can log in anytime to view PDFs of bills without waiting for snail mail.
Going paperless with e-bill notifications helps you avoid late fees. It also reduces environmental impact and clutter from paper statements.
Manage All Your Utility Bills in One Place
The online payment system lets you view and pay for multiple Boynton Beach utility accounts in one convenient place.
For example, you could manage your home water bill plus business accounts for a shop or rental property. Receive email reminders and set up autopay for each account.
Consolidating all your city utility bills into one online profile makes staying on top of payments a breeze.
Pay Boynton Beach Bills Online to Simplify Your Life
As you can see, the online utility bill pay system offers Boynton Beach residents a streamlined way to manage essential utility payments. You can pay bills anytime, anywhere in just minutes while avoiding late fees. By enrolling in e-billing and autopay, you can automate the entire process and go paperless.
Take advantage of the convenience of paying Boynton utility bills online. Sign up for an account to start managing your essential utility bills in one place from the comfort of your home. The online system offers flexibility and control over your payments. Simplify bill pay and say goodbye to stamps by going online!
Boynton Beach police officer honored for paying veteran’s water bill
FAQ
What is the phone number for Boynton Beach utilities pay bill?
What services does Boynton Beach utilities provide?
About 112,000 people in Boynton Beach, nearby cities, and some unincorporated parts of Palm Beach County get their drinking water and sewage cleaned by Boynton Beach Utilities. The Utility provides stormwater services within City limits. Click here to contact the Utilities Department Light It Up!.
How do I pay my water bill in Boynton Beach?
The Boynton Beach Utilities Department, which is part of the City of Boynton Beach, takes care of the community’s water, sewage, and stormwater needs. Customers can pay their bills online, by phone, or in person at the Customer Care Center. New residential water service can be set up by calling the department.
Who is responsible for my Boynton Beach utility bill?
The owner of the property is responsible for all fees related to the service address until the date of sale, change of occupancy, or permanent disconnect. Bills are produced each month regardless of occupancy or water consumption. Find everything you need to know about your Boynton Beach utility bill.
How do I pay my water bill in Palm Beach County?
At 9045 Jog Road in Boynton Beach and 2976 State Road 15 in Belle Glade, you can pay in person at a Palm Beach County Water Utilities Department Customer Care Center. Drop your payment off at one of our dropboxes. Transactions received before 9:00am will be credited same business day. Do not put cash in the dropbox.
How do I pay my PBC water bill?
Sign up for Automatic Debit by logging into your account at pbcwater. com or by downloading this Automatic Debit Form and bringing it into one of our Customer Service Centers. Pay with a check by phone by calling 561-740-4600 or 877-477-1305, option #2. Mail your payment using the pre-addressed return envelope that is included with your bill.
Why does Boynton Beach’s water tower light up?
Light It Up! The City of Boynton Beach’s water tower shines brightly to support and raise awareness for many causes, such as health issues, diseases, national holidays, and more. Click here to Light Up the Water Tower.
